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Flood and Flood's wife

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  1. Hello @Parent1, Welcome! Is this on (your) son's android phone, with KSK configured for the child profile? Does your son have his own Google Chrome account? Is (your) MyKaspersky Google email address the same as the email address you use to log into MyKaspersky & configure KSK? Has 2FA been configured for the Google email address that your son used to by-pass the login? Please post back? Thank you🙏 Flood🐳+🐋
  2. Hello @ENIAC 2, Welcome back! The MR8 / MR9 rollout dates that Danila T. provided last time have not changed. The Brave advice that we provided last time has not changed & (ioo) is unlikely to; people have been asking for years for it to be supported, it's never happened. There's a hack available, but, if it's used the Kaspersky Password Manager extension will not work as the hack will impact KPM, it's not possible to have both, additionally -> hacking any of the software may invalidate (your) Kaspersky support contact, should you require technical support. Thank you🙏 Flood🐳+🐋
  3. Hello @Kasperov, Thank you for posting back! So sorry for the delay responding, been a bit busy dealing with our annoying little community bot-stalker😒 Correct. The first 2 are not technically links, if you expand them you'll see the difference. Correct. Correct. You do, that's MR3. v21.3. Correct, 2021 MR7, 8, 9 is Kaspersky's new generation software. Correct. Correct. Kaspersky has decided this is "not a critical issue", as we shared in their quoted response 02/02/23, 12PM. Correct again, the issue was reported under 21.3; they stuffed around for months under 21.3 & claimed it was fixed, under 21.3; they told us it was fixed under 21.3, they made us test their fix under 21.3; it wasn't fixed; in the end it appeared it was obviously all too hard as they sent the following email: Quote: "The issue persists only in one browser and is related to the URL-advisor feature, which is the part of Web Antivirus component. This is not a critical issue. 2021 MR9 was released recently (technical release). So, most of the customers will be upgraded to 2021 MR7, 8, 9 versions by TFU (Total force upgrade) The rest can use 2021 MR3 - but this bug will not be fixed in the 2021 MR3 version." End-quote **** As we said: The *issue* was only ever reported for one browser, that browser being Edge, we don't know what they worked on for the many months that it took - it doesn't surprise us they thought it was fixed using chrome/edge, 'cause that was never broken😂 When they can't fix something, they frequently put it in the "not a critical issue." basket (ioo). As they've said above: "MR9, technical release has the fix & the commercial release (TFU) will have the fix; the majority of Kaspersky subscribers with 2021 MR7, 8, 9 will get the fix via a total- force-upgrade", that means, the update will be force updated whether the subscriber wants it or not at that point in time. When they say: "The rest can use 2021 MR3 - but this bug will not be fixed in the 2021 MR3 version."; "the rest" means all Kaspersky subscribers using v21.3 - the version you are using @Kasperov; as v21.3 will remain in circulation for another 12 months - at least (according to @Igor Kurzin), (ioo) it's a bit rude of Kaspersky to decide that 21.3 subscribers can "go fish". Thank you🙏 Flood🐳+🐋
  4. Hello @Kinnannawaz, You're most welcome! Thank you for posting back! The Kaspersky Community has no intention of making recommendations for your machine; we do not know what kind of environment you operate in & we are not your mother, we kindda think you might be capable of doing your own research & making your own decisions; you claim you need & want HELP from Kaspersky support; we've provided clear guidelines for you to follow; we suggest you stop messing around -> purchase a subscription so Kaspersky support https://support.kaspersky.com/b2c#contacts - can help you. Thank you🙏 Flood🐳+🐋
  5. Hello @Kinnannawaz, You're most welcome! Thank you for posting back! The Kaspersky Community cannot "search your subscription database with my name/email in 2020 *kinnannawaz*"; the Kaspersky Community does not have access to your private information; if you need HELP, purchase a subscription so Kaspersky support https://support.kaspersky.com/b2c#contacts - can help you. Thank you🙏 Flood🐳+🐋
  6. Hello @Pencraft, You're most welcome! Thank you for posting back! You don't say how old your daughter is or which type of device & both apps are Google proprietary apps - so off-topic for Kaspersky Community, but, perhaps reach out to Google Community, Family Link Community; Google Support & or YouTube Support, there's Restricted Mode setting & we've just done a quick google search, using your initial query as the baseline, there's quite a few articles to review. Thank you🙏 Flood🐳+🐋
  7. Re: "There is an alert which says FIREWALL settings are not available", that alert refers to: Notify of vulnerabilities in Wi-Fi networks & Block and warn about insecure transmission of passwords over the Internet - because Show devices that are connected to my networks has been checked/enabled - the 2 options above are unavailable; this does not mean Firewall settings are not available - see our second gif
  8. @sina, Additional: The first image you've posted: Firewall Settings window, is the correct window to be in to go to & configure Packet rules - because (your) GUI is dark, we cannot see the side-scroll-bar, but, if you look at (our) first gif, can you scroll in the Firewall Settings window down to the Packet rules option? Re: "There is an alert which says FIREWALL settings are not available", that alert refers to: Notify of vulnerabilities in Wi-Fi networks & Block and warn about insecure transmission of passwords over the Internet - because Show devices that are connected to my networks has been checked/enabled - the 2 options above are unavailable; this does not mean Firewall settings are not available - see our second gif. Thank you🙏 Flood🐳+🐋 Edit, adding 2nd gif
  9. Hello @Pencraft, Welcome! Chrome app & Youtube app *history* are not managed via KSK. Do you use Google Family Link? Thank you🙏 Flood🐳+🐋 Additional resource: Get to know Family Link
  10. @Mohamed Ahmed, You're most welcome! Thank you for posting back! 💥IN (your) FIRST post, you say: "I'm a new user to my Kaspersky Free, blah, blah" & then "I tried to use Kaspersky Security Cloud Free But the Same Problem" & the image shows Kaspersky Security Cloud - so, go to Windows - Control Panel\All Control Panel Items\Programs and Features - in the Search field type Kaspersky - post a full screen screenprint? Where was Kaspersky Free downloaded from - which site - post the URL? Where was Kaspersky Security Cloud Free downloaded from - which site - post the URL? When you've tried a different email address, is the error different? So, in your MyKaspersky account, registered under the gmail address you've shown in the image in your first post, there's no Kaspersky software in https://my.kaspersky.com/MyLicenses#/portal/pages/licenses - post a full screen screen-print of the window, hide private information, like your email address. Re "I know but i called them from different product", what does that mean - provide all the information @Mohamed Ahmedso we don't have to ask 50 questions? Why did Kaspersky support tell you to reach out to the Kaspersky Community (the email you've posted from them above - from 9 hours ago, is incomplete)? Did Kaspersky support *actually* say they were analyzing the GSI? Re Reset Internet options. In the Windows Search field, type Internet options - select the Internet options app, go to the Advanced tab and select Reset, tick/check 🔳Delete personal settings, select Reset, shutdown the computer using Shutdown, not Restart. Do not turn the computer on again atm. While the computer is OFF, turn OFF the ROUTER/MODEM, disconnect the network cable from the ROUTER/MODEM to the computer. WAIT *at least 5 minutes* While the computer is OFF - disconnect the POWER cable. WAIT *at least 5 minutes* Reconnect the power cable, turn the computer ON by pressing the power button. Login to the computer. Reconnect the ROUTER/MODEM cable to the computer & then turn the ROUTER/MODEM on. Make sure the Kaspersky app is active. On the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About - post back a full screen screen-print? Check if the Kaspersky app can be synchronised with (your) MyKaspersky account? Please post back? Thank you🙏 Flood🐳+🐋
  11. Hello @sina, You're most welcome! Thank you for updating the Community! No-one thinks you're stupid! Far from it. 💥Please edit / hide your email address, on all images - for your own privacy & security💥 In the Firewall Settings window (FIRST image you've posted), is it possible to scroll down past the last option: Application Rules? On the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About, tell us the version & patch(x), x = letter, please? Please post back? Thank you🙏 Flood🐳+🐋
  12. Hello @Rotten, Thank you for posting back! LOL! Yup, gotta keep you on your toes! Interesting, thank you! So, as already mentioned, Brave is not supported; please test Edge - it's important! We tried to get Russia to test but FB is banned in Russia, so it's just you, me & Mrs F (unless we palm you off to support, which we're trying to avoid, for your sake). The URL is apps.facebook.com, is that what you typed? We don't type anything if we can copy & paste - less chance of mistakes - see gif 1 for correct URL Gif 2 shows apps.facebook - typed in, which worked for us, but it's not a correct URL, so hopefully, that's not what you've configured in any of your modifications? No, thanks. The config file is a backup of (your) Kaspersky app before we made these changes; if things went pear-shaped it'd be easy to restore to original config & import that file. It's a good habit to have / use when you're working with your Kaspersky software. Please post back? Thank you🙏 Flood🐳+🐋
  13. Hello @Mohamed Ahmed, Wow, that's not very polite! Have you tried a different email address? *Before* installing this Kaspersky Free & Kaspersky Security Cloud Free has there ever been any other Kaspersky software installed on (1) the computer before & (2) in the specific MyKaspersky account you're trying to synchronise with at the moment? Which incident reference number did support give you - it begins with INC0000? *Before installing this Kaspersky Free & Kaspersky Security Cloud Free - did you check your computer for any software conflicts? Did support tell you there is no technical support for users of Kaspersky's Free, Beta or Trial software? IF you attempt to sign into (your) MyKaspersky account, from a supported browser: Firefox, Chrome, or Edge. are you able to successfully sign in, using the same email address that you've shown in the first image you posted when you created the topic? For your own privacy & security, it's unwise to post private information on a public forum. FYI: The Community is composed of users of the Kaspersky software - just like you, all of whom volunteer their time freely, to help other members of the Community - just like you. There is a small team of Kaspersky employees, all of whom are clearly identifiable, bc, their profile shows "Kaspersky Lab employee". For the most part, and according to our observations, volunteers are dedicated to providing technical analysis to address technical issues. Thank you🙏 Flood🐳+🐋
  14. Hello @Kinnannawaz, The Kaspersky Community cannot "forward (your) case to higher above"; the Kaspersky Community does not have access to your private information; if you have a valid software subscription, contact support: select either Chat or Email, then fill in Malware, I suspect my device is infected template (see the image below - as a guide) please include any screen images of the error & a detailed history; also include the activation code/license number & the email address you used when you purchased the software; Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  15. Hello @PapichuloBW Welcome! *💥For your own privacy & security - please do not share private information, for example - personal email address, software activation code, etc., in a public forum* Please read: Regional restrictions. Please read: How your subscription works. My Kaspersky features may be limited depending on the region (you) specify when creating your account: the issue cannot be fixed by the Kaspersky Community. Only Kaspersky Support can fix the problem; they have access to your private information. The rollout of the new Kaspersky software continues across the globe, it's a progressive, staggered distribution, not yet complete for all regions, if the software is not available in your region, or on Kaspersky's Global website site, there may be errors - Kaspersky support will try to assist you; if Kaspersky support are unable to assist & (your) purchase meets Kaspersky's refund guarantee policy, Kaspersky Support will assist by processing a refund if they can; again, it's not something the Kaspersky Community can help with. On the support page: select either Chat or Email, then fill in Order & Payment issues, Delivery issue template (see the image below - as a guide) please include any screen images of the error & a detailed history; also include the software activation code/license number & the email address you used when you purchased the software; Support may request logs, traces & other data; they will guide you. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
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