SmartBadger Posted November 28, 2018 I'm having a rather odd problem with Kaspersky Total Security: For the last 3 or 4 months, every week or so, Kaspersky insists that it has to restart to finish updates - but, when I restart, Kaspersky does not boot at all. If I start Kaspersky manually, after rebooting, it still says it has to restart to finish updating. Re-installing Kaspersky is the only fix I have found - but a week or so later, it will happen again. I have Total Security on 3 PCs on the same network, OS (Windows 7), and similar software and usage, but only one of them does this. Does anyone have any ideas? I'm totally at a loss as to what may be causing the issue. Share this post Link to post
richbuff Posted November 28, 2018 Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Share this post Link to post
SmartBadger Posted November 28, 2018 1 hour ago, richbuff said: Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Kaspersky Total Security 19.0.0.1088(b) Share this post Link to post
The Shield Posted November 28, 2018 5 hours ago, SmartBadger said: Kaspersky Total Security 19.0.0.1088(b) Please upload in this post your GSI report. Share this post Link to post
SmartBadger Posted November 28, 2018 5 hours ago, The Shield said: Please upload in this post your GSI report. attached GetSystemInfo_RAVEN_Malgor_2018_11_28_14_37_53.zip Share this post Link to post
The Shield Posted November 28, 2018 (edited) 4 minutes ago, SmartBadger said: attached Please read the points 5-6 for post your GSI report. https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ Edited November 28, 2018 by The Shield Correct link Share this post Link to post
SmartBadger Posted November 28, 2018 1 hour ago, The Shield said: Please read the points 5-6 for post your GSI report. https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ Is this what you need? https://www.getsysteminfo.com/report/46221ef020448f30b3a8a105478a2aab Share this post Link to post
richbuff Posted November 28, 2018 You have flood of errors in your event viewer. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Share this post Link to post
