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richbuff

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Everything posted by richbuff

  1. Welcome. A few years ago. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  2. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue.
  3. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  4. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Screenshot of error 2. GSI 3. avp.exe full dump
  5. Also, in addition to what Gjoksi posted above this post, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  6. Welcome.Please contact Tech Support: https://my.kaspersky.com/support/ Please attach as many of the following items as possible to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  7. If the issue continues, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  8. Welcome. There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many filters installed, .NET errors, conflicting network adapters, system file corruption, etc. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. Screenshot of error 3. GSI 4. Installation logs Tech Support will need the following logs: - kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1 - setupapi.app.log - setupapi.dev.log The last two files can be found in \Windows\inf folder. How to collect logs: http://support.kaspersky.com/general/dumps/2042
  9. Welcome. Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  10. Please disable or uninstall any browser add ons, extensions, and plugins. Please double check any junk programs to uninstall. If still no go, reset browsers or un and re install browsers. I see you have Malwarebytes installed. Please update it and scan, then attach the detection report.
  11. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  12. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  13. Welcome. Please install the current KTS 19.0.0.1088. Instructions and download are linked in the first pinned topic. Update databases > reboot after install the new version. Any better with the current version? Please see the small print that is located at the bottom of this message. If still same error with the current version: There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many filters installed, .NET errors, conflicting network adapters, system file corruption, etc. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. Screenshot of error 3. GSI 4. Installation logs Tech Support will need the following logs: - kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1 - setupapi.app.log - setupapi.dev.log The last two files can be found in \Windows\inf folder. How to collect logs: http://support.kaspersky.com/general/dumps/2042
  14. You're welcome. Yes, I got a kick out of it too. To explore further, please see the third pinned topic, as indicated in the small print located at the bottom of this message.
  15. Welcome. Because it is probably ok. Probably all ok/fine. What settings have you changed? Any custom rules created?
  16. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  17. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  18. Hello, We are not doing malware analysis on this forum. Please continue any questions/issues about this detection with Tech Support.
  19. Also, in addition to what dh27564 indicates in the post located above this post, There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many filters installed, .NET errors, conflicting network adapters, system file corruption, etc. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. Screenshot of error 3. GSI 4. Installation logs Tech Support will need the following logs: - kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1 - setupapi.app.log - setupapi.dev.log The last two files can be found in \Windows\inf folder. How to collect logs: http://support.kaspersky.com/general/dumps/2042
  20. Spam email? Clicked on link in spam email? Clicked on attachment in spam email? Rogue code? Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  21. Also, in addition to what indio indicates in the post above this post, The folder.
  22. Welcome. Please try disable Scan encrypted connection, located in Kaspersky > Settings. Any better after that? Are you using the Kaspersky Secure Connection application? If still no go, please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
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