Flood and Flood's wife

Hello @Leonideez, Welcome! The Version 8.6, Linking accounts, documentation (you) posted, is dated: Article ID: 86338, Last review: Apr 5, 2018. The *current* Version 10.3 - Website details, documentation, Article ID: 154780, Last review: Jan 16, 2023, no longer reflects the Linking accounts feature. We contacted Kaspersky Customer Support, they have no idea where or why Linked accounts has disappeared too, they've sent an escalation to the KPM HQ experts -> we'll update this topic as soon as they provide any feedback. Thank you🙏 Flood🐳+🐋

Hello @Xeno, Exactly as we said above: Kaspersky Virus Lab experts are contactable via Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select either Chat or Email, then fill in the template with (your) OS & Kaspersky software, Malware, Other; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Xeno, You're most welcome! It's your choice @Xeno, Making multiple topics in the Kaspersky Community is not an effective way of managing the issue (for you) as it's not addressing the concern (you've) had for weeks, apparently🤔 To "communicate" with the Kaspersky Virus Lab experts, it's necessary to go via the correct channels, there's no other way. Thank you🙏 Flood🐳+🐋

Hello @GregGL, Welcome! Windows 10 full version & build, refer: How to find the operating system version & build? Was KSK (being) installed under the child or parent profile? Is there any other Kaspersky software installed on the computer? Is there any other AV (not Kaspersky) software, installed on the computer? Has a proxy server been configured? Please follow these steps, before re-attempting another install: A. Shutdown the computer, using SHUTDOWN, not Restart, power on by pressing the power button, login. B. Type cmd in Windows Search - when the CMD app appears - select Run as administrator and press Enter to access the Windows command prompt console. C. In the Command Prompt window, type and submit the following five commands *one at a time* = type the cmd, press enter -> allow the previous command to finish before entering the next command: netsh winsock reset netsh int ip reset ipconfig /release ipconfig /renew ipconfig /flushdns D. Shutdown the computer, using SHUTDOWN, not Restart, power on by pressing the power button, login. E. Download a new KSK installer: https://support.kaspersky.com/dl_safekids F. Install KSK, please read *all* of the Install and uninstall the application documentation. G. IF DNS Sever isn't responding issue persists & IF KSK is Premium, not Free or Trial, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Xeno. Welcome back! Kaspersky Virus Lab experts are contactable via Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select either Chat or Email, then fill in the template with (your) OS & Kaspersky software, Malware, Other; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @celsurf, Welcome back! Read before you create a new topic! by Danila T. In the main OS, when the app install starts, (you) will be prompted by screens, that will guide you, not all are shown here, there's too many, however, the following are *critical*, if permission is *not* granted (you) will not be able to install the Kaspersky app: In the Install the app documentation it says: "Open the app and view the list of permissions that Kaspersky app needs. If you agree to grant the app these permissions, go to device's Settings, find Kaspersky app and allow the app access to manage all files. If you refuse to grant the app required permissions, uninstall the app." We're not sure what's meant by KMS forum, IF (you're) using the new Kaspersky software, in Google Play Store, the Kaspersky app is called: Kaspersky Antivirus & VPN, when it's installed - it reflects the subscription the user has - in our case, Kaspersky Plus; (you've) raised the topic in Kaspersky Total Security - so - we're *assuming* you have a KTS subscription, that being the case, the software that is installed for Android is still Kaspersky Antivirus & VPN & (your) app, once installed, may be called: Kaspersky Standard OR Kaspersky Internet Security - it depends on (your) subscription: After the install is done (you) may see a screen with many alerts, indicating more permissions that should be granted for the app to work - we have not screen printed them, there's too many, this is just to alert (you) to additional requirements: Add Kaspersky to battery saving exclusions, should be enabled & Turn on Safe browsing has *two* features that require configuring: Thank you🙏 Flood🐳+🐋 Resource: Full library: About Kaspersky app for Android

@nexon, It's got *nothing* to do with *getting used to anything* or *now a change has come*, i.e., the *new* release - the issue existed in the original release: Things get *fixed* when the source of the problem is provided to the developers - which is what this topic is about - it's not about how much you love Kaspersky software OR how much you will love Kaspersky software - when things get fixed. End of discussion please @nexon - unless (you) get the News envelope notification, on the TASKBAR! Thank you🙏 Flood🐳+🐋

Hello @oliver2000, You're most welcome! Thank you for posting back! It's a discussion (you) need to have with Kaspersky's Virus Lab experts, as we previously advised, they're available to analyze & verify False positives, please follow *all* of this guide: Kaspersky application blocks my website or application. What should I do? Thank you🙏 Flood🐳+🐋

Hello @stuartpal, You're most welcome! Thank you for posting back! It sounds as if the support experience was less than satisfactory, that's most unfortunate. We're not sure why as you've not provided details, nor do we understand the Amazon reference🤔, perhaps you'd be kind enough to share the Incident reference number - it's prefixed with INC0000, please? Thank you🙏 Flood🐳+🐋

Hi @nexon, Good! Thanks for sharing. It's not about you @nexon🙄 -> it's about *OTHER* Community members who HATE the News envelope notification, on the TASKBAR! Thank you🙏 Flood🐳+🐋

Hello @Sid Cannon, Welcome back! Can (you/your) Dad still sign into his mobile - IF 'yes', are Where Is My Device OR any of the Anti-theft features enabled? IF 'yes', disable those features. Sign into (your) MyKaspersky account, then follow: How to revoke the subscription from a device. Uninstall Kaspersky app, from the phone. ***IF it's not possible to sign into the phone, do step 2.*** Don't forget to back-up his phone so everything can be transferred easily to the new phone. Any problems or questions, please post back? Thank you🙏 Flood🐳+🐋

Hello @Alexandru Lata Welcome! What changed on the 27th of April? Which OS version & build is installed on the child's computer, refer: How to find the OS version & build? Which OS version & build is installed on (your) computer, refer: How to find the OS version & build? Are both computers showing the most recent MS patches have been Successfully applied? Which KSK version is installed on the child's computer -> on the Windows Taskbar or hidden icons, right click the KSK icon, select About? Which KSK version is installed on (your) computer -> on the Windows Taskbar or hidden icons, right click the KSK icon, select About? Is there *ANY* AV software installed, on both computers? IF 'yes', please provide name & version? BEFORE (you) start - make sure *ALL* other processes, applications, browsers etc are NOT active -> then do the following: on the child's computer ->uninstall KSK, follow carefully -> Uninstall Kaspersky Safe Kids -> after step 8 in the documented Uninstall process, after the computer has rebooted, manually shutdown the computer *again* using SHUTDOWN, not Restart, power on by pressing the power button, login. Download a new KSK exe: https://support.kaspersky.com/dl_safekids Install KSK, follow carefully: Install Kaspersky Safe Kids. At the completion of the install, check the Set-up Kaspersky Safe Kids carefully? Monitor the "no data in KSK reports" issue, IF the issue persists, follow the Uninstall & Install steps for your computer, again monitor the outcome; if the issue persists & IF KSK is Premium, not Free OR Trial, log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @stuartpal, Welcome! Our area of expertise is Windows, Mainframes & Server farms, not macOS, so we give this advice with caution, meaning we don't *actually* know, however, based on our experience we'd say no, Kaspersky software is designed to protect the OS thru the duration of the system start -> having said that, it'd be good to hear an answer from either @Danila T. & or @Igor Kurzin, to the specific question: 1. "Can I turn it off and start it manually after the MacBook starts?" On the question of whether OR not this is or is not an Apple issue, as @Danila T. has stated above - @Luca91, @Rockthehousein, @lth651, @Simatic, @JohnWick & @stuartpal - have *all* of you FORMALLY logged the issue with Apple & with Kaspersky? IF 'no', we strongly recommend *all* of you to do so! Why? -> 6 complaints about the same issue they may / possibly look at it... & (you'll) each be able to report back the response/s from their technical experts, you've got nothing to lose (ioo). Here's the process: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error, & a detailed history. Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @SRAnderson, Thank you for posting back! A. Post back the https://opentip.kaspersky.com/ URL analysis of nuke.build please? B. Go to Kaspersky Reports, find any Nuke *BLOCKED* events OR events related to the *command* (you) run, post back a FULL screen screen-print of the events -> the Reports window columns can be filtered to remove private - unnecessary information - before posting refer image below & Reports window: Thank you🙏 Flood🐳+🐋

Hello @oliver2000, Welcome! It helps if the *actual* error is shared... Kaspersky is not the only security provider who has an issue with the files: 👉Only Kaspersky's Virus Lab experts can analyze & verify False positives, please follow *all* of this guide: Kaspersky application blocks my website or application. What should I do? Thank you🙏 Flood🐳+🐋