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- Unable to activate trial license - Error 0xa04c002a
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4
Kaspersky tells me that my VPN is limited seeing I am using my Premium subscription on "too many" devices!
The proof that Kaspersky's software is not recognizing my device is the fact that I just got an email, saying "You logged in using a device we have not seen you use before". Which is total nonsense since the subscription was activated on precisely THIS laptop in February last. Lame. Yes, it is. Here we go, phase two of Operation Kaspersky. Sigh. Okay Berny, wherever you are in this world, sleep well, or else, have a nice day/evening - I'll be back here with follow up re the, hopefully *happy* ending with tech support. Mabel A.- 1
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Kaspersky tells me that my VPN is limited seeing I am using my Premium subscription on "too many" devices!
Hi @MabelAmber You are welcome and I understand your frustration, Kaspersky Technical Support is your best option. -
4
Kaspersky tells me that my VPN is limited seeing I am using my Premium subscription on "too many" devices!
Hello @Berny! Thank you for your response and the link. I already sent an email. But nevertheless I wanted to post here, to get it off my chest - and also as a reference for other members with the same issue - I searched the forum, but did not come across identical reports. (How do you add a link to someone else's name, so in green? The @ symbol is not working. -
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Kaspersky tells me that my VPN is limited seeing I am using my Premium subscription on "too many" devices!
@MabelAmber Welkom. Please contact Kaspersky Technical Support : https://support.kaspersky.com/nl/b2c/nl- 1
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4
Kaspersky tells me that my VPN is limited seeing I am using my Premium subscription on "too many" devices!
Hello all! Again Kaspersky causes vexation and frustration. NOW the system is telling me that I am using the VPN... on "too many" devices! Yet my Premium sub is valid for 5 devices and I am only using it on 4, including the device where the silly error is popping up. Thus this message is BS. See screenshot - the message is in Dutch. I have used K. since February 2024 and renewed Feb. this year, which did not go smoothly at all, on the contrary. I have already sent a request for email support. Hopefully staff responds. Seriously I am so sick and tired of these errors, I never paid some hundred euros to report lame software. Rant over (but continues in the background). -
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After new update vpn doesn't work!!!
It really worked, I am very grateful for it, everything as Flood and Flood's wife said, perfect, Kaspersky the best as always. I thank Flood and Flood's wife, it saved my work.- 1
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5
KIS settings stopped responding
Hello @Ale.x, Thank you for posting back! A. ? B. v21.3 has a particular bug that's been fixed in the new version. C. We've offered three different possible 'solutions', all of which have worked for other people reporting similar issues. D. We've provided advice as to what *we'd* do IF the issue was impacting us; (you) can try restoring KIS to default - a *clean* install - done - according to the *defined* procedure - may achieve the same end result. Other options, do the following: Do Windows Housekeeping. Make sure there's no Incompatible software, read: List of applications incompatible with Kaspersky Internet Security. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows? Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders. Start Kaspersky app. Enable Self-Defense. Shutdown the computer, using Shutdown, not Restart, power on, login. Re-check the issue, IF it persists - contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - fill in the template as follow: Thank you🙏 Flood🐳+🐋 -
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