Kaspersky Safe Kids
774 topics in this forum
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Hello! If you can't find an answer to your question in the Knowledge Base and through searching the community forums, you can create a new topic with a question. Before you post a new topic in the Kaspersky Support Forum, please read the Forum rules. When creating a topic, be sure to specify: Version of your operating system (How to find the version of your operating system). Name and version number of the Kaspersky application (How to find the name and the version number of a Kaspersky application). Explain in details the nature of your problem. If necessary, attach a s…
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Kaspersky Safe Kids is a multi-platform solution that provides protection for your children. You must have a My Kaspersky account in order to use Kaspersky Safe Kids. If you do not have an account, you can create one right away. My Kaspersky is a one-stop point for protection of your digital life and those you care about. Monitor all your digital devices and those you have shared protection with, on one screen. Use a convenient online interface to manage your Kaspersky products. You can install Kaspersky Safe Kids on Windows, Android, iOS, and Mac devices. After installing the application, you will initially get the free version with a limited number of features. To us…
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Alguém já conseguiu retirar aquele ícone do canto da tela do kaspersky safekids do celular da criança? É extremamente inconveniente e atrapalha a visibilidade da tela. Tentei oculta-lo mas sem ele o aplicativo não funciona.
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Hi folks, just wondering if anyone else is having a similar problem? This issue, incidentally, is happening both on the PC internet browser (on two separate PC's) and also on the mobile phone app. Last week, while flicking through the various sections on the KSK dashboard (ie device use, summary, applications, internet etc) I noticed the "internet reports" section wasn't working.. it just brought up the spinning "loading" circle but hangs and doesn't load any reports. I tried it a few times over a number of days and it was just hanging, wouldn't load. At one point I got a brief error message saying the page template didn't exist. A couple of days ago, when ch…
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Hi, hoping to get help on several issues. Looking forward to advice from the gurus here. Parent's phone Vivo X200 Pro (V2413) - running OriginOS (Android 16) Kid's phone Google Pixel 7 Pro - running stock Android 16 KSK version 1.112.0.2 a) KSK can be disabled by "drag to remove" the accessibility floating icon (see video https://www.youtube.com/shorts/KryL1NxMf3E) - I've attempted reinstalling the app twice, but the bug still persists - "Settings" on my kid's phone is blocked by default b) when the phone is blocked by KSK, is there a way to disable bi) block use of Spotify via the notifications? bii…
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Dzień dobry tu Jakub Szczepaniak czy mogę dzisiaj wyjątkowo zagrać w Roblox .
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Just installed safe kids but screen time is not accurate. Saying child has used 12 hours , starting at midnight , her phone is kept with me at night so she definitely wasn’t using it. Also keeps saying location can’t be found if we are the move.
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I want to try the free trial for Safe Kids. I have Kaspersky Pro. My account says my safe kids subscription expired. But I never used it before. Why is there a subscription I never used, expired on my account? How can I try the free pro trial?
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Ahoj, aplikace vůbec nejde nainstalovat dítěti do mobilu. "Omezené nastavení - z důvodu vaší bezpečnosti toto nastavení není momentálně dostupné'" - jde o Českou republiku. Co s tím?
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have just opened Kaspersky to see what a red flag was for, it tells me Safe Kids subs have expired! Thats clever - I have NEVER used safe kids, anytone else getting strange things on their pc??? I have Kas Premium on my laptop too, nothing in there???? If this is AI; then I will be looking elsewhere
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For the last week my kid's Android cellphone settings are turned-off by themselves. In all categories (Internet, Device use, Applications) I go and turn-on the settings and I save the changes. After couple hours, when I login again I find all those monitoring & activity settings turned-off by themselves. Why?
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Hello, My son has found out that when he restarts his mobile, it takes the program to start and apply the settings (whether the time limits or the total blocks). In the first seconds after having restarted, when he selects an app, the restrictions of Kids Safe DO NOT APPLY. So he has unlimited time and entry. How to fix that?
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Every day I'm getting these alerts: On the SM-A52 device used by Kid, these permissions were revoked: Common.MyKids.KidSafeAppPermissionDrawOverlay. Now, these application features will not work: Common.MyKids.KidSafeAppPermissionDrawOverlayDescription. Edit the device settings or reinstall the application. Display over other apps permissions was revoked on device SM-A52, which is used by Kid. You can no longer control the child's device or apps. Uninstallation protection is disabled, so the app can be easily deleted from your child's device. Grant the necessary permission to restore your child's protection. The first few days after installation and s…
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Hello, On my kid's iPhone (signed ID by my kid) every couple of days the tracking device setting is de-activated. There is a notification on Kid's Safety application icon which notifies that the Location Setting has being de-activated. My kid has to go into iPhone setting and re-activate (give permission) to track devise ALL the time. Please advice.
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Hi, I have issue with Kaspersky Safe Kids uninstallation on Samsung Galaxy S20 FE. I read in this thread the same problem I face, is it possible to get the 2nd solution which work via private message? https://forum.kaspersky.com/topic/urgent-help-required-with-ksk-uninstall-57897/ Thx.
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What gives? when the settings permit only 30 mins: What can I do to diagnose and fix that? Note: I have two children The other one (8yrs old) was blocked at 30mins - has same settings, different laptop This one (12 years old) records nearly 3 hours use this morning! Is the 12 year old able to hack Kaskersky?
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Hi, I am struggling with the support team. I have logged calls, have tickets open. Each day they send me the same story of uninstalling via the app using the admin code. The problem is I cant even open the app. It just spins on the login page with "Starting Kaspersky Safe Kids" and a spinning wheel. Great app.. but chat support and email support does not seem to work or understand. Picture attached
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Hi folks, been trawling the interwebs and forums etc for a few days to try and solve this issue but all of the suggestions I'm seeing on other people's similar issues are simply not working for me! So... had Kaspersky Safe Kids installed on a Samsung Flip 6 phone (UK, O2 network)... has been installed for approx 1 year I'm guessing and worked generally OK in that time. At Christmas, the user got a new phone. I set up a new "child" profile and installed KSK on the new device, no problem, all good on the new phone. The old phone is now going to be sold, but I need to remove KSK from it before I can do a factory reset. And therein lies the problem, I cannot for …
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Besides setting time limit on each application. Can I set a daily overall usage time limit on all types of usage?
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Where do I find and set my time zone so I know when a new day starts and my child's time limit on usage starts to count
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Hi, I'm setting up Safe Kids on a new Android 16 phone. When I get to the step where I need to allow the Accessibility permission, the Accessibility menu only shows a "Create shortcut" option. Enabling it creates a floating icon on the side of the screen, and it seems like Accessibility permission is granted. But if I turn off the floating icon, it disables the Accessibility permission and Safe Kids will show notification ask to grant accessibility permission. Is there any way to keep Accessibility permission enabled without having the floating icon visible?
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Quando tento entrar no app pelo meu celular aparece essa mensagem de erro e não abre.
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Hello there, I wonder how i can disable youtubes restricted mode for my child. without me as a parent needing to pause safe kids.
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Bonjour Je constate que le contrôle parental ne bloque pas le temps sur Minecraft depuis quelques temps. Cela me remonte un temps qui n est pas représentatif. Il est paramètré a 20 normalement, il annonce 20 min mais en réel il a joué 35 min. Et sur le PC du plus grand , c est pareil et même pure, je n ai même plus le détail de ce qu il fait. Ça le bloque au bout de 50 min alors qu'il a 30 min. J ai desinstallé et réinstaller le programme mais pas de changement. Merci de votre aide ou de vos idées. Bonne journée
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Hello, Kaspersky Safe Kids is not connecting properly to my child’s PC. Instead of the scheduled screen time limits, it shows “No restrictions for today.” Additionally, in my parent mobile app, the used screen time is always shown as 0 h, even when the PC is being used. Because of this, screen time limits are not enforced and the device seems not to be syncing. I’ve checked the internet connection, restarted the PC and the app, and verified that limits are enabled, but the issue remains. Any ideas how to fix this? Thank you.
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