Databases extremely out of date notice after update

[valkenb]

I have renewed to the latest version of Kaspersky. I am now getting a message that says my "Databases are extremely out of date". Below that message it says my updates ran within the last few hours. I hit "update" and the message is still there. I'm getting really fed up with the hassles of renewing Kaspersky. Anyone have a solution? (aside from going back to Norton???)

[Helmut]

Hello,

 

this section is only for the Update Utility.

 

Is the product activated?

 

Helmut

[richbuff]

In addition to what Helmut indicates in the post above this post,

 

How do you connect to the internet? Is your internet connection ok?

 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.

And Settings > Additional > Appearance > enable Animate taskbar icon > ok.

 

Are you on battery or main power? Settings > Performance > Uncheck Battery Saving.

 

If your license is a managed subscription, please click Manage Subscription, located at lower right of the main Kaspersky window,

then click the "Update subscription status" button. Then start an Update.

 

If still no go, attach the Detailed update report.

Main Kaspersky window, lower right, Show additional tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,

select the current entry > right-middle > click Details > Save icon at upper right >

Save, name the file and save it somewhere and attach it to your next post.

If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

 

Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

[valkenb]

Hello,

 

this section is only for the Update Utility.

 

Is the product activated?

 

Helmut

 

I renewed over a month ago. There was a problem with activation that was dealt with. It is set up for automatic updates. My ignorance thinks that would be an Update Utility. Sorry for wandering into some sacred land I shouldn't have.

 

Are you a volunteer or do you work for Kaspersky?

 

Val

[richbuff]

Please reply to the bold parts: How do you connect to the internet? Is your internet connection ok?

 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.

And Settings > Additional > Appearance > enable Animate taskbar icon > ok.

 

Are you on battery or main power? Settings > Performance > Uncheck Battery Saving.

 

If your license is a managed subscription, please click Manage Subscription, located at lower right of the main Kaspersky window,

then click the "Update subscription status" button. Then start an Update.

 

If still no go, attach the Detailed update report.

Main Kaspersky window, lower right, Show additional tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,

select the current entry > right-middle > click Details > Save icon at upper right >

Save, name the file and save it somewhere and attach it to your next post.

If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

 

Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.