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kral.ondrej

Encryption frozen preboot

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Hi,

I have problem witt last version KES10 and encryption notebook DELL Latitude 5580.

After encrypt HDD and reboot, I can use notebook keyboard. When I only one clik on keyboard - Encryption preboot frozen. When I set password with external USB keyborad, no problem.

 

Thank you

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Цитата

When I only one clik on keyboard - Encryption preboot frozen. When I set password with external USB keyborad, no problem

Do you mean that system hangs and you have to reboot the laptop? Or you just can use external keyboard instead?

Thank you!

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Thank you for that info!

Please collect KES traces at boot.

To do so, enable KES traces, reboot, reproduce the issue, boot to desktop, stop traces.

Please use any file sharing resource to upload data and provide us with a link.

Thank you!

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3 hours ago, kral.ondrej said:

Hi,

Boot sequence - Legacy

Advanced Boot Options - Enable Legacy Option Roms

 

Thank you

Issue 2371305 was submitted.

Please wait information from developers in the topic.

Thank you.

 

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Hello!

Please do the following: 

1. Decrypt the faulting machine and uninstall KES

2. From the sent archive please extract the precheck tool and run it on the machine.

3. Submit us the results.

Thanks!

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17 minutes ago, kral.ondrej said:

Hi,

I decrypted HDD and uninstalled KES.

I tested FDE tool. 

1.fde - first test (I can see at log problem with keyboard, I ran test again)

2.fde - second test

 

1.fde_precheck.log

1.fde_precheck_report.txt

2.fde_precheck.log

2.fde_precheck_report.txt

Hello,

we transferred information to developers.

Thank you.

 

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On 9/9/2017 at 0:19 AM, kral.ondrej said:

Hi,

I decrypted HDD and uninstalled KES.

I tested FDE tool. 

1.fde - first test (I can see at log problem with keyboard, I ran test again)

2.fde - second test

 

1.fde_precheck.log

1.fde_precheck_report.txt

2.fde_precheck.log

2.fde_precheck_report.txt

Hello,

developers need more information :

did you press keys and they did not work on the first run, or you missed preboot tests due to timeout, noticed an error about it in the report and passed the test again, already pressing the keys ?

Thank you.

 

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Hi,

 

I performed the first test classically, started FDE and restarted the notebook. Normally I went through FDE tests. I saw a keyboard problem in the log, so I did the whole test again. Therefore, two results. During the test, the keyboard works normally.

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Hello!

Please ask the patch pf3078 via the incident at companyaccount.kaspersky.com and tell us anout the results of its installation. 

Thanks!

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Hi 

Here is first info about test.

I tested on one NB - encryption preboot is OK, keyboard -OK

My the customer test on same NB and encryption and keyboard - OK.

We will test again tomorrow and I will send new info.

 

 

I have a question, can you tell me where the problem is? If the new DELL notebook is purchased, will it be a problem?

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