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Flood and Flood's wife

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  1. Hello @Eraden, Welcome! See topic ASUS's program cannot load when KIS latest database update, raised by @Na Maew, & answered by @Mikhail Shakhov & @Danila T.. Thank you🙏 Flood🐳+🐋
  2. Hello @Sinalyte, Welcome! Reset Edge: Reset settings: edge://settings/reset. Read & follow all steps in document: Kaspersky notification of detection, file or website detected, by Moderator @richbuff Thank you🙏 Flood🐳+🐋
  3. Hi @andrew75, Thanks & thanks again for the KIS/KFA "hack trick", it's brilliant, worthy of a GOLD star🌟! Cheers, Thank you🙏 Flood🐳+🐋
  4. Hello @Safer, You're most welcome! We're delighted @andrew75 shared the excellent solution👏 Thank you @andrew75!!! Also, Kaspersky support replied, they said: Customer can use any trial license - we explained to them that only lasts 30 days😣! KSC Free from global page should work - we explained to them it doesn't😓! We also hope Kaspersky shows Greece a bit more love too; they had similar problem for Romania & eventually fixed it, it's possible, IF they ever get around to releasing MR6 Free, that they release that in Greece - time will tell🤔 Thank you🙏 Flood🐳+🐋
  5. Hello @Moacir, Welcome! Kaspersky Internet Security from Kaspersky's Global website, OR, let us know which region you're in so we can assist please? Also, follow: How to install Kaspersky Internet Security. Thank you🙏 Flood🐳+🐋
  6. Hello @SystemInfo Thank you for posting back! Without analysing your system, it's impossible to say, if you wish to, please log a case with Kaspersky Support, Support may need logs, traces & other data, they will guide you; on the support page select either Chat or Email, then select Application malfunction, Other template; include the screen images & or text Reports from Windows & (your) Kaspersky application and a detailed history. If you do log the issue with Support, please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  7. Hello @SystemInfo, Welcome back! Without analysing your system, it's impossible to say; in the first instance we'd suggest: Check Hardware and software requirements? Check whether any applications installed on your computer are incompatible with (KTS) Kaspersky Total Security? Uninstall KTS, saving License information *ONLY* Download & clean install KTS -> follow the recommended guidelines. Monitor the issue, if it persists, please log a case with Kaspersky Support, Support may need logs, traces & other data, they will guide you; on the support page select either Chat or Email, then select Application malfunction, Other template; include the screen images & or text Reports from Windows & (your) Kaspersky application and a detailed history. If you do log the issue with Support, please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  8. Hello @RodolfoClayton, Welcome! The discussion is if "using KSK, it's possible to see deleted WhatsApp messages & or, if not, could this be legally implemented?"; given Kaspersky Lab's mission, it's not even in the realm of possibility to suggest they'd use "fraud" anything. Thank you🙏 Flood🐳 +🐋
  9. Hello @Safer, You're most welcome! Thank you for letting us know, that's unexpected & disappointing😞. We've reached out to Support, they don't know; they are seeking an explanation from Russia HQ, as soon as it's available we'll update this topic. In the interim install KAV, KIS or KTS Trial, it will last 30 days, that's better than nothing🤔 Thank you🙏 Flood🐳+🐋
  10. Hello @flyg, You're most welcome! Thank you for the information & the images! We contacted Support, they apologised & advised the UK, Kaspersky Plus distribution rollout was suspended in March 2022 & is currently unavailable from their UK website; they've escalated the issue to Russia HQ experts to provide further information, as soon as it's available we will update this topic. Thank you🙏 Flood🐳+🐋
  11. Hello @flyg, Welcome! It may be difficult for the Community to assist as we have no access to your records, however, we can answer the generic questions, so let's start there: Kaspersky Plus does include Unlimited (Premium) VPN; it's documented in: Kaspersky Basic | Standard | Plus | Premium - Comparison of subscription plans; in Kaspersky's advertising & in Frequently asked questions (FAQ) Kaspersky: Basic, Standard, Plus, Premium, written by @Danila T. Regarding: "Activation codes between these pairs of apps will be compatible backwards and forwards.", this statement is correct, however, the response from Support requires further information... When Support said: "As of now the Kaspersky Plus and all the new license has been stopped.", did they say why? When the original software was installed & working correctly, was it a Kaspersky Security Cloud Personal subscription or a Kaspersky Security Cloud Family subscription? When the original software was installed & working correctly, had you purchased a separate Kaspersky VPN Premium subscription? Did Support provide an incident reference number? Post an image of the front/first screen of the Kaspersky application GUI please, please hide your email address before posting the image. Which REGION are you in please, we need to check if MR6 is available there? Please let us know? Thank you🙏 Flood🐳+🐋
  12. Hello @TomGould, Welcome! Kaspersky Security Cloud Free, from Kaspersky's Global website, is available. Thank you🙏 Flood🐳+🐋 Resource: Kaspersky Security Cloud library
  13. Hello @Safer, Welcome! We've escalated the fact Kaspersky Free was available for the Greece region & has been withdrawn, but, has not been replaced with any Kaspersky free software via Kaspersky Support, to Russia HQ experts, for review; when there's a response we'll update your topic. In the meantime Kaspersky Security Cloud Free, from Kaspersky's Global website, is available. Thank you🙏 Flood🐳+🐋
  14. Additional: IF you purchased the license originally thru the MyKaspersky website, (your) account details *should* be reflected in your MyKaspersky account🤔 IF you purchased the license thru another provider, Kaspersky support will still be able to advise you at least some information, if you've provided purchase date & bank payment details.... presumably this has been done?
  15. Hello @almosvoid, You're most welcome! Thank you for contacting us via PM. We've posted it to the Community as we do not do any comms via PM When we said the Community cannot assist resolving the issue we simply meant, to protect your privacy, *only* Kaspersky Support has authority to access your account; whether you've been a Community member for a day or for 50 years, that will never change >> to fix this problem, the only team that can help you is Kaspersky Support, not Kaspersky Community. IF we could fix this, we would >> if anyone in the Community could fix this, they would. The fact is, no-one can >> it's that simple. IF you've communicated with Kaspersky support at least 3 times, presumably they've provided an incident reference number? Also, we've never heard of "Riverland", we only know of: Nexway; 2Checkout; Digital River & Allsoft. Furthermore, we can can assure you, we're human, not a robot, nor algorithm based, the migraine we've had for the last 8 days is evidence of that. Thank you🙏 Flood🐳+🐋
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