Flood and Flood's wife

Hello @Mexican Rose, Welcome back! We agree, using the virtual keyboard *all* the time would drive us batty. Please share the actual error details, what exactly happens when (you're) blocked? Does the issue(s) happen in every browser: Chrome, Edge, FireFox? So we don't waste (your) time asking (you) to do stuff Kaspersky already asked (you) to do, share with us what they asked of (you) please? Are there errors in Kaspersky Reports OR do alerts show in the Kaspersky Plus main window OR in the Windows Notification centre? Please post back? Thank you🙏 Flood🐳+🐋

Hello @EdHJr, In topic US Government Ban on private use of Kaspersky anti-virus, @Danila T. has posted two replies advising about the transition to UltraAV, however on UltraAV's site - the current status is still No action required at this time *So, we're all waiting with baited breath* Thank you🙏 Flood🐳+🐋

Hello @Pavle, Also -> advice from Kaspersky HQ experts: "Due to US Government Ban on private use of Kaspersky anti-virus - Google blocked access to our developer console. We couldn't update our apps on Google Play Store right now." -> the ban has impacted Kaspersky software distributed in Google Play Store *globally* The software is now available from Galaxy Store, Huawei AppGallery, Xiaomi GetApps, OR direct download the .APK -> https://www.kaspersky.rs/mobile-security The activation code should not be entered - when the software is downloaded - from the application (you) should sign into (your) MyKaspersky account, with the same email address that (you) used to purchase the subscription - so the application on the Android & (your) MyKaspersky account can synchronise. Thank you🙏 Flood🐳+🐋

Hello @Spiros Welcome! Please read: "Activation code is invalid for this region" error Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts , they have access to (your) subscription & private information, for privacy reasons, the Kaspersky Community doesn't -> on the support page, select either Chat or Email, then fill in the template as shown; please include a *detailed history*. Note - to fill in the template please select (your) software: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @ateş, Also, for (your) own security - if using Kaspersky Password Manager (KPM) on any computer a password must be used *but* KPM gives users options, for example - Windows Hello can be used, however IF the computer is powered OFF / rebooted when it's powered ON again the KPM Master password must be used *once* & then Windows Hello can be used again - also (you) can select how often the KPM vault Autolocks - by default Autolock turns on automatically after 24 hours of inactivity. Please post back if you need any assistance or have further questions Thank you🙏 Flood🐳+🐋

Hello @Jweller, Welcome back! @Danila T. replied to @nickle when they raised concerns about an email they received in the topic: US Government Ban on private use of Kaspersky anti-virus - checking the UltraAV site - it still says: No action required at this time, however, you may wish to log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @Zstacey, Welcome! Please log a request with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts -> on the support page, select either Chat or Email, then fill in the template as shown; **IF (your) software is not Kaspersky Premium select whichever software (you) have** & please include a *detailed history*. Resource: Cancellations and Refunds Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @AzryLaisong, Welcome! Please contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts - they have access to (your) private information, Kaspersky Community/Forum members do not, on the support page select either Chat or Email, then fill in the template as shown; please include a *detailed history* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello @AlexH, You're most welcome! That's brilliant, well done! Thanks for sharing the good news with the Community. Flood🐳+🐋

Hello @5645 You're most welcome! Thank you for the information & images! Opera GX cannot be used. Settings is an *Application* -> in (your) MyKaspersky account, go to KSK, App monitoring, the third option: Specific settings for applications regardless of their category. Use the list below to edit the settings for each application (not available for iOS), *Search the list of applications for Settings* When (you) find Settings, tell us how is Settings configured: Allowed, Forbidden or Restricted? Incompatible applications, the check is done during KSK install, if it did not prompt (you) then there probably were none - however, based on the information (you've) provided below, KSK appears not to have been installed correctly, please read on. No, it's not normal, it appears as if KSK has not been installed correctly - may we please have the screen-print we requested -> in the Windows computer - go to Settings, Accounts, Family & other users -> please post a full-screen-screen-print of the Windows account -> for (your) son - please hide his user name & (your) user-name & any personal information before posting. Thank you🙏 Flood🐳+🐋

Hello @Vann, Thank you for posting back & the question! Kaspersky Pure is Kaspersky's *old* software, and so is KTS, both have been replaced by Kaspersky Plus, there's no guarantee that the issue will be fixed *but* many similar issues have been fixed by upgrading to Kaspersky Plus, the other option is to contact Kaspersky Customer Service & in the first instance - they will tell you to upgrade to Kaspersky Plus. Thank you🙏 Flood🐳+🐋

Hello @Vann, Thank you for posting back! Download Kaspersky Plus from: https://www.kaspersky.com/downloads#update-product, make sure (you) have the Kaspersky Pure Activation code before making the change. When Kaspersky Plus is installed, sign into the Kaspersky Plus application with the same email address that (you) use to sign into (your) MyKaspersky account - so the Plus application & the MyKaspersky account synchronise. Read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Thank you🙏 Flood🐳+🐋

Hello @Manjeet, Welcome! Does " but payment is not update" - mean the payment is not reflected in your bank account? In https://shop.kaspersky.co.in/ - did it show UPI as a valid payment method? Please read & follow: What to do in case of payment issues when buying a license or subscription? Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page - select Email, then fill in the template as shown, please include any screen images of the transaction & a *detailed history*. Thank you🙏 Flood🐳+🐋

Hello @Minmin, Welcome! The processing engines are the same, Kaspersky Premium has more features, please read: About Kaspersky solutions & Comparison of subscription plans. Thank you🙏 Flood🐳+🐋

Hello @echotango, Thank you for posting back & the question! It's unlikely but anything is possible, however we're more concerned with why (you) appear not to be following the guidance provided, for example, in the last reply, to say, "Um it worked" when the goal was to install Free not Trial - is "no that did not work - it's still Trial!". *was # 1. from our previous reply done* -> in (your) MyKaspersky account - Devices tab, do *any* of the devices - computer(s) OR phones - show *connected* - IF 'yes' -> select DISCONNECT. ? Please do the following: Create a system restore point. Download Kavremover. Run the computer in Safe Mode, read: How to start a Windows PC in Safe Mode Read & follow carefully: How to remove a Kaspersky application using the kavremover tool - IF Kavremover finds more than *one* Kaspersky software - the removal has to be *repeated* including the *reboot*. Remove *all* found Kaspersky applications, excluding Password manager, Kaspersky Safe Kids & Kaspersky VPN. When the computer has *no* Kaspersky software installed, go to & download Kaspersky Free from Kaspersky Global -> https://www.kaspersky.com/downloads/free-antivirus *only*, do not go to Kaspersky Canada. Install Kaspersky Free. Sign into Kaspersky Free. Share the result with the Community please? Thank you🙏 Flood🐳+🐋