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I have set up an exclusion on a folder because KIS is erroneously flagging my own program as infected. Despite setting that up yesterday, today the file was quarantined and removed from it's location. KIS should not be doing anything at all with the file as the whole directory structure has been excluded. It only started this annoying behaviour 3 days ago - on the 9th Feb.

My concern is that any users of the programs are also going to have this service program removed as a threat. I am unable to completely prevent removal becuse the folder is synced to another computer using Resilio Sync so ends up in the sync folder which is dynamic, unless I just set the whole of Resilio to an exclusion.

 

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Can you upload the detection screenshot in full? If you believe that this file is a false positive please submit to VirusDesk (https://virusdesk.kaspersky.com) or via Support (https://my.kaspersky.com).

Please note that you cannot IGNORE / EXCLUDE red dangerous warnings. Otherwise what would be the point in the whole antivirus program if you could exclude malicious software?

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On 2/13/2019 at 6:15 PM, Whizard said:

Can you upload the detection screenshot in full? If you believe that this file is a false positive please submit to VirusDesk (https://virusdesk.kaspersky.com) or via Support (https://my.kaspersky.com).

Please note that you cannot IGNORE / EXCLUDE red dangerous warnings. Otherwise what would be the point in the whole antivirus program if you could exclude malicious software?

I checked the file with VirusDesk and it says it is OK. A glitch perhaps?

On 2/14/2019 at 7:35 AM, Mefodys said:

I think the exclusion was set incorrectly.. 

https://support.kaspersky.com/14866

Then I am afraid you think incorrectly.

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On 2/12/2019 at 9:30 PM, David Lor said:

I have set up an exclusion on a folder because KIS is erroneously flagging my own program as infected. Despite setting that up yesterday, today the file was quarantined and removed from it's location. KIS should not be doing anything at all with the file as the whole directory structure has been excluded. It only started this annoying behaviour 3 days ago - on the 9th Feb.

My concern is that any users of the programs are also going to have this service program removed as a threat. I am unable to completely prevent removal becuse the folder is synced to another computer using Resilio Sync so ends up in the sync folder which is dynamic, unless I just set the whole of Resilio to an exclusion.

 

Hey David, 

I too have had this issue on more than one occasion.

Have you logged an incident with https://center.kaspersky.com? If not then do & please post back.

Cheers:)

 

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On 2/17/2019 at 1:21 AM, K-SNAFU said:

Hey David, 

I too have had this issue on more than one occasion.

Have you logged an incident with https://center.kaspersky.com? If not then do & please post back.

Cheers:)

 

Thanks for your input. I have just done a selective scan on the top level directory containing that file and it appear the exclusions ARE now working. Maybe it just took a shutdown and restart to sort the problem.

When submitting the file to Kaspersky it now does not show as being infected. A little strange. Must be the BT syndrome (I have a fault on my phone line. Nothing wrong with the line Sir. Phone now working after the enquiry)

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13 hours ago, David Lor said:

Thanks for your input. I have just done a selective scan on the top level directory containing that file and it appear the exclusions ARE now working. Maybe it just took a shutdown and restart to sort the problem.

When submitting the file to Kaspersky it now does not show as being infected. A little strange. Must be the BT syndrome (I have a fault on my phone line. Nothing wrong with the line Sir. Phone now working after the enquiry)

Hey David,

(BT syndrome) need a "nodding head" emoji:)!

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You can press disagree with scan results and submit a False Positive report. If you do it through my.kaspersky.com you will get a priority handling of your request. Posting on this forum and complaining is not going to make an issue more urgent. Also you have not provided the screenshot of the alert window, nor your settings on how you configured the exclusion.

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12 minutes ago, Whizard said:

You can press disagree with scan results and submit a False Positive report. If you do it through my.kaspersky.com you will get a priority handling of your request. Posting on this forum and complaining is not going to make an issue more urgent. Also you have not provided the screenshot of the alert window, nor your settings on how you configured the exclusion.

I realise that you are a moderator but does that really mean you do not have to actually read the thread? If you were to do so you would realise that your comment not only is irrelevant but also has, in my humble opinion, a slightly peeved tone to it.

As I said in a previous post it appears the exclusions ARE now working. Maybe it just took a shutdown and restart to sort the problem and in addition it is not showing an infection when a file scan is used.

Edited by David Lor

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Indeed I had read and was suggesting that there IS a a way to report a false positive.

1) Go to https://virusdesk.kaspersky.com

2) Upload a file and hit Scan

3) Once it comes back as clean press "I disagree with Scan Results"

4) Enter your email and consent to the Privacy Form

Note: A moderator is not always a KL employee, but just a power user acting on its own free time. The real KL employees are denoted by "Green" colour.

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