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  1. Hi @nickplay Awesome you fixed it. We appreciate the update and great job by you. Thank you
  2. ​ Hello @VanGore78 As well as above posts. Try this, Do a restore point. Open Device Manager. Go Too Network adapters. You should see Wan Miniports. Right click all Wan Miniports then uninstall them. Reboot your computer all Miniports should reinstall. Try your VPN connection again! Might work might not! Thank you ​
  3. Hi @Robin5436 Quote: I don’t understand. Are you saying the problem is my Malwarebytes? No. It was a TEST with Malwarebytes to see if same as what Kaspersky blocked<>familytreemagazine.com What i said is that Malwarebytes detected<>livechatinc.com<>as-riskware<>in outbound connection. You QUOTE (I visit the website familytreemagazine.com I get an error window from Kasperky “Access denied - Malicious website:livechatinc.com) Why you no mention you had Malwarebytes installed also? Kasperskky blocked both<>familytreemagazine.com<>llivechatinc.com. Malwarebytes only blocked<>llivechatinc.com Also i tested with Firefox browser 64bit using HTTPS//<>which also blocked<>website:livechatinc.com<>but not<>familytreemagazine.com Conclusion i suspect>livechatinc.com<>LINK<>not safe or secure in TEST. Thank you ​
  4. Hi All above posts. I checked with Malwarebytes. Riskware is the ISSUE why Blocked. Thank-you
  5. Hi @AR77 Best to do it at last dayof Expiration of existing license. Thank you
  6. Hi @frobbers As well as @Wesly.Zhang Please contact Kaspersky Support https://my.kaspersky.com/en Maybe technician can create a "script" for you too run to remove it or "quarantine” Trojan.Win32.Convagent.gen Thank you
  7. Hi @pdsavard Okay so you have a lot of information on remote issues. Please look here<>https://support.kaspersky.com/KSC/11/en-US/6390.htm Hope this sends you in the right direction to accomplish your setup. If not reply back here please. Thank you
  8. Example Only Or Simpler Try this just add URL to Exclude Maybe try exit Kaspersky Or look here.<>https://support.kaspersky.com/KIS4Mac/21.1/en-US/166599.htm Thank you
  9. Hi @Duff Maybe you can stop Kaspersky rebooting by "command prompt” Look below URL for all the "commands” to how use Kaspersky "command prompt https://support.kaspersky.com/KAV/2017/en-EN/83989.htm Thank you
  10. Hi @sp53 Try this, go to Settings an restore settings back to default, and try again. https://support.kaspersky.com/KIS/2021/en-US/70884.htm Thank you
  11. Hi, as well as above posts. Try doing the setup in "safe mode" Try normal download setup. If fails. Go to your my Kapersky.com and resend "download link" to your device. If fails. Try doing again what @Schulte said. If that fails contact Kaspersky support. https://my.kaspersky.com/ Thank you
  12. Hi @RoSe345Finn Please try this. https://my.kaspersky.com/ https://support.kaspersky.com/kpc/1.0/en-US/95241.htm Thank you
  13. Hi @Essam Helal As well @Berny Maybe try this in SAFE MODE. https://support.kaspersky.com/1786 Kaspersky did not detect 1.jpg.efji? Have you had Ransomware File Lock on your PC? What version of Kaspersky do you have installed? In your situation go here and send link update to your computer https://my.kaspersky.com/ Thank you
  14. Hi @Stuckinalift You could try this: https://support.kaspersky.com/Cloud/1.0/en-US/159962.htm Tips Quick start guide:https://support.kaspersky.com/Cloud/1.0/en-US/169565.htm In This Section Menu:https://support.kaspersky.com/Cloud/1.0/en-US/101128.htm Or just copy to flash drive and send with device. Thank you
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