Kaspersky: Basic, Standard, Plus, Premium

How to install or update Kaspersky apps for Android in 2025 Our Android apps are no longer available on Google Play. We explain how to download, install, and update them by alternative means. https://www.kaspersky.com/blog/how-to-install-kaspersky-apps-from-alternative-stores/52889/

Our new solutions embody our vision of modern-day cybersecurity. In addition to new names, you will find a brand new user interface, and a host of new functionality. Solutions are presented by several plans. The plans differ by level of protection, and by the number of features and services made available to users. Plans contain both new and time-tested features which fall into three categories. Explore the features available to you in each category: Security Performance Privacy You can use* Kaspersky on devices running Windows, macOS, Android, iOS and Linux. Kaspersky Online Help here *depends on the subscription plan. Comparison of subscription plans Ways to purchase an…

Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a screenshot of the problem (How to t…

1)When i use third party softwares for some programs even while i add them to exclusions kaspersky silently blocks their dll injecting how can i fix this? It only works fine when i press stop kaspersky protection 2)in another program i use (its in exclusions too) whenever i run that program and that program tries to go kernel level or do something similar i get kmode_exception_not_handled bluescreen but when i quit kaspersky or select "dont run kaspersky at startup" that bluescreen thing still happens and i only need to uninstall kaspersky for run that software without errors 2 is not a big problem but i need to fix 1 Kaspersky premium Win11 26h2

Hi, The VPN I think is very good in many respects but when connected I am unable to access local addresses i.e router config page (192.168.50.1 / asusrouter.com, printer server 192.168.0.205, tplinkwifi.net / 192.168.0.1). Printing also only works when adding the printer driver/software/proprietary manufacturers software to split tunnel. Using Windows printer driver you have no chance. Adding to ignored websites does not work and if I enter said IP (192.168.0.1) it resorts to 0.0.0.1??? Only way to connect to local is to disconnect the VPN. Is there any other way to bypass local addresses? This should be an option surely.

Hello, I can't install Kaspersky Premium on my PC. Installer: kaspersky4win2021 21.26.4.406 en_ar (online installer from kaspersky.com) Windows version: [e.g. Windows 10 / 11, 64-bit] What happens (screenshots attached): The installer opens and shows "Everything is set to install Kaspersky app!" I click Continue. On the "Get the most out of your subscription" screen (Password Manager option), I click Continue. A blank Kaspersky Premium window opens with the message "Can't reach this page", and the installation doesn't continue. Sometimes I also get this error instead: "To continue installation, you must reinstall .NET Desktop Runtime manually." What I've already tried: In…

Issue with DLL Injection Detection in Latest G HUB Versions (Kaspersky Plus Conflict with Logitech GHub software) Hello, I would like to report an issue that occurs in the latest versions of Logitech G HUB in systems with Kaspersky Plus installed. After updating G HUB to versions 2026.x / 2026.5.x, the software started detecting the Kaspersky Plus module "com_antivirus.dll" as a suspicious DLL injection attempt. This happens even when all Kaspersky protection modules are disabled. The Windows Event Viewer logs show repeated entries related to “DLL injection protection blocked”, although nothing is actually being blocked. This behavior does not occur in version 2026.4, whi…

Kaspersky Premium URL advisor has not been working for about a week. I even reinstalled Kaspersky Premium. 21.26.4.406 Edition Windows 11 Home Version 25H2 Installed on ‎2025-‎02-‎16 OS build 26200.9168 Experience Windows Feature Experience Pack 1000.26100.344.0 Google Chrome: Version 152.0.7977.65 (Official Build) (64-bit)

Hi! I have noticed corrupted MDNS traffic coming from a computer running Kaspersky Premium being logged by my pfSense firewall. mdns-bridge logs it as "host a.b.c.d error decoding packet: decoded length (17) != packet length (42)" over and over and over again... (Avahi has an error message as well but it did not identify the source, mdns-bridge does....) Disabling Kaspersky's Premium firewall component stops the problem from occuring but that is obviously not a solution. I contacted support but I must send them the same email like 3 times for them to acknowledge receiving it and they are treating it as if it was a problem Kaspersky Premium was causing to another applicati…

I have a question. Will that kaspersky i selected work if I live in Turkmenistan? Its really important. Thanks

I live in Italy. Moved from the US THREE YEARS AGO. I purchased new subscription for Kaspersky AV four day before expiration. However, four days after I purchased a new subscription to Kaspersky AV, I found on my credit card statement a new charge of $129.99 made by ULTRAANTIVIRUS.COM Boston USA. I guess, active Kaspersky AV protected my computer from unauthorized installation of a new antivirus. I did not get any email or other information from ULTRAAV. However, so far, my request to the credit card company to cancel this charge was unsuccessful. I would love to know, is there anyone who had the same problem, and how to fight it.

Anyone finds the same problem: the scrolling speed of the app (Kapersky Premium for Windows 11) is too fast that it is difficult to stop at the point I want?

Guys, i have kapersky premium installed in my windows 11 PC. And internet is really really slow lately, i wanna know wich features of kapersky usually slows down the internet speed/connection? I wanna turn them off to test if kapersky is really the cause of the problem. thank you very much

Hello everyone, I am experiencing a very strange problem when trying to install Kaspersky on my computer, and I would like to know if anyone has experienced something similar. This is the second time I have tried to install Kaspersky on this computer, and on both occasions I experienced problems with my external mouse. The mouse I use is an HIZ HZ-888, connected via USB. Today, during the Kaspersky installation, the computer suddenly displayed a black screen with a message indicating a problem with the device. Unfortunately, I was unable to record the exact message. The system then froze, and I had to turn off the computer. When I turned the computer back on, I noticed th…

Hi all, I have Kaspersky Internet Security on Windows 10 with Thunderbird as email client using POP3 for downloading emails. Since August 28, Thunderbird stopped downloading new emails and after some research, I found that Kaspersky apparently installs its own certificate for the POP3 server and this certificate has expired on August 28. Hence Thunderbird refuses to connect to the POP3 server. Thus the reason for the problem is very simple and clear: Kaspersky's certificate has expired. Thus my question is very simple: How do I make/trigger Kaspersky to renew this local certificate? There are lots of similar questions in the forum and the answers usually are to exclude th…

September 2th update brought toward to Kaspersky antivirus program services advertisement to force any lower subscribed license Kaspersky series other than Kaspersky Premium itself to become part of It. Why? Why am I being targeted now? I've been fine with Kaspersky Standard subscription and Kaspersky basic in two diferent machines for many years and never have seen such intrusive move inside Kaspersky Standard 21.26.4.406 AVP service. After updating data bank in September 2, both services added advertise under Privacy tab on the left side of the column in the AVP interface enforcing to become Premium. However this is a downside of this intrusive change and I am afraid i…

I have been annoyed by this pop up for many years since windows10 published. K start to use windows own notification to show alerts and notifications. These windows own pop up will block your interactions with any window below it. I believe you must meet such problem: you want yo click the Disinfect and reboot or try disinfect without reboot, But the window is block by other windows own notifications.(especially Kaspersky's notifications pop up by windows) you need to drag the advanced disinfection pop up to another place until it is not blocked..... I really suggest Kaspersky move the advanced disinfection pop up to the center of the …

Hi I am getting many false hits even though I know the file is not corrupted, mainly for stuff like Star Trek personal achieve etc. I don't know if its a detection problem or not, I have included the log. I know you prob can't do anything about the flag for protected zipped password options, but I just don't know why im getting corrupted notices, thanks.

Since it's impossible to reach support, either by phone, email or chat, and I'm fed up to keep reinstalling all my games and Office because Kasperky keeps nuking them because it's shit AI believe they are Malware (which it's true for Office), I've decided to drop it and switch to Bitware or ESET. I've already cancelled my 5 devices subscriptions, but, it seems uninstalling in Windows 11 it's not so easy because it will leave a lot of crap on the registry, even using kavremover. Anyone has the registry entries that should be removed even after using kavremover?

Hello, I'm posting here as the emails I've sent have gone unanswered regarding the activation of my premium account because of area activation problem. Would like if someone can help here. Thank you so much.

Hello, I read somewhere that, starting tomorrow (Sept. 1st), we won't be able to install apps on Android that aren't listed on the Google Play store. Due to other urgent things, I hadn't been able to take care of this until today, but, as I try to scan the QR code for the Kaspersky app, it's not letting me do it. I do have a device slot still available on my Kaspersky Premium subscription. Please help? Steps taken: Logged into My Kaskersky on computer. Went to the Downloads tab... followed the clickthroughs to get the QR code for Kaspersky for Android. Screencapped it, cropped it, and saved it to my computer files. Logged out from My Kaspersky. …

Hello there! I have noticed that after using my computer for a while (performing only routine daily tasks), a Windows process (Local Security Authority Process) begins to increase its resource consumption (specifically RAM) by about 0.5 MB every 2 seconds. - Powershell command used: "1..6 | ForEach-Object { Get-Process lsass | Select-Object @{N='Hora';E={Get-Date -Format 'HH:mm:ss'}},@{N='RAM_MB';E={[math]::Round($_.WorkingSet64/1MB,1)}},@{N='Private_MB';E={[math]::Round($_.PrivateMemorySize64/1MB,1)}}; Start-Sleep 10 }". After checking the windows events, I'v found out this: - Powershell command used: "Get-WinEvent -LogName "…

I wanted to document an edge case I encountered in February 2025 that ultimately took many months to fully diagnose. I hope this helps Kaspersky support or anyone experiencing similar symptoms. Summary of the problem It started on a physical Windows 7 Professional x64 workstation. The workstation contains critical old software I still use. After performing, using a physical genuine Windows 7 DVD, an in-place repair installation (installing Windows 7 over an existing Windows 7 installation), Windows booted successfully, but the keyboard and mouse no longer functioned. No mouse and no keyboard actions were possible. I could not get past the screen that r…

Hello everyone, I am experiencing a persistent network conflict between VMware Workstation Pro and Kaspersky Firewall. When Kaspersky Firewall is turned on, my virtual machines show as connected to the network, but they have no internet access at all. The network adapter inside the guest OS displays a standard active connection because the IP address is assigned properly via NAT or Bridged mode, but web pages fail to load and external servers cannot be reached. To restore internet access, simply disabling Kaspersky Firewall is not enough. I also have to completely reset the VMware Virtual Network settings to default in the Virtual Network Editor, and as soo…

Hey there. I have a subscription to Kaspersky Plus that is expiring 12 days from now. 30 days before the end of the subscription date, I received both an email and an application pop-up asking me to renew. I instead bought a new subscription activation code direct from Amazon. In the past, I would enter this activation code within the application and it would immediately update my subscription to the length of the new subscription and then add any time remaining, but this time the application said it would store the new code in my account and the devices would be moved over when the current subscription expires. I had no problem with this, so I went ahead and added the co…