Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky EDR Optimum

Get help with Kaspersky EDR Optimum

  1. ICT
    Started by ICT,

    Hi, I am new to integrating Kaspersky EDR optimum into my institution. As I have several branch offices located in different geographical locations, so I chose the cloud based solution to monitor all of them aggregately. As the number of devices I want to integrate is more than 100+ so how can I integrate all of my remote devices into the cloud efficiently? Is it like manually carrying network agent installation package to each of the device and install within it? Or there is any other efficient approach that can be done from the cloud console?

  2. ismail_fathi

    Hello, I would like to ask for clarification about the System Integrity Monitoring / File Integrity Monitoring (FIM) feature in Kaspersky products. We currently have Kaspersky Next EDR Optimum on-premise in production. On one of our systems, I can see the module “System Integrity Control / System Integrity Monitoring”, but its status is shown as “License limitation”, to know whether we can use this feature for a real integrity monitoring / FIM use case in our current deployment( EDR Optimum), or whether a different Kaspersky license/product is required.

  3. wendilix
    Started by wendilix,

    What solution can be given for systems running server version 11.0.1.897? The console no longer displays the tasks to run updates, analyses, or scans.

  4. GuigoTruck
    Started by GuigoTruck,

    I have 1 server in my account that show this alert. I have checked a several times the profile of this device and all features are good. Web outgoing connections are OK too. Are there some new configuration that I need to do on specific situation with servers?

  5. Nobody2025

    Hi everyone, I'm experiencing an activation issue with a fresh Kaspersky Next EDR Optimum trial. Environment: Kaspersky Security Center: 15.1.0.22239 Kaspersky Endpoint Security for Windows: 14.0.0.504 Network Agent: 15.1.0.2239 OS: Windows Server 2019 License: Kaspersky Next EDR Optimum Trial (100 devices) Issue: The trial license imports successfully into KSC. The Add key task fails with Error 0xA04C002A. On the endpoint, avp.com LICENSE /CHECK returns "No licenses installed". Direct activation using: avp.com LICENSE /ADD <activation-code> also fails with 0xA04C002A. …

    Tahmeed702
  6. Zady Parra

    Hello, We are currently using Kaspersky Next EDR Optimum in our company for Windows, macOS, and Linux devices. In Windows, we are able to protect the antivirus settings and prevent users from disabling protection by using password protection, which works very well. However, in macOS and Linux, we have not been able to achieve the same level of protection. Our question is: Is there a way in Kaspersky Endpoint Security for macOS and Linux to prevent users from: disabling protection modules, stopping the antivirus service, exiting the application, or uninstalling the product, similar to how password protection works in…

    Tahmeed702
  7. mahdishajari
    Started by mahdishajari,

    my company network is local and seprated from internet is there any solution for installing next edr optimum offline and activate it ? if anyone has the same experience glad to talk it through my mail *****@*****.tld

    Tahmeed702
  8. Shafin Abrar

    Hi everyone, I am currently dealing with an issue regarding Outlook archive files (.pst) in an environment and could use some insight. The Kaspersky EDR is successfully detecting malicious items inside (.pst) files, but it is failing to resolve or clean them. I have a few specific questions on how to handle this and how the industry generally tackles this issue: Kaspersky EDR Resolution: What is the recommended workflow in Kaspersky EDR when a (.pst) file is detected, clicked resolved but remains unresolved? Granular Disinfection: Is there any EDR solution on the market that can scan a (.pst) archive, detect infected items and delete/disinfect only t…

    Shafin Abrar
  9. AbdullahOJ

    After installing Kaspersky Endpoint Security version 12.12.0.522 on the endpoint, AnyDesk appears as connected and online, but when attempting to access the remote device, the connection starts and then fails with a Network Timeout error. If Kaspersky is uninstalled, AnyDesk works normally again.We are using Kaspersky Next, and we would like to know which policy or exclusion settings should be adjusted in Kaspersky Security Center / Kaspersky Next to allow AnyDesk to work properly without uninstalling the protection software.

    Tahmeed702
  10. Sang

    Hi, we're facing an issue related to Kaspersky Endpoint Security on Linux blocking our remote access on iDRAC Console, i'd turned off Device Control but the issue still persists

  11. xpreme
    Started by xpreme,

    Hi, I have KSC 15 in my workplace. I have been using KES4B Advanced license so far. Now our SOC team needs EDR (or XDR) capabilities. In case I purchase a new NEXT EDR or XDR license, is there another dedicated management console or it will be part of KSC? Thanks

    Danijel Jovanovic JAPICOM
  12. muwawu
    Started by muwawu,

    Dear team i have a client who requested for the XDR optimum POC but i would like to guide me the best way to deploy it via Cloud console. kind regards Haruna

  13. S3curity_Support
    Started by S3curity_Support,

    Hi everyone, I’m wondering if anyone knows whether the antimalware Kaspersky Next EDR Optimum complies with the PCI DSS (Payment Card Industry Data Security Standard). Is there any official, up-to-date documentation from the manufacturer confirming that it meets the PCI DSS requirements? Thanks in advance for any insights or links to resources! Best.

  14. DataPlatform

    Dear Team, Greetings! Please I need your assistance to be able to extract a .kud file from Kaspersky Next Optimum EDR to enable me create on KSC to deploy across board. Regards,

  15. paulo.saavedra
    Started by paulo.saavedra,

    Hello, I am having trouble getting an Android tablet to sync and appear on the Kaspersky Cloud dashboard. A message appears stating: Unable to synchronize with the management server: error processing commands from the Management Console. The strange thing is that it shows the old name, which has been deleted from the console and from the “Show marked for deletion” option. Has anyone else had this problem? I've tried everything, even factory resetting the tablet.

  16. BluFin Solutions

    Hi everyone, I’m currently evaluating the use of Microsoft Intune together with Kaspersky EDR Optimum, and I have a few questions: Intune natively integrates only with Defender for Business/Endpoint, while I haven’t found any direct connector for Kaspersky EDR Optimum. Using Kaspersky requires an updated Security Center, plugins, and dedicated policies, while Defender is managed directly through Intune and Microsoft 365. So, I’d like to know: What is the real level of integration between Intune and Kaspersky EDR Optimum? Is it recommended and safe to replace Defender for Business wi…

    BluFin Solutions
  17. Jibon
    Started by Jibon,

    • 0 replies
    • 4k views
  18. Ravindu Peiris
    Started by Ravindu Peiris,

    We have the next edr optimum license, i deployed kaspersky to android 14 device (MDM). I need to block bluetooth and fileshare. How can we do it using the KSC Console.

  19. kav_newbie
    Started by kav_newbie,

    Please help with a recommendation for this scenario. 1. My company is about to purchase a Kaspersky Optimum license good for 1600 endpoints. 600 of those endpoints will deploy externally with direct internet access. 2. The remaining 1K endpoints will be deployed within our organization. Inside of our organization, some endpoints don't have internet access and part of the intranet. Only a few divisions were granted to have internet access through our gateway firewall. For item #2, I wanted to have an On-premises Kaspersky Security Center Console to manage endpoint policies, settings, and, most especially, signature updates. Based on the scenarios I en…

    Danijel Jovanovic JAPICOM
  20. kav_newbie
    Started by kav_newbie,

    Dear Expert, What is the de facto for Kaspersky Next if the requirement is to look like this? 1. endpoints are located on-premise, and some endpoints are deployed remotely 2. endpoints on-premise; some have internet access, some are part of intranet only, having no direct internet access 3. single management console for endpoints situated locally and externally with centralized repository for signature updates I am thinking of these approaches. a. create a distribution point b. creating a hierarchy of Administration Servers Creating a hierarchy of Administration Servers: adding a secondary Administration Server

  21. FYi
    Started by FYi,

    Hi, I have broken notebook. automatically, Kaspersky agent and applications will be offline . if i remove device from cloud console the license be available again?. Thank you.

  22. kav_newbie
    Started by kav_newbie,

    As the title/subject implies, how is Kaspersky Next able to address server lockdown and DLP features of Sophos?

    Renan Corassa
  23. kav_newbie
    Started by kav_newbie,

    Dear fellas, Good day! I am new to Kaspersky Endpoint, and please bear with my questions. I have a series of questions, and I hope someone could share their expertise. Q1. Anyone could shed me a better explanation of the difference between “Kaspersky Business Hub” vs. “Kaspersky Security Center Cloud Console.” Q2. In what instance or type of deployment do I need to use the Business Hub compared to the KSC Cloud Console? I am fully aware both are cloud management consoles and managed by Kaspersky itself. Q3. In this example, we would like to purchase Kaspersky Next EDR Optimum licenses good for 200-400 endpoints. Where should I register my activati…

  24. Eleia
    Started by Eleia,

    Hello, I am currently using Kaspersky Next EDR Optimum license, Security Center 15.1, and Endoint Security 12.7. I am facing a problem as the EDR Alerts tab is not visible in the Web Console. Also when adding the Alerts Widget, it has no pushable links.

    Davidson Brito
  25. alexandrecfernandes
    Started by alexandrecfernandes,

    How do I identify a block on a website? I'm new and I'm analyzing access to a specific website. When I access this website to perform an electronic signature, the page is completely disconfigured. How can I perform a diagnosis and identify the problem?

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.