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Kaspersky Anti-Virus

Get help with Kaspersky Anti-Virus for Windows
  1. Danila T.
    Started by Danila T.,

    Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a screenshot of the problem (How to t…

  2. bobbycooper
    Started by bobbycooper,

    Kaspersky Anti-Virus provides the basic protection for your computer. It includes antivirus scanning of files, software, and websites, protection of personal data on the Internet, аnti-phishing, protection using hardware virtualization, vulnerability searching, and protection against file-encrypting malware You can always download the latest versions of the Kaspersky Anti-Virus from here Knowledge Base Product Kaspersky Anti-Virus is here: https://support.kaspersky.com/kav21 We recommend using My Kaspersky. My Kaspersky is a one-stop point for protection of your digital life and those you care about. Monitor all your digital devices and…

    • 0 replies
    • 11.6k views
  3. AcnupuH
    Started by AcnupuH,

    I have by a license for Kaspersky Anti-Virus. The site told me, that linux is supported too. So i cannot download linux version. Why?

    Tahmeed702
  4. Strangelove

    Hi support I face an issue, i'm using kapersky antivirus 21.24.8.522 on a windows 10 LTSC i have a SSD drive of 1 TB near full, and i saw that i have a folder tempio in : C:\ProgramData\Kaspersky Lab\AVP21.24\Temp That use 325,8 Gb of disk space and i need to gain storage on my root drive, what ever the way i use i'm unable to delete this folder, a video on internet told to stop self defense of kaspersky to delete the folder but i have no such option in my AVP 21.4 Btw i have a indentical system on my laptop, LTSC windows 10 AVP 21.4 and i don't face the issue hope you can help the situation is becaming critic best regards G.S.

    Strangelove
  5. Brunocerqueira
    Started by Brunocerqueira,

    Discord is not working properly And I wanted to set it as an Exclusion and Trusted app so Kaspersky would allow it to run properly without it being stuck in an update failed loop

    harlan4096
  6. murtaza ahadi
    Started by murtaza ahadi,

    help me for this problem plz

  7. paolo831
    Started by paolo831,

    Please can you have the app kapersky on Windows ARM

  8. Tahmeed702
    Started by Tahmeed702,

    Dear Kaspersky Community Is there any Kaspersky version that works with Windows XP , please share the download link and can we activate standard activation code in there.

  9. PH97
    Started by PH97,

    My family has been using Kaspersky for years and there were no problems. But after updating our family's subscription yesterday Kaspersky Plus is no longer launching on my PC. I gives me an error message about "Microsoft .net failed to initialize" which started today. Never had this issue before. There were some "The prior start of the program failed, do you want to send a report." message and i did send reports but nothing ever came from this. Today Kaspersky Plus does no longer launch at all. It keeps crashing during the launch process. I know there is a multitude of different posts about this issue over the years but NONE of the solutions there did jackshit for …

  10. KOVAK
    Started by KOVAK,

    I can't open the game without closing the Kaspersky. Game launcher opens but when i press click play anti-cheat and game opens and closes immediately. Both of the companies from Russia. I think you guys can figure this out. (Also i know how to add launcer and other stuff to kaspersky but this things doesn't need to be like this only issue is EFT.)

  11. Naveed Ahmed
    Started by Naveed Ahmed,

    Hello, Just recently bought Microsoft Surface Pro X but when I want to install Kaspersky it says not compatible. Please if anyone can help in this or suggest different antivirus solution. Thank you for the time

  12. inoble
    Started by inoble,

    OS: Windows 11 Home (Version: 24H2, OS Build: 26100.6584, Experienec: Windows Feature Experience Pack 1000.26100.234.0) Kaspersky Anti-Virus version: 21.3.10.391 (m) Explanation: On 10th September Windows 11 installed an update and since then Chromium browsers (Chrome and Edge) are showing the attached screenshotted error on all websites except possibly Google-affiliated websites like google.com and youtube.com?! Firefox works fine. Also when I employ the fix I'll outline below I find that, even though I'm then able to access any website, I'm logged out of all websites and I'm having to agree to cookies all over again etc. as if I've never visited them, als…

  13. Sam_Supernoods

    so whenever i open this app called shoppe my watch go crasy from kaspersky notification of app being safe and i feel like it annoying is there anyway i can whitelist the app or just make the scan ignore it as it only this app where i get this notification all of my other apps do not

  14. Yorgo Angelopoulos
    Started by Yorgo Angelopoulos,

    Hello, I want to install the crypto wallet in the guar on my computer, but Kaspersky does not allow the installation because there is constant trogen. Guarda, like the best desktop crypto wallet worldwide, surprised to get this mistake. When I contact Guarda, they are told that there is no problem with them, I will contact Kaspersky. What is the reason?

  15. Eng-Sakher
    Started by Eng-Sakher,

    I have an old original copy of Kaspersky. I think I bought it in 2009 or 2010. I forget exactly when. But if I download it, can I activate it using the attached code? Does the CD come with an activation file or just the code?

  16. Krist46
    Started by Krist46,

    Hi, I am very frustrated because it takes a very long time, in order to use Adobe Lightroom to sync with the cloud, I have to disable Kaspersky antivirus. I have excluded all Adobe applications, I have a list of 50 applications almost excluded from threats in Kaspersky antivirus, and I still can't use Adobe Lightroom application, because it can't connect if the antivirus is active. Most likely if I don't find a solution, I will give up this antivirus.

  17. Guest #87316

    https : //www.reddit.com/r/KasperskyLabs/comments/1g1nir9/kaspersky_flat_out_refusing_to_refund/ https : //www.reddit.com/user/phonix9591/ https : //www.reddit.com/r/KasperskyLabs/comments/1jvowlv/kaspersky_outright_steals_money_from_us_customers/?sort=new What you said there in the comments section has to be the dumbest thing I ever heard and I hope you're just trolling and not actually being serious. Here's why: A refund is not something a customer is entitled to ONLY when the company in question is at fault and something happens that's out of their control. A refund is something a customer is entitled to when they don't receive a…

  18. nemesys28
    Started by nemesys28,

    Is the Adaway app for Android safe to download from trusted sites?

  19. XX27

    I have had Kaspersky Anti Virus installed for many years, today, without asking, it installed Kaspersky Standard. How do I go back to Anti Virus only? Forcing updates is not cool.

  20. newuser132
    Started by newuser132,

    Hello, i found out, kaspersky stored scan report in some of these files, C:\ProgramData\Kaspersky Lab\AVP21.3\Report\report.rpt C:\ProgramData\Kaspersky Lab\AVP21.3\Report\g_objdt.dat the problem is i want to see the scan report, but the files are in binary format. I know i can export da detection directly from the gui, but i was wonder is there any chance to see the log report directly in the file? Im using KAV trial version so far.

    Flood and Flood's wife
  21. Wilymam
    Started by Wilymam,

    I just purchased the software but I don't know where can I get the order number

  22. Tbarb

    79 days to go for subscription, scans work, but keep getting "Databases are extremely out of date". Update seem to start but stop immediately and continued databases out of date notifications continue. Program tells me no active threats are detected and al components are running, yet shows the Databases are extremely out of date. So I don't know if things are really working, or it is just checking old definitions, or if anything is working. Please advise

  23. zoao12345
    Started by zoao12345,

    Hello, i have Kaspersky Antivirus installed and i want to renew the subscription. I see that I can't find keys specifically for AV, probably because it has been replaced with Kaspersky Standard. I don't want to uninstall AV. Can i purchase keys for Standard and use them in Kaspersky Antivirus program? Will they work OK?

    Flood and Flood's wife
  24. daviduller
    Started by daviduller,

    It keeps asking me to create a password, I just bought it, but it refreshes the screen and goes back to the same one every time. Create a new password

  25. jDST
    Started by jDST,

    @Igor Kurzin After almost 5 years of excuses has Kaspersky resolved this issue of compatibility with ARM processor ? You mentioned two years ago no news ? If After 5 years you have not done Anything about it, then you will never do. Either because kasperksy dont want to onvest money on the solution (most likely) or the worst case, because Kaspersky does not have the tecnicAl capacity.... I need a proper email to submit my request by ticket and need a proper statement and response for the company. I've been a user of Kaspersky for more the 12 years , and me renewal is in 3 months. I need to protect my new device and can't wait years for Kaspersky to develo…

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