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lkk324
HI all. I had a virus and it said I needed to do a post virus remover full scan and a post virus removal system restore. I have done this several times which takes HOURS and it continues to display this message and that my computer is at risk. What is going on? I have no idea how to remedy this. I cannot keep full scanning it as it does nothing.

ANy suggestions are welcomed. Thanks in advance!!

Lisa
mark117
Hi lkk324

please read the first important topic in this forum

1st Important Topic

Where after you have read and done as stated, a mod or analyst will come along and help you as best they can

Thanks

mark117
lkk324
QUOTE(mark117 @ 14.03.2013 10:10) *
no worries mate,
we all get stressed in due time, "especially where our computers are concerned wink.gif "
mark117



Ok I hope this is the right Link..... Let me know if it isn't.

http://www.getsysteminfo.com/read.php?file...a529eb25da6c347

richbuff
Before I instruct you to clean install current PURE version, I need to see the full, complete detection details.

Please post the full, complete detection details. Post screenshot of Detected > Active threats.
With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.
lkk324
QUOTE(richbuff @ 15.03.2013 17:11) *
Before I instruct you to clean install current PURE version, I need to see the full, complete detection details.

Please post the full, complete detection details. Post screenshot of Detected > Active threats.
With columns widened to show full detected and name and object and path/location details.

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or
png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.



Ok Im confused. I thought I was suppose to run the get system info and post that link? Is that not correct? I didn't rerun the Pure full scan again as it takes hours and it just keeps telling me I need to run a full scan again so I don't have a screen shot. DO you need me to run another full scan tonight to get that screen shot? Sorry if I am not understanding something stupid.
lkk324
Is this what you mean??Click to view attachment
richbuff
That is the starting point for a several click process. Next, click Threats Detected. Next, click Detected Threats tab. Next, click Active Threats. Next, post the full, complete detection details. Post screenshot of Detected > Active threats.
With columns widened to show full detected and name and object and path/location details.
lkk324
Click to view attachment

Ok....well now what LOL There is nothing there but everytime I open the computer the pop up comes up that I need a post infection full scan and system restore and my status on the kaspersky says up to date but my Computer is at risk.

Frustration has now officially set in. My computer seems to be working fine tho.....idk

Thank you for your time.

Lisa
richbuff
Please clean install PURE 3.0.

Download PURE 3.0 from http://usa.kaspersky.com/downloads/product-updates -> -> http://usa.kaspersky.com/files/?file=pur&lang=en

After you download PURE 3.0, right click the red K tray icon > Exit > uninstall PURE 2.0 > reboot > install PURE 3.0 > update databases > reboot.
lkk324
Ok....Perfect. Did that (thank god I found my activation code...I panicked there) and it all seems fine now.

Why didn't my version update to that on its own? Shouldn't it have?? My husband has the same version I did on his laptop. Should he upgrade too?

Thank you for your help!!
richbuff
You're welcome. 1. Because upgrade to higher version/build number is only available via install. 2. No, smile.gif because of 1.

3. Yes. Just the way you did.
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