Search the Community

Постоянно идет перезапуск,даже в простое,если его отключить и снова запустить,то тогда все нормально.Также сегодня после отключения света,при этом происходит звук подключения нового устройства.Прилагаю скриншот

I have registered a My Kaspersky account. During my usage, I have purchased and activated license keys for Kaspersky Standard, Plus, Office Small, etc. Over a long period, I have added all these license keys to my My Kaspersky account, and now the total has reached 100 keys. When I tried to add another key, I received a notification saying: "The activation limit for installed applications has been exceeded." I carefully checked, and the key I purchased is legitimate, but I still can't add it to my Kaspersky account. I contacted the reseller, and they informed me that each Kaspersky account can only store 100 keys. I was truly surprised—I don't understand why Kaspersky would impose such a restriction. I then tried to find a way to delete expired keys from my account so that I could add new ones for easier activation management, but I couldn't find any option to remove them from my account. Ironically, I still can’t find such a function anywhere in the My Kaspersky interface. In the end, I had to create a new Kaspersky account just to be able to add the new key I purchased once my current account reached the 100-key limit. How ridiculous is that? 😅

Muy buenas con todos, tengo una consulta y también no se si será normal, me instale el Kaspersky plus puesto que al parecer ya no hay licencias para el Kaspersky internet security, por lo que migre a Kaspersky plus, sin embargo me trajo un problema, y es que al entrar al buscador de Google en las diferentes direcciones web que me muestra el buscador aparece dos iconos de escudo de Kaspersky plus, al principio solo aparece uno pero a medida que me desplazo por los resultados van apareciendo dos y hasta tres, al principio pensé que era un bug de mi pc o del navegador lo reinicie y nada (también desinstale el Edge), pero sigue sucediendo, con el Kaspersky internet security aparecía este icono pero solo uno solo (y nunca tuve este problema, por lo que el problema apareció con el Kaspersky plus), y claro que este icono es del kaspersky security network eso lo se por que siempre lo tengo activado pero yo pienso que solo debería aparecer un solo icono como lo que pasaba en el Kaspersky internet security me gustaría saber por que es esto y si es posible arreglarlo por que personalmente me molesta por que pareciera que fuera un bug y no se ve b bien estéticamente en mi navegador porque hace que haya mucho espacios en blanco. Yo usos windows 10 y siempre fui usuario de Kaspersky internet security y nunca me trajo este tipo de problemas. ADJUNTO UNA IMAGEN PARA QUE VEAN A LO QUE ME REFIERO. ESTARIA MUY AGRADECIDO SI ME DIERAN UNA SOLUCION.

У меня настроено резервное копирование на внешний диск. Около 40 Гб В первый раз, что понятно, это заняло около 2 часов. Но следующие копии, настроенные по расписанию, занимает столько же времени. Вопрос почему так. Разве при копировании не должны просто перезаписываться только изменённые файлы? Я ничего не скачивал, но ощущение будто бы копирование каждый раз начинается по новой.

Многие годы пользовался Kaspersky Internet Security, но в этом году меня вынудили обновляться на Kaspersky Plus - мол, других вариантов нет, KIS больше не будет. ОК, купил лицензию, поставил и? И выяснилось, что анти-спама в составе Kaspersky Plus тупо нет. А я давно к нему привык: по независящим от меня причинам я пользуюсь корпоративным почтовым сервером, который спам фильтрует, мягко говоря, "не до конца". И вот как раз антиспам в составе Kaspersky Internet Security прекрасно чистил мой входящий почтовый трафик (MS Outlook) от спам-писем - ошибок было немного, а перекладывал в папку спам он практически все, что нужно. И тут на тебе - я теперь имею несчастную необходимость руками разгребать посыпавшийся почтовый спам - порядка 20 писем в сутки. Какие есть возможности для того, чтобы все "вернуть как было"?

Where is the setting that allows me to change the language to English? Thanks!

For some time now, I've noticed that my computer was slower than normal, both when turning on and when performing tasks that I had previously performed without any problems. This week I received an email with a threat stating that my computer was being monitored and that everything I did, including my data, was in the hands of "hackers", so I immediately worried about formatting it to somehow inhibit this and also improve the performance of my computer. But it was still slow and that's not normal for him, I have a Ryzen 5 8600g, 16 GB of RAM, and an A620M Pro RS WiFi motherboard. I hired Kaspersk antivirus and activated it, and I noticed that every time I turn it on, it informs me that these two executables do not have a valid certificate and that they cannot confirm their reliability. Do I still have the virus installed on my machine, even after formatting it? What could I do? I tried to contact support as they provide support on the Plus plan but it is not available

Just subscribed to Kaspersky Plus for 3 protected devices, and product description includes VPN functionality. Kaspersky is working fine on my PC with VPN, however, VPN functionalities are not available on my Phone App (Android - Kaspersky VPN and AntiVirus). I tried downloading Kaspersky Fast Secure VPN but only notification that the Karspersky App already had VPN functionalities. How can I use the VPN?

Solara.exe нужная мне программа но Kaspersky думает что это троян. если даже файл лежит в исключение / доверенные то он удалит этот файл. что мне делать??

Si se compra licencias en una tienda oficial de Kaspersky Europea (ejemplo https://www.kaspersky.es/) y esta licencia se activan en dispositivos que se usa solamente en sur America no habrá problemas? no existe alguna restricción?

Dear Kaspersky Support Team, I recently purchased a new domain, but it is being falsely flagged as dangerous and is blocked by Kaspersky Antivirus. This issue is preventing legitimate access to the site. Could you please investigate and assist in resolving this false positive? Thank you for your prompt attention to this matter.

I set up password for a folder in the vault but I forgot password. How can I recover this?

Bonsoir, J'ai remarqué que l'application Kaspersky Plus et Password Manager sont souvent désactivé sur mon Smartphone ZTE 8500 sous MyOS 13.0.1_8050_GLB. Pourriez vous m'aider svp! Merci Sami

O Kaspersky Password Manager não está inicializando corretamente na Área de Notificação (System Tray) do Windows 11. Ao clicar no ícone, o aplicativo não abre, sendo necessário sair e entrar novamente. Alguém enfrentando o mesmo problema? Preciso de uma solução urgente. Como mostra a imagem anexada, o ícone do Kaspersky Password Manager na System Tray parece "desativado" e não responde ao clique. O mesmo acontece ao tentar abrir pelo atalho da área de trabalho. A única solução temporária é forçar a saída do aplicativo pelo menu de contexto (botão direito no ícone da bandeja) e iniciá-lo novamente.

These trojans seems too hard to get rid of. Is it able to remove the trojans?

Ich habe Kaspersky Plus für 3 Rechner habe auch 3 Rechner angemeldet, bei Kaspersky Plus / meine Geräte werden aber nur 2 angezeigt

Hola. Abro este tema sobre un problema que tuve al instalar Kaspersky Plus ya que el día de hoy obtuve una licencia por un año para un sólo dispositivo por medio de una página de comercio en línea la cual, la pude reclamar y activar desde la página sin ningún problema desde My Kaspersky, hasta ahí todo bien, descargo el instalador desde ahí, se descarga, lo ejecuto, le aplico a los pasos hasta que empienza a instalar, luego va mostrando el porcentaje del progreso de instalación hasta que llega alrededor del 60 -70 % mas o menos me sale pantallazo azul con un mensaje el cual, no puedo ni leer ni tomar captura ni siquiera porque se reinicia muy rápido automáticamente, cuando se terminó de reiniciar, todos los accesos directos de menú inicio se me reiniciaron y no me detectaba el mouse (uso laptop) así que usaba el mousepad mientras desinstalaba el antivirus, luego reinicié y me dejó volver a usar el mouse pero el menú inicio quedó sin mis accesos directos personalizado, ya he reinstalado y vuelto a probar 4 veces y persistió el problema hasta que me el sistema operativo no inició normal, tocó usar sfc /scannow para volver y dejé de insistir para evitar problemas mayores. Adjunto información requerida: SO: Windows 11 23H2 Antivirus (Instalador Kaspersky Plus): 202121.20.8.505

Здравствуйте. Имеется подписка на два ПКдо 27/06/2025, хочет присоедениться к подписке третий участник. Оплата будет со скидкой, до июля? Или ему придется отдельно покупать подписку?

Chegamos ao começo de um novo ano e nossa licença do Kaspersky está vencendo. Sempre usamos a versão Total Total Security, mas agora com as mudanças de nomes, e novos produtos disponíveis, estamos na dúvida de qual é a ideal para nós. Não hospedamos arquivos para acesso pela internet, só temos um servidor de arquivos local bem simples, usando o sistema de Rede do próprio Windows, e um dos computadores compartilha uma pasta com todos os arquivos que precisamos (um HD só pra esses arquivos). O Backup é feito em outro HD a cada 6 horas (mas que está plugado por USB no mesmo computador). Temos 3 computadores na rede. A proteção, que imagino que precisamos, é apenas para sites e downloads maliciosos, alguma proteção para compras, proteção para o e-mail, e algum eventual vírus que venha a romper essas barreiras. Não utilizamos VPN, nem temos uma rede de internet dedicada apenas para uso interno da empresa (digo, qualquer um que acessar nossa rede de internet, e souber a senha para os computadores, consegue ter acesso aos nossos arquivos... Mas enfim). Estamos na dúvida quanto a qual produto adquirir, Kaspersky Small Office Security ou o Kaspersky Plus (ou o Kaspersky Premium, se o valor não for muito diferente. O que vi de vantagem nessa versão é o suporte, não sei se tem mais coisas).

lisansımı yenilemek için bireysel kısmından yeni abonelik satın aldım fakat Aboneliklerim kısmında gözükmüyor ve eski lisansımında süresi doldu olarak gözüküyor supporta mail atıyorum 3 gündür ilgilenen yok

Добрый день! Cегодня полдня пытаюсь установить свежий Kaspersky Plus на Windows 10 22H2 после KIS - каждый раз установка после перезагрузки доходит примерно до 70% на строчке Приватность - установщик завершается без ошибки. Касперский при этом не установлен. При первой установке стоявший KIS не удалился - удалил его средствами Windows. Пробовал установить Kaspersky Standard и KIS - аналогично установщик завершается - программа не установлена, ошибок нет. Как посмотреть логи установщика или еще какие действия предпринять?

So my Kaspersky Protection extension seemed to be lagging (I changed my Data Collection Blocking settings in the app, but nothing changed in the extension, even after I had turned my PC off and on again), and I decided to uninstall and then reinstall it. The problem is that the extension is no longer available for installation in Chrome Web Store, while in Kaspersky Plus app the indicator says the extension is working, so I can't install it from there too. In this case, how do I get it back?

I just want to speak to a customer service person?

Hello, I work in an I.T. company, and we manage a couple of companies' antivirus infrastructure. I began to manage another company, and went through the usual motions of setting it up, however I couldn't download the distribution packages, it just loads nothing, barren. Something was giving me weird vibes when I had to accept the agreement, took me a few hours of trial and error, but it loaded and I accepted. Now it doesn't give me the distros. What do I do? I contacted their e-mail, and even their office in my country but they refuse to pick up. P.S. Kaspersky Endpoint Security Cloud, User European Edition 15-19 Build version: 24.9.1.14

Hello, as the tiel implies I am experiencing point black a sudden lag in the UI, now the application itself works like a charm, it's just the UI that is laggy and choppy. Is anyone experiencing the same?