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Berny

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  1. @Pat-1 Bonjour, Durant l'installation sur le nouveau PC - ceci après la désinatallation sur l'ancien PC - il faudra activer Kaspersky avec votre licence actuelle et vous connecter avec votre portal My Kaspersky ou vous avez ajouté votre licence. Il est préférable de ne pas garder les données de la licence lors de la désinatallation sur l'ancien PC.
  2. @Xzz123 Hello, The screenshot from the OP is cropped, that’s why I posted the full Kaspersky Firewall settings window with some additional indications …
  3. @Direct Publishers Welcome. Please see : → You have exceeded the maximum number of activations allowed for the entered activation code → What Is The Limit Of Activations
  4. @ivan89 Welcome. A KVRT scan without detection(s) means that your system is clean. Also , if the mouse pointer is moving on its own in Safe Mode this looks like a hardware or driver problem 🤔
  5. @Mohamed Ahmed I presume that Kaspersky Technical Support is currently checking your GSI Log . Also , did you try with a VPN connection 🤔
  6. @Mohamed Ahmed Is your Tech Support ticket still open ?
  7. @Mohamed Ahmed Welcome. Please see Network connection error during activation ?
  8. Unfortunately this community can’t fix your issue, please contact Kaspersky Technical Support.
  9. Hello @Kasperov Search results of Microsoft Edge under 2021 MR9 :
  10. @Cestassez Merci pour vos captures d’écran. Veuillez essayer cette procédure de la part de @Igor Kurzin svp : 1) Afficher les fichiers cachés dans windows 10 2) Désactiver l'autodéfense via : Paramètres -> Général 3) Quitter Kaspersky 4) Ouvrir le dossier C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ et supprimez tout le contenu (fichiers et dossiers) 5) Eteindre/allumer le PC 6) Démarrer Kaspersky 7) Activer l'autodéfense ! 8) Vérifiez le problème svp ?
  11. @Mike Starink Gelieve contact op te nemen met Kaspersky Technical Support : https://support.kaspersky.com/nl/b2c/nl
  12. @Cestassez Bonjour et bienvenu sur le Forum. Pouvez-vous donner quelques précisions svp
  13. @krisvan Welcome. Are you talking about a Kaspersky issue ?
  14. @sina Hello, You are currently on the Security main window, please click on the upper right gear ⚙️ → scroll down → select Firewall Next , please select Packet rules and implement both 🟢Active configurations below : → Local services (TCP) → Rightclick → Edit → Action (drop down) : "Allow" → Save → Local services (UDP) → Rightclick → Edit → Action (drop down) : "Allow" → Save → Reboot Additionally : → Firewall → Available networks → Your Home Network adapter : Trusted network
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