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  • Forum

    1. 17

      How can i upgrade my KTS to kaspersky plus

      Hello @Kruk07, Welcome back! Also, no, you have to buy a new subscription for Kaspersky Plus, but, read comments by @Danila T., in topic Migrate from KTS 21.3 to Kaspersky Plus 21.5. The Kaspersky Basic | Standard | Plus - About Subscription is a *starting* point in the Online help library, it's best to log a request with Kaspersky Support, select either Chat or Email, fill in Activation & License issues, Other template; Support will guide you. (ioo), IF & when Kaspersky do decommission KTS, they will still have to honor existing, valid activation codes; it's not easy getting clear information -> on August 12th, 2022, Kaspersky support advised us: "Soon we will phase out KTS which is why there are no ETA." Frankly we were / are shocked by the "soon"; we hope they've simply been careless with their words. IF you contact Support, please ask them? Yes, atm the KTS subscription covers installing KIS Premium software on an Android, the Kaspersky Plus subscription will cover installing Kaspersky Standard on an Android. Please share any Support feedback, with the Community, when it's available? Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky: Basic, Standard, Plus, Premium
    2. 21

      recurring .NET error

      It seems that v21.6 is now available to download. I am wary of going this route because of the installation error I referred to earlier in this thread. My thoughts are to use the KAV Removal tool and try again. Any thoughts if this should be the next step?
      Jopa66 in Kaspersky Free
    3. 21

      recurring .NET error

      Thanks, reinstalled .NET Framework 4 today as you suggested. But less than 30 mins. ago, another pop up window appeared. I confirm that THIS window was during the automatic updates of the AV. If you'll notice, the parameters are always the same. What changes is the title bar of the window. The previous version 21.3 would sometimes give an error but, at least it offered to analyze the system and send an error report back to Kaspersky. I always sent these reports. This new version gives many more errors with no option to report them.
      Jopa66 in Kaspersky Free
    4. 8

      Multiple Nexway/Kaspersky UK/KTS & VPN Subscription Renewal Issues

      Thanks Berny.
      Vaj in Kaspersky Total Security
    5. 1

      卡巴斯基可能导致AMD芯片显卡驱动异常

      尊敬的用户您好: 关于此问题，我们需要您提供一下检测报告，以帮助我们查找问题。 请按照下列步骤进行操作： 1.请先下载GSI分析工具： 下载地址：https://media.kaspersky.com/utilities/ConsumerUtilities/GSI6.2.2.24.exe 备用地址：https://box.kaspersky.com/f/37bee8516eb54a0f9e5d 2.找到下载的GetSystemInfo.zip并解压缩 3.使用鼠标右键点击GetSystemInfo.exe，选择“以管理员身份运行” 4.工具运行后，在英文窗口下方点击“Accept”进入程序主界面 5.在程序主界面勾选“Include Windows Event logs” ，然后点击下面的“Start”按钮，程序开始进行扫描工作 6.等待扫描工作结束 （大约需要15分钟左右时间） 7.扫描结束后在您计算机桌面上找到生成的报告文件（文件命名格式：GSI6_xxxxxxxxxx.zip） 8.关闭 GSI 工具窗口（点击右上角的 X） 最后，请您将日志发送给我们。 技术支持邮箱：china-support@ kaspersky.com （k前面有个空格，请手动删除） 谢谢
      Yliven in 家用产品支持
    6. 17

      How can i upgrade my KTS to kaspersky plus

      @Kruk07 Please see pinned FAQ “Q2. What about Kaspersky Total Security? KTS does not have a directly compatible new app. But KTS customers will be allowed to renew with and upgrade to Kaspersky Plus”
      Berny in Kaspersky: Basic, Standard, Plus, Premium
    7. 9

      Lost entire Documents folder - HELP

      @Scottie Maybe you could give it a try under safe mode with networking ? ⚠️ Please don’t run the EXE-file after download from the cloud ⚠️.
      Berny in Virus and Ransomware related questions
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