Jump to content
  • Announcements

    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting (click here to read the full text RU/EN)   09/20/2017

      Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published. || По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.
Sign in to follow this  
fireman0174

Certificate Authenticity issue

Recommended Posts

This issue is in regard to a MacBook Pro (2014-2015). OS is El Capitan 10.11.6.

Kaspersky Internet Security is installed and running.

I'm getting very frequent pop-up messages that state "..... cannot verify the certificate authenticity of xxxxxx". Sometimes I'll get 9-10 right after the other. 

I've attached a screen shoot of an example. In this case it shows "vast.bp3866969.btrll.com".

1: So what do these pop-ups mean to me?

2: Is this of concern?

3: What can I do to stop these very annoying pop-ups?

In advance, thanks.

 

596b6330636e2_Kasperskyerror.jpg.6c0679802690b4b3daeea3a0bd8c7c1f.jpg

Edited by fireman0174
Rewritten for clarity.

Share this post


Link to post

Hello,

1) Try to install default settings for SSL scan in preferences of our product. (Do not use "All" checkbox)

2) Then turn off our product (Quit button) and start the /Applications/Utilities/Terminal and execute command:
sudo rm -rf /Library/Caches/com.kaspersky.kav/PersonalCertificates/*  

Restart Mac and check problem.

 

Share this post


Link to post
11 hours ago, D. said:

Hello,

1) Try to install default settings for SSL scan in preferences of our product. (Do not use "All" checkbox)

2) Then turn off our product (Quit button) and start the /Applications/Utilities/Terminal and execute command:
sudo rm -rf /Library/Caches/com.kaspersky.kav/PersonalCertificates/*  

Restart Mac and check problem.

 

Here's the "Protection" tab. I assume this is the tab I should be in, but it doesn't fully match what you have written in #1.

I'm also a little over my head from a knowledge standpoint, so please bear with me. The picture below is a snapshot of it's current state, nothing has been modified.

 

596d42d80422e_ProtectionTab.jpg.b4034531dcf6981b278577f0b5f17237.jpg

Edited by fireman0174

Share this post


Link to post

Hi,

 

Ok. All right. Then please use step №2 from my post.

 

Please send request to Kaspersky Lab Support: https://my.kaspersky.com (if the problem persists)

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×