Christian H.

Removing Network Agent (lost PW)

17 posts in this topic

Hi everyone,

 

I have a problem with uninstalling the network agent on one machine. I set a password in the past via group policy but either I don't remember it or the uninstallation routine doesn't want to accept it. Even changing the PW in the group policy doesn't solve anything, I still can't uninstall the software.

 

I only found a few methods how to uninstall KAV without a PW but nothing about the network agent. And I found this thread (http://forum.kaspersky.com/index.php?showtopic=118245&hl=agent) but the solution doesn't work for me.

 

So I'd be glad if anyone has a few hints for me how to solve this.

 

Thanks,

Christian

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Helmut,

 

I tried to use msicuu2 from MS, but didn't worked out, was complaining about the missing PW

 

mastropizza,

 

your patch worked, thanks!

 

Problem solved

 

Regards,

Christian

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Hi all, i have the same problem with network agent 8 on windows 7 64 bit..but the patch mastropizza attached did not help..can anyone help?

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Hi all, i have the same problem with network agent 8 on windows 7 64 bit..but the patch mastropizza attached did not help..can anyone help?

Try this.

M

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I tried both the solutions mentioned above and still not able to uninstall the kaspersky lab network agent (8.0.234).....Is there any other means???

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Look in the registry under the following key: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

 

You will find this string: msiexec.exe /x{6641E82C-4814-4E5A-BB1A-A9C2F38F627D} /qn KLUNINSTPASSWD="%p" KLSETUPDIR="%d"

 

Use this command.

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Look in the registry under the following key: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

 

You will find this string: msiexec.exe /x{6641E82C-4814-4E5A-BB1A-A9C2F38F627D} /qn KLUNINSTPASSWD="%p" KLSETUPDIR="%d"

 

Use this command.

 

 

"Nope.....couldn trace the file out....used the search options....found "msiexec.exe" files......but not the one mentioned above!!!!!" is there any other possible means???

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Can you post the value of your key?

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Can you post the value of your key?

 

 

 

????oopz!!sry i didnt actually get that...!!!! are you asking me my key??

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I ask you for the value of the registry key.

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I ask you for the value of the registry key.

 

 

I understand I am sounding totally "dumb" here...!!! but how do i get the "value" of my registry key????

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Open the registry with regedit.

 

Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

 

The third key is "UninstallString3". Copy this value into the command line and execute.

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Open the registry with regedit.

 

Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1103\1.0.0.0\Installer

 

The third key is "UninstallString3". Copy this value into the command line and execute.

 

 

 

I navigated as per the instructions..!!

 

kasperskylab\compnents\34\1103\1.0.0.0\ports (instead of "installer" as you mentioned I have ports)

 

when i click on ports the right window shows ---- Name - ab default, Type - reg_sz, data - (value not set)

 

NB: As i couldnt uninstall the network agent, I still went forward with installing the kaspersky anti virus 2012. thats installed....but i need the network agent to be uninstalled as it gets my system "stuck, hang" once i plug in my broadband cable!!!!

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