Flood and Flood's wife

Hello @StePits, Thank you for the information! While we are working on this problem, in (your) MyKaspersky account, please change the language to English, see our image, so the images shared are in English. Note - this is a temporary change please. Please show us this screen from your child's Windows computer - please hide his username but nothing else - if *both* children use the same computer - hide both usernames. IF the second child has their own Windows computer - please show us the same screen, from their computer & identify the images as Child 1 computer, Child 2 computer please: On your children(s) Windows computer, please post back this screen, hide (your) username but nothing else: Please post back? Thank you🙏 Flood🐳+🐋

Hello @LeZob, Welcome! Read About Shared Protection package: "The subscription owner can manage the security of other's devices from his or her account on My Kaspersky. For example, the subscription owner can view information about the security status of the devices, remotely start a scan on the devices, renew the subscription. Summarized information about the security of devices with shared protection is displayed in the Summary section. The subscription owner does not have access to bank cards or other private data of users, with whom he or she have shared subscription." (ioo) Summarized information - indicates the information available to the subscription *owner* would not be detailed, i.e. would not show the file paths. -> IF in doubt - ask him to share the subscription, run the scan, check what he can see, if you're unhappy about it, don't use his shared subscription. Thank you🙏 Flood🐳+🐋 *Shared Protection* resources

There's: Database updates Patch updates Version updates All different. Patches & versions are disistributed globally in staggered distributions, they arrive silently on a users computer & wait for 7 days / 168 hours before sending various alerts advising the user there's a patch / version available & the user should reboot their computer to apply the patch / version. IF the user reboots the computer after the patch / version has arrived & *before* the 7 days / 168 hours has expired - the patch / version will be applied. These patch / version *rules* apply for configurations that have not been *modified* - such a yours. Only Kaspersky knows which patches may be released before the next version is released. Thank you🙏 Flood🐳+🐋

There is no version (c) - @SystemInfo - (c) is a patch - version 21.16.6.467 remains the same. Thank you🙏 Flood🐳+🐋

Hello @Psiu47, You are most welcome! Thank you for posting back & for sharing the information, we do understand your concerns. Support may have slightly misunderstood - however - do not worry too much; the *existing* KIS license remains valid & active until it's expiry date; on that date please manually purchase a new *subscription* either Kaspersky Standard, which is the equivalent to KIS, or if you wish: Kaspersky Plus OR Kaspersky Premium - remember to read the Comparison of subscription plans - so you can see the differences between Standard/Plus/Premium. Also remember, IF you wish, you can *upgrade/convert* KIS to Kaspersky Standard for free - before KIS expires - doing that would give you time to test Kaspersky Standard before buying a *new* subscription & may help you make a decision regarding Standard/Plus/Premium. IF you don't use Kaspersky Password Manager & Kaspersky Premium VPN, it's possible you'll decide to stay with Kaspersky Standard - only buy what you need. Regarding any bugs, either in KIS or any new Kaspersky software, always log a request with Kaspersky Customer Service & always raise a topic in the Community - if you believe the root-cause is Kaspersky; please follow the guide from Danila T.: Read before you create a new topic! The Community will always try to provide some help. IF we can help with more information, please do not hesitate to ask? Thank you🙏 Flood🐳+🐋

Hello @thorgrimmr, Welcome! According to: Kaspersky Password Manager for Mac, Hardware and software requirements, Supported browsers, Edge is not supported: Supported browsers: Safari 16.6 and later Chrome™ 118.0 and later Firefox™ 119.0 and later Where do you see: Edge shows up as one of supported browsers - please? Thank you🙏 Flood🐳+🐋

Hello @little vex, Thank you for the information! Run the tests on this page: https://www.wicar.org/test-malware.html, post back the Report results please? Also - while we are helping you - please change the Kaspersky Free GUI to English temporarily - open the GUI & press key combination SHIFT + F12 - when the system is re-started the original language will be restored. SHIFT + F5 will also revert to Chinese. Thank you🙏 Flood🐳+🐋

Hello @Lenny0171, You're most welcome! As we said in our first reply, IF there's further questions please Read before you create a new topic! by Danila T. & please provide the information, it helps us help you. Is Google Family Link being used? Is Microsoft Family Safety used? Thank you🙏 Flood🐳+🐋

Hello @Psiu47, You’re most welcome! Thank you for posting back, the extra information & questions, we’ll try to help as much as we can. Do you mind sharing with us please the Region / Location you are physically located in please & the Incident request number – it’s prefixed with INC000000? You don’t have to lose any days. KIS & Kaspersky Standard are essentially the same product, one is old (KIS) & one is new (Standard), so the transition is like for like. There should not be a any need to involve Kaspersky support unless the Kaspersky Standard software is not showing in (your) regional site OR in (your) MyKaspersky account OR, when you go to this link: https://www.kaspersky.com/downloads#update-product OR IF (you’ve) decided you wish to *UPGRADE* from KIS to Premium – even then you do not need Support IF the software is available – you simply wait until KIS expires, on that day purchase the Premium subscription, uninstall KIS, reboot, install Premium, sign into the Premium app on (your) PC with the same email address that (you) use to purchase the Premium subscription – so the Premium application synchronises with the Premium license key stored in (your) MyKaspersky account, run a Database update, run a Full Scan & another reboot & that’s it. For the short period of time that it takes to do step 2 Windows will be protecting the system. Unfortunately, without knowing what the *bugs* are or any detail we are unable to comment. We have no idea, businesses make commercial decisions all the time, often subscribers cannot make sense of these & feel frustrated, but the change has happened & will not be reversed; Kaspersky has gone from 21.2 to 21.3 to 21.6 & is now moving to 21.7 – expected some later this year (we think), they make decisions, hopefully those decisions are compatible with the majority of users. IF we can help with more information or clarifications, please do not hesitate to ask? Thank you🙏 Flood🐳+🐋

Hello @Zabokornjaca, Welcome! Is there two devices - pc & mobile, is there any Kaspersky software installed & is it paid for or free, read: Read before you create a new topic!, by Danila T. & provide the information please - also see Danila T's instructions for taking screenshots, How to take a screenshot. Read: Virus and Ransomware related questions section rules, by Danila T. FYI - historically Kali Linux is full of 'risky tools". Thank you🙏 Flood🐳+🐋

Hello @petsy, Thank you for the update! Like @harlan4096, we also do not have Windows Security Platform Antimalware Platform updates. We've noted there's quite a few web posts for KB5007651, however all appear to be 2023 range. Perhaps rasing the issue with Microsoft Technical Team might shed some light on it? Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @jackbruns28, Welcome! Read: How to remove McAfee products from a Windows PC & use: https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe. At the end of the McAfee removal shutdown the computer using SHUTDOWN, not Restart, power on by pressing the power button, login. Open each installed browser & do a Reset settings, for Chrome: chrome://settings/reset, for Edge edge://settings/reset, for Firefox: Refresh Firefox button. IF other *non-supported* broswers are installed/used - follow the same Reset procedure. At the completion of each browser reset exit that browser & do not re-open. When all broswers are reset: shutdown the computer using SHUTDOWN, not Restart, power on by pressing the power button, login. Read & use: Kaspersky notification of detection, file or website detected by Richbuff. Run the Malwarebytes AdwCleaner *Scan* - not the Fix of: https://www.malwarebytes.com/adwcleaner - post back the Scan Report please? Any problems or issues, please post back? Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @uco73, Thank you for posting back! Was a reason/explanation given? Do you still have the *original* KIS subscription invoice/email/bank records? -> IF the answer is 'yes', raise a new incident, explain again the problem & show them the KIS information - ask them to help you. Post the Incident request number - prefixed with INC000000, that was closed please? Thank you🙏 Flood🐳+🐋

Hello @little vex, Welcome! Create a System Restore Point Export existing Kaspersky Free configuration. Uninstall Kaspersky Free. Update to the current version - https://www.kaspersky.com/downloads/free-antivirus - & recheck? Please post back the outcome? Thank you🙏 Flood🐳+🐋

Hello @Psiu47, Welcome back! To start -> *golden rule* before making *any* changes -> create a System Restore Point, reference: How to create a restore point in Windows. None, IF (you) wish, KIS can be upgraded/converted to *Kaspersky Standard* now -> the existing *auto-renewal* will continue when the converted KIS license expires; the upgraded/conversion [KIS to Kaspersky Standard] is free. Kaspersky Standard can be downloaded from: https://www.kaspersky.com/downloads#update-product - & read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. It's not possible to *automatically* upgrade/convert from KIS to Kaspersky Premium - we'll discuss this further down the list. Personal choice - transitioning from Kaspersky's old software (KAV/KIS/KTS/KSC) to Kaspersky's *new* range (Premium/Plus/Standard) has some things to be aware of; we always *start with a clean slate*, other members of the Community belong to the *install over the top* club. Kaspersky's *new* subscriptions: (Premium/Plus/Standard) - IF purchased from a Kaspersky website OR via (your) MyKaspersky account - do not get issued with *Activation codes* - instead the License key is sent directly to (your) MyKaspersky account -> the subscription *activates* as soon as the $ payment $ has been successfully processed; read Where to find the activation code for Kaspersky Standard, Plus, Premium. Once *installed* Premium/Plus/Standard *application* must be signed into with the same email address that's used to purchase the subscription so the *installed software* & the License key stored in (your) MyKaspersky account can synchronise. IF the Kaspersky Premium/Plus/Standard subscription is purchased from a physical store OR a 3rd-pty merchant, for example Amazon - an Activation code is emailed to the subscriber & that Activation code can be manually applied to the installed Premium/Plus/Standard software & OR into the MyKaspersky account. IF the change is KIS to Kaspersky Standard, it's covered in point 1; IF (you) wish to purchase the Kaspersky Premium subscription we recommend: (a) requesting Kaspersky Customer Service cancel the KIS *auto-renewal* - when the KIS subscription expires no more transactions will happen & the new subscription can be set-up; remember: *Premium/Plus/Standard subscriptions* activate on *purchase* IF purchased via a Kaspersky site, so do not purchase until the existing KIS subscription is on the last day. (b) Kaspersky Premium is the *product* & the *premium service*, read: Comparison of subscription plans & Premium Support Services. (c) How subscription works & If you purchased a subscription from Kaspersky website, Activate a subscription on your device(s). Always *Export* Kaspersky config - even if you don't use it - it's better to have a backup than to come to a step in a new install & go "OH crap - I didn't backup". Premium/Plus/Standard 21.6 has had 3 patches issued, many *known* 'bugs' have been addressed & 21.7 is being tested so presumably will be released sometime before the end-of-the-year. Any questions or issues @Psiu47, please post back? Thank you🙏 Flood🐳+🐋