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Dear Sir / Madam,

According to virustotal.com (https://www.virustotal.com/#/file/e9083f4e055a7fbd09f6ac84491f7512ecfbd4a7d0f6a6d7d6812fd842cf933d/detection) you are showing a false positive on our installer – BabylonNG_setup.exe.

We would like for you to correct this false positive ASAP or alert us about any fault you might have identified so we will correct it ASAP.

Our software is a free translation software with paid premium features.
Our installation is clean and anything installed is simply to obtain the word the user clicked on in the request to translate it. There is no toolbar associated with Babylon NG and there never was.

I could not locate any location on your site to report the false positive, so if I am barking up the wrong tree, please direct me in the correct direction.

Waiting for your prompt response,

Ran Eyal
VP of Sales and Marketing
Babylon Software LTD.

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Attach the file here for analysis:

https://virusdesk.kaspersky.com/

Click on "Scan" and the results will appear after few seconds.

Then, click on "I disagree with the scan results", enter your e-mail adress, click on "Send" and wait for Kaspersky Lab response.

Depending on their response, you can further contact them via e-mail.

Or you can send the file and contact them via "My Kaspersky" (account for those who have Kaspersky Lab product(s) installed on their machine(s)) account if you have one.

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Thank you  Gjoksi,

You get an automated response from that, and once you get a human reply - they stop responding at some point for no apparent reason.
Our installer brings up the flag: 'not-a-virus:WebToolbar.Win32.Babylon.au'

Their claim was that our software is capable of installing toolbars in IE - which is something we do not do. We offer a clean and clear software to our free and paying users to translate whatever they wish to translate on their screen. 

Alerting the user about something our software is capable of doing and does not do is simply not fair.
Will you lock up all humans as they are capable of hurting someone?

If we do something faulty, we can correct it, but hurting our legitimate software for something we do not do?

Regards,
Ran

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Well, i downloded the Setup file from here:

https://www.babylon-software.com/download_h

and ran the Setup file.

I have Kaspersky Internet Security v19.0.0.1088(d) installed on my laptop with Databases release date: 05.02.2019 09:28, and it found nothing suspicious on that file and found nothing suspicious when running the file.

Here are the results:

 

1.jpg

2.jpg

3.jpg

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Just to tell you, i have already contacted Tech Support via My Kaspersky account, and we'll wait for their response, given by a human, not automated.

Case number: INC000010132539

I'll post here anything that comes to my e-mail as their reponse. Just be patient.

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Although my scanning with KIS19 finds the file safe, a scan with MBAM shows it as a Possibly Unwanted Program (PUP).

 

Setup.JPG

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22 minutes ago, K-SNAFU said:

Hey Ran,

re your link: VT scan, 10 engines detecting: not just Kaspersky...:unsure:?

image.thumb.png.2301b93b684e40bcb16c1ee938fea3b4.png

 

I am aware of the false positives on the multiple software. This has all started when our certificate embedded in our installer was about to expire.
Once we re-compiled our installer with the new certificate, the SHA-256 has changed and many engines flagged it incorrectly.

Since then any software publisher that was responsive re-reviewed our file manually and cleared the false positive.

Sadly, some still do not respond to my emails/tickets or make ambiguous claims that do not fall within logic, or at least my logic.

I can assure you that Babylon Software LTD. is on the user's side and we will never do anything that might harm the user or hurt him or his privacy in any way.
Anything we install is simply to provide the best service to our users and nothing more.
We do not collect any personal information or share that information with anyone.

Regards,
Ran

 

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6 hours ago, K-SNAFU said:

Hey Ran,

re your link: VT scan, 10 engines detecting: not just Kaspersky...:unsure:?

 

 

I am aware of the false positives on the multiple software. This has all started when our certificate embedded in our installer was about to expire.
Once we re-compiled our installer with the new certificate, the SHA-256 has changed and many engines flagged it incorrectly.

Since then any software publisher that was responsive re-reviewed our file manually and cleared the false positive.

Sadly, some still do not respond to my emails/tickets or make ambiguous claims that do not fall within logic, or at least my logic.

I can assure you that Babylon Software LTD. is on the user's side and we will never do anything that might harm the user or hurt him or his privacy in any way.
Anything we install is simply to provide the best service to our users and nothing more.
We do not collect any personal information or share that information with anyone.

Regards,
Ran

 

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Users do not like different toolbars installed in browsers, especially if they are added with other programs. So my view is not a virus detection very fair.

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40 minutes ago, ran@babylon-software.com said:

I am aware of the false positives on the multiple software. This has all started when our certificate embedded in our installer was about to expire.
Once we re-compiled our installer with the new certificate, the SHA-256 has changed and many engines flagged it incorrectly.

Since then any software publisher that was responsive re-reviewed our file manually and cleared the false positive.

Sadly, some still do not respond to my emails/tickets or make ambiguous claims that do not fall within logic, or at least my logic.

I can assure you that Babylon Software LTD. is on the user's side and we will never do anything that might harm the user or hurt him or his privacy in any way.
Anything we install is simply to provide the best service to our users and nothing more.
We do not collect any personal information or share that information with anyone.

Regards,
Ran

 

Hey Ran,

Thanks for replying.

Was just curious when the VT link you posted lit up like a Xmas tree.

I haven't run your sfw, so can't comment, however, when it installs does it explicity inform the user exactly what's being installed? If not maybe that could be an issue for all the services tha are currently questioning the product... 

Cheers.

 

 

   

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15 hours ago, regist said:

Users do not like different toolbars installed in browsers, especially if they are added with other programs. So my view is not a virus detection very fair.

Our software comes with no toolbars of any sort.
Can you please share your source for the claim you made?

Regards,
Ran

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14 hours ago, K-SNAFU said:

Hey Ran,

Thanks for replying.

Was just curious when the VT link you posted lit up like a Xmas tree.

I haven't run your sfw, so can't comment, however, when it installs does it explicity inform the user exactly what's being installed? If not maybe that could be an issue for all the services tha are currently questioning the product... 

Cheers.

 

 

   

Dear K-SNAFU,

We are very clear about what our software does, what we install and what data we collect (non identifiable).
If one believes otherwise, we would love to hear about it to make it clearer.

Regards,
Ran

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12 hours ago, Gjoksi said:

1.jpg

Thank you for sharing.

Don't you love it when you take the time to write in a detailed manner and you are then replied to with an answer that tells you nothing basically?

Their answer says - it is suspicious and not safe. Do they say why? Do they share what they found? nothing.

I would expect it that if a software developer comes forward and wishes to clear his name, the accuser will be kind enough to share his findings, so the developer will be able to either defend it's action or correct it if there is actually something faulty.

Don't you agree?

Ran

 

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1 hour ago, ran@babylon-software.com said:

Dear K-SNAFU,

We are very clear about what our software does, what we install and what data we collect (non identifiable).
If one believes otherwise, we would love to hear about it to make it clearer.

Regards,
Ran

Hello Ran,

What I meant was, not the public declarations your company makes, rather, when Babylon installer runs does it offer any chk boxes to users, saying, for example "select" x if you wish to have y version of the product. It's a bit hard to explain, but sfw often has different options users can configure during install.

I guess if those AV companies (that are detecting Babylon installer) are not changing their position you only can try to make your product compliant to their standards. It's not my area of expertise, just seems (imo) you don't have many choices.

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