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Flood and Flood's wife

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  1. Hello @TJS, Welcome! IF Zoom is being accessed via the browser it will not show in Intrusion Prevention, Manage Applications. Which browser please? What was the alert in the Kaspersky "alert box" - what did it say? Have (you) run the Join Meeting Test? IF 'yes', did it work? Look in Kaspersky Reports, are there any Zoom events that match the alert? IF (you) do install the Zoom client, read: About application access to the webcam and microphone - make sure Zoom, Application Rules, Rights, Webcam & Microphone are both Allow Also, we've tested Zoom in Google Chrome & with Zoom Desktop Client & Kaspersky Premium - with no Kaspersky alerts. Please post back? Thank you🙏 Flood🐳+🐋
  2. Hello @Penkz, Welcome! Has the browser cookies/history been cleared & the browser exited & restarted? Has another browser been tried? Has the computer been shutdown, powered OFF, then powered ON, logged in & retried? IF 'yes' to 1, 2 & 3 & the issue persists, & if (your) Kaspersky software is licensed, not Free or Trial, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown in the image; please include any screen images of the error, a detailed history & reproduce the issue & collect Har logs, refer: How to collect console and HAR logs, include them with the request; Support may request *other* logs, traces & other data; they will guide you: (Note - fill in (your) Kaspersky software - we've used Kaspersky Standard - as an example) Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  3. Hello @Lucy and Luke, Welcome! Nirsoft, RegistryChangesView Description: RegistryChangesView is a tool for Windows that allows you to take a snapshot of Windows Registry and later compare it with another Registry snapshots, with the current Registry or with Registry files stored in a shadow copy created by Windows. When comparing 2 Registry snapshots, you can see the exact changes made in the Registry between the 2 snapshots, and optionally export the Registry changes into a standard .reg file of RegEdit. Thank you🙏 Flood🐳+🐋
  4. Hello @ben987654, Welcome back! What is the error message? Has the browser cookies/history been cleared & the browser exited & restarted? Has another browser been tried? Has the computer been shutdown, powered OFF, then powered ON, logged in & retried? IF 'yes' to 2, 3 & 4 & the issue persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown in the image; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you: (Note - fill in (your) Kaspersky software - we've used Kaspersky Standard - as an example) We cannot replicate the problem. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  5. Hello @ralfyman, You're most welcome! Thank you for posting back & the information & thank you in advance for the image, we look forward to seeing it! As FYI - Informational is not specific to Self-defense, there's a Self-defense Event in the Informational list of events. We'd not recommend clearing both columns, (ioo) saving Events in the local Report has more advantages than disadvantages - this is of course entirely (your) choice. Thank you🙏 Flood🐳+🐋
  6. Hello @ralfyman, Welcome! It would be most helpful if you'd be kind enough to post a full-screen-screen-print of the "Do you feel protected?" window please so we can see what you see? IF (you've) checked Promotions - image 4., Notifications - images 5. & 6. & the Web-portal - images 1. 2. & 3. then it's very unlikely the 'Trial-spam' can be suppressed: Thank you🙏 Flood🐳+🐋
  7. Hello @LiamA, Welcome! Nexway is an e-commerce partner of Kaspersky's, read: How to identify the e-commerce partner from whom you purchased a solution. First - the email is genuine, do not worry, Application Version: 21.16.6.467 - is from Kaspersky's *new* software range, so perhaps (you) now have Kaspersky Standard, however did you originally have a subscription for Kaspersky Internet Security (KIS)? Look in (your) MyKaspersky account, Subscriptions tab: https://my.kaspersky.com/MyLicenses#/portal/pages/licenses -> IF there's a KIS subscription, it may still have *Renewal* turned ON - that needs to be turned OFF, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include the email & a *detailed history*. (IF you have previously purchased KIS) Support may request: Email you used to purchase KIS Date of purchase Note: there is a process for contacting Nexway, don't bother with it, (ioo) it's messy, Kaspersky Customer Service - should be able to assist. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  8. Hello @Avet42, Thank you for posting back, the information & apologies for the delay; we've been testing the issue, with iOS phones, not iPad, we don't believe that would change the outcome, at this stage we're unable to replicate the issue, so we have a few more questions please: Which age template has been configured for your son please? In the Apple Family Sharing, (for child) which options are enabled please? We're not concerned about: Ask to Buy & or Apple Cash. Also, have any KSK device use monitoring options been configured - IF 'yes' - may we have a full-screen-screen-print of the schedule please - please hide any personal information *before* sharing the image(s). Please post back? Thank you🙏 Flood🐳+🐋
  9. Hello @katratrabot, Welcome back! *Read before you create a new topic! by Danila T. * The Kaspersky Standard, Opera VPN issue was discussed in (your) other topic which (you've) not replied to: opera vpn not working Kaspersky Standard. KIS only has Kaspersky Free VPN, read: About versions of Kaspersky VPN Secure Connection - so perhaps (you) had a separate Kaspersky Premium VPN subscription at the same time as the KIS subscription OR maybe just the Kaspersky Free VPN? It's not possible to know from the information (you've) provided. Kaspersky's VPN *engine* across Free / Premium - is the same - the difference comes in the features available -> Free = VPN data is limited to 200mb/daily, 300mb if subscriber makes a one-time-connection to (their) MyKaspersky account; remote-virtual-servers selected automatically, no Supported streaming services & what's available in the Unlimited list below is *not* available in the Free version. Unlimited: Unlimited daily amount of secure traffic on each device (except when traffic is limited by your Internet service provider). Subscriber can select a location of VPN server. Subscriber can establish a secure connection through the fastest server. Subscriber can configure the Kill Switch feature to cut your Internet connection entirely if your VPN connection drops, ensuring your data is never exposed to unprotected internet access. Subscriber can configure enabling a VPN connection for selected applications only (split tunneling). Subscriber can use the Double VPN feature to change your IP address twice, which provides an extra layer of encryption. Subscriber can configure a custom DNS over HTTPS server to benefit from features of your DNS provider. The Unlimited version of Kaspersky VPN Secure Connection must be connected to My Kaspersky With a Kaspersky Premium & Kaspersky Unlimited VPN, we do a *lot* of YouTube recording, editing & communicating on platforms related to content, with no speed / performance issues - if there were we could not do our work -> *however* you need to compare apples with apples - our network, hardware, software, other applications, environment etc., & yours - are they the same? Bet they aren't! We *always* recommend *testing* any Kaspersky software before investing - see if Kaspersky Plus OR Kaspersky Premium Trial are available is your location & try before you buy! More reading: How your subscription works What is the purpose of Kaspersky VPN Secure Connection About VPN limitations Any issues or concerns please post back? Thank you🙏 Flood🐳+🐋
  10. Hello @xpgx1, Welcome! We're pleased the solution worked, thank you for taking the time to update the Community! There's actually two fixes, the one you used OR: KIS is from Kaspersky's *old* software range, IF the issue repeats OR if (you) wish to do so now, (you) can upgrade to Kaspersky Standard, from Kaspersky's *new* software range, the upgrade is free, please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. ; Kaspersky Standard can be downloaded from here: https://www.kaspersky.com/downloads#update-product. Any issues or concerns, please post back? Thank you🙏 Flood🐳+🐋
  11. Hello @lightof7ustice, There's something very odd about it - for the last 20 minutes - the block stopped working & now it's working again Please do as @harlan4096 guides you, if you do need to escalate, follow on below: Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select Chat or Email, then fill in the template as shown: Thank you🙏 Flood🐳+🐋
  12. Hi @harlan4096 & @lightof7ustice, Confirming! But it was very stubborn, it took many tries, we also exited the browser & tried again & then it worked: Thank you🙏 Flood🐳+🐋
  13. Hello @MRnutty200, Thank you for posting back. We know, we're paying attention to both of your topics & just to be very clear - Moderator @harlan4096 requested (you) send the information in a private message - that's very different to posting potentially malicious files to the Community portal. IF - in the future, (you) have a similar Virus and Ransomware related topic, raise it in: Virus and Ransomware related questions BUT, if the problem is related to the *Kaspersky application* and its functioning other than a Virus or Ransomware issue, raise it in the section that's specific to (your) software which, at the moment is Kaspersky Free. & always use the guide provided by Danila T. It's very helpful. Thank you🙏 Flood🐳+🐋
  14. Hello @likeastar20, Welcome back! 1. & 2. KSN is a reputation based checker, please read: Participating in Kaspersky Security Network, Checking application reputation & the KASPERSKY SECURITY NETWORK (KSN) STATEMENT -> Thank you🙏 Flood🐳+🐋
  15. Hello @MRnutty200, Welcome back! *Also* We're not 'a mod'. *Also* your original topic has been replied to; please read it: does anyone know where i can scan big files\installers? Kaspersky scan doesn't do the job ! Thank you🙏 Flood🐳+🐋
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