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exactly the same issues with their "customer service" - utterly atrocious service. "6 minutes" wait time for live chat which then asks for a load of information, before telling you "29 minutes wait time", then cuts you off without anyone responding. one thing's for certain, when their services finally come back online (whenever that may be....) i will be cancelling all of my subscriptions unless they improve VERY quickly.

@jlvcosta Please see above red banner in this Topic.

Same problems here.Starting from today early morning 1 of the 5 licensed Kaspersky Plus machines got problems so i decided to fresh install. Your installation software repeatedly blocked my activations telling me i have connection problems and forcing me to waste 4 hours troubleshooting my own local network, no mention about mykaspersky portal problems and first mention about not uninistall reinstall is from 16 minutes ago.. Time ago you decided to cancel the activation code in favor of mykaspersky portal so no other way to register. I fully understand that problems could arrive/arise but there' s a communication problem and/or an no "emergency" solution in case of problems. Time to look at it maily because we are speaking about a security software

I have the same problem... But I don't have antivirus, VPN, or anything?!?!? Cant connect... and now que web site is closed for maintenance???

Thanks for very useful information. However, I still cannot use your service. When exactly are you guys going to fix this??? No update??? It's absurd that it has been 2 full days already. More like 4-5 days if you count unstable unreliable days.

@ZnaMiK Please read → https://forum.kaspersky.com/announcement/some-features-in-kaspersky-products-and-on-the-my-kaspersky-portal-may-be-temporarily-unavailable-20/ Also , please don't uninstall / reinstall !

I have been using Kaspersky Premium and before that Kaspersky Total Security for a number of years over a number of devices. I wanted to contact Customer Support about some issues which have arisen over the last three days: Kaspersky Premium will not activate. I get a message "Couldn't sign in to your account". Why do they even need to sign in? Anyway, although I have a licence for 10 devices, it is useless because I cannot activate it. From an earlier licence which has not expired I have Kaspersky VPN on two devices. On both devices the VPN no longer connects. Lack of VPN. Some time ago I installed Kaspersky Premium on one Android phone. However, there was no VPN. When I installed Kaspersky VPN and tried to open it, I got a message saying that I should uninstall it because the VPN is include with Kaspersky Premium. So I tried to contact Customer Support and wasted hours. My first choice was email. However, that avenue was closed to me because my KP licence came without an activation key --- I was told when I purchased the licence that I did not need an activation key. Next I tried Chat which took hours of my time. Before one starts it says the wait time is 6 minutes. Once you get into it and have entered some data and a description of the problem you are told that an "operator" will join the conversation "average waiting time 28 minutes". After more than half an hour there is a message that "the conversation is over, you can restart it any time". Back to square one! I also tried calling 1-866-328-5700 which elicited "Goodbye" twice before the call was terminated. Am I the only one who has been singled out for this kind of treatment or neglect? Probably not.

These outages are really starting to drag on... especially since it’s not the first time there have been issues connecting to accounts. It’s not exactly reassuring, and I’m increasingly thinking about switching antivirus software when my subscription ends.

En España mismo problema, es algo a nivel mundial, a saber cuando se soluciona. La VPN esta caída, sin servicio. Además el soporte técnico de Kaspersky es el peor de todos con diferencia, lo único que le salva que tengamos el producto es su precio, algo más económico que los competidores. Si el problema persiste habrá que cambiarse nuevamente al anterior proveedor de seguridad y VPN.

Добрый день! О проблеме известно, сотрудники работают над её исправлением:

I live in the UK and can't connect to My Kaspersky on any of my devices or the MyKaspersky website, which appears to be down. I also have no access to settings, and I can't pause protection.☹️ Any idea when this will be fixed?

Bienvenido a la Comunidad de Kaspersky. ¿Es que no has leído el mensaje en rojo en la zona superior de la Comunidad? También hay otros hilos ya creados sobre el asunto. https://forum.kaspersky.com/announcement/some-features-in-kaspersky-products-and-on-the-my-kaspersky-portal-may-be-temporarily-unavailable-20/ Está habiendo problemas, y desinstalar EMPEORA EL PROBLEMA, porque al reinstalar no vas a poder reactivar el producto hasta que se arreglen los problemas del servicio My Kaspersky.

I could not access to SafeKids for a few days... It is unbelievable that the issue could not be fixed in a few hours.

PM funktioniert.

By the way : The password manager takes also a very long time to start. Maybe there are heavy server issues.

Ekran görüntüsü paylaşın. Sistem bilgisi vb. de ekleyerek, kurallara uyarak sorunuzu sorabilirsiniz.

Hello, I'm having the same issue; I didn't know I wasn't supposed to reinstall. Well, I hope they fix it soon because they're taking way too long. Thanks!

Здравствуйте! У кого-нибудь есть такая же проблема уже 2й день (см. скрины)? Спасибо.

How much longer is the service going to be unavailable? It's been nearly 48 hours now with absolutely no support update apart from the usual "our team is working to restore service as a priority and we apologise". If we take into account the full day of lost service earlier in the week, that's THREE FULL DAYS so far with no service and no proper update as to what has happened and when it will be fixed. I don't wish to sound rude, but we are paying for this service, and the total lack of any useful, helpful updates is simply not good enough. I went onto the Kaspersky live chat support last night, it said "wait time 6 minutes". Once I'd input a load of details including name, email, licence key etc etc, it then said "Connected.. wait time 29 minutes.." I waited over 15 minutes with no reply, before a bot message appeared saying "this chat has ended". Again, this is not good enough for paying customers.

Despues de dos dias con fallos en el VPN, he intentado reinstalar el VPN a traves de la cuenta de My Ksapresky. Claro esta he borrado primero del Control Panel el VPN y he empezado con la nueva.exe bajado de la pagina oficial. Una vez ejecutado aparece el mensaje que hay demasiados dispositivos conectados, cuando eran solo 6 PC suscritos de un producto de 10 dispositivos. En fin, me piden que elimino algun PC de la cuenta y reinstalar. Procedo a la petición y nada, no arranca ni el Kaspersky Premium. Busco opiniones y por alli hay algunos que recomiendan borrar y el KP y reinstalar con la version _46496. Decido eliminar todo y reinstalar. Todo ha salido FATAL, primero me dicen que el nr. de serie ya esta caducado, en cuanto todavia le quedaban unos 173 dias. Reiniciar mas de lo que he reiniciado en toda mi vida y al final aparece en la cuenta del ususario de la pagina, de nuevo :"quedan 173 dias de proteccion" pero que en el intento de arrancar el Kaspersky Premium en los PC siguen con la "proteccion desactivada". He intentado llamar por telefono y nada, no contestan, por chat con robots y no se que hacer. Solicitud enviada : INC000018651850- No me dejan subir fotos y videos desde el PC

@Irfan1 Welcome. Please read this → https://forum.kaspersky.com/announcement/some-features-in-kaspersky-products-and-on-the-my-kaspersky-portal-may-be-temporarily-unavailable-20/ Also , please don't uninstall / reinstall !

My Kaspersky VPN is not working From Last 2 Days i un-installed and installed again but still not work

Yes...

не сразу. день прошел