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  1. Hi , I'm Mohamed Ahmed, I'm a new user to my kaspersky Free , i installed The product successfully , now its time to activate the Product ; to enable the protection but , when i try to activate it , it says connection problem ( see screenshot ) for better understanding - I live in egypt , im using win 11 , 22h2 - My internet Connection is Working I contacted Kaspersky Lab Support , but i didn't get any Fix for the problem - I tried to use Kaspersky Security Cloud Free But the Same Problem Hope you Guys can help me . best wishes
  2. Eu tenho uma assinatura de 1 ano no Kaspersky Standard pra 1 dispositivo ainda válida, só que ontem eu desconectei da minha conta e formatei o PC. Agora no meu "novo" PC, eu baixei o Kaspersky Stantard pelo site do My Kaspersky, eu não consigo conectar na minha conta da My Kaspersky no Kaspersky, ele fala que a senha é invalida ou algo do tipo, e quando eu conecto via Google, ele fala que minha conta não está ativada. Eu também tentei ir no My Kaspersky e remover o meu antigo Dispositivo, só que quando eu clico em remover, ele pede a senha da My Kaspersky, e quando eu coloco a senha ele diz ser invalida, sendo que eu coloco a senha certa, ainda anotada, e eu to perdido eu não sei mais o que eu faço. Eu tentei ainda clicar em "Esqueci minha senha" no Kaspersky Standard, porém ele leva pra uma pagina da My Kaspersky com nada relacionado a "esqueci minha senha".
  3. J'ai acheté une version en ligne qui ne marche pas sur ma région pour 3 machines que faire ??
  4. Tengo pensado comprar un paquete de licencia para kaspersky VPN que me da 1 mes para cinco dispositivos. ¿Estos cinco dispositivos deben estar con mi cuenta de kaspersky? o pueden usar el codigo para otras cuentas diferentes , como compartirle a la computadora de mi hermana q tiene su propia cuenta sin licencia. si fuera asi , en caso que solo tubiera 4 dispositivos ya con licencia activada y de aca de 29dias ingresara mi cuenta a otro dispositivo nuevo. ¿Estas licencias empiesan a contar su fecha de vencimiento aparte de la fecha de activación, o ni bien son compradas? ¿todas vencen al mismo tiempo?
  5. Hallo, ich habe eine kurze Frage zum Lizenz-Import in das Security Center. Über die Oberfläche ist das ja entsprechend möglich. Aber gibt es auch eine Möglichkeit, dies über die Kommandozeile mit einem Befehl umzusetzen, so dass die zu verteilende Lizenz dann ebenfalls im Security Center auftaucht? Gruß Steffen
  6. 你好,我的系统版本为Win11 21H2,安装的是卡巴斯基全方位安全21.3.10.391(j)。 1. 我是一个全新账户,想问下 “激活码” 在 “我的卡巴斯基-订阅” 中手动输入激活后显示 “未使用” 时, 该状态的激活码会开始按照天数计算订阅时间吗? 如果不开始计算订阅和不进行软件激活我可以永久保存它吗? 当有两个同一解决方案的有效付费订阅激活码时,是否可以使另一个未激活的激活码不自动激活已激活设备或未激活设备? 当软件重装或升级时,我可以最多使用几次已使用的原激活码激活新软件? 我可以自由切换激活的设备吗?转换设备有次数上限吗? 2. 我如何保证我的软件是最新版本?(目前为KTS) 请问是否有软件版本更新日志?或者是功能更新日志? 已经听说有21.8版本了,如果官网版本更新,我可以通过更新数据库获取到该版本吗? 感谢耐心查看,目前就这些问题,还望解答 :D
  7. Buenas. En breve me toca renovar licencia y al entrar a la web de Kaspersky me marca un precio de 39.95 € pero al ir a renovar me marca 99.95 € ¿A qué se debe esa diferencia de precio? Un saludo
  8. Buenas noches, compre una tarjeta prepago visa y me gustaria usarla para comprar Kaspersky total security para 3 dispositivos, me aparece error y no me permite usarla me recomiendan alguna tipo de solucion o estas no estan disponible para utilizar?
  9. Why hasn't this medicine been activated yet and the order number is 381ERR1TPFA
  10. I have a license for endpoint security for business (include Kaspersky security for windows server 10). I used this license on Kaspersky security center 14 and for Kaspersky security for windows server 11 from my server), but when I configure the policy of Kaspersky security for windows server 11 on KSC, it doesn't allow me to configure the device control under "local activity control" tab. and show a message " *not available under some license types " as shown in the attachment. 1- why this message appear? 2- does kaspersky security for windows server 10 license not working on version 11? thank you
  11. How I can unistall the program? I don't wanted more. I supposed unistalled whit iobit unistaller but when I turn on my PC the program continues in my Pc and running.
  12. I just purchased a new laptop and I tried to install Kaspersky Internet security. But I got an error "You have exceeded the maximum number of activations allowed for the entered activation code".
  13. Fiz uma formatação no meu computador e depois eu não consegui mais ativar o meu produto deu o limite da assinatura em dispositivos foi excedido. Alguém sabe como resolver esse erro?
  14. Ayer compré la licencia por 3 años, pero no aparece el código de activación, la compra - factura y demás llegó a mi correo, pero no está el código de activación. Ya he revisado spam/correos no deseados, también sé que el correo está bien, porque sino no hubiera llegado la factura, etc. Por favor, solucinar!!
  15. Hi, I installed Kaspersky Security Cloud and when I try to activate the program it shows that you have used your free trial. So, I can't proceed from there and can't even use the free version of this program. Please help me to fix this issue. Thanks.
  16. Здравствуйте! Не подскажете в чем может быть проблема? Есть Сервер администрирования Kaspersky security center 13.2. С него управляются рабочие станции с kaspersky internet security 11.10.0.399 для windows. Через агент администрирования версии 13.2.0.1511. Есть бизнес лицензия на 720 компов до окончания ключа еще два месяца. Но почему-то периодически в консоли показывается статус устройств "срок действия лицензии истек" хотя фактически это не так. Через какое-то время статус нормализуется на этом устройстве, но может появится на другом. Устройства находятся в сети, последний сеанс связи с сервером администрирования не меньше 10 минут. Задача на добавление ключа стоит (хотя я вот если честно не понимаю необходимость существования этой задачи). Получается каждый раз агент делает запрос к серверу администрирования не только за обновлением политик и антивирусных баз, но и за статусом ключа? И что пока он не достучался очередной раз до сервера администрирования, он считает копию KIS на рабочей станции просроченной? Соответственно рисует в консоли статус "красный", чтобы через десять минут поменять его на нормальный. В чем тут логика? Почему я вижу в какой-то момент времени в какой либо группе компов этот по сути ненастоящий статус на произвольных компах. Это баг Kaspersky security center 13.2 или что-то не так у меня с настройками? То в выборке "лицензия кончилась" пусто, то густо. Подскажите пожалуйста где засада? P.S. Находил тут похожую тему с невнятным ответом, но вроде как это не мой случай. В нашей сети нету (вроде бы) Kaspersky Endpoint Agent-а
  17. Hola. Quiero formatear y reinstalar mi PC debido a algunos problemas con Drivers, mi pregunta es ¿Qué sucede con mi antivirus? ¿Puedo volver a utilizar la misma clave del producto después de reinstalar todo? No quisiera verme obligado a comprar nuevamente una licencia ya que la que tengo es para varios años
  18. Me acabo de comprar una clave de 1 solo dispositivo, pero me gustaría instalar kaspersky en otros 2 dispositivos. Puedo comprar otras dos claves y añadirlas a esta cuenta para tener 3 dispositivos en total? No estaba segura de si me daria problemas o no hacerlo asi
  19. (1) can I enter the 3 codes into a single computer to be covered for 3 years (2) how long after entering the code into 1 computer to I get to enter the codes into 2 others, ie. could I keep the codes safe for 1 year so I can resecure the computer, then use the last code after the next year has past.
  20. Our businesses Endpoint Security Cloud subscription came to an end earlier this month, so we upgraded to a Endpoint Security Cloud PRO service for up to 6 devices. I activated this new license in our Endpoint Security Cloud workspace online -- went smoothly, and confirmed our new license was activated. Also seemed that our old devices had transferred seamlessly to the new license. On our devices, some of us had to upgrade our Kaspersky Endpoint Security desktop applications and restart our devices. Once doing so, we checked our license status and can clearly see that the new license has been activated. (image below) However, on our online Kaspersky Endpoint Security Cloud workspace, I checked on our devices and found that the current status is 'critical' for most of them. Some however, are 'OK' (see image below) Why is this happening? Is there an extra activation that must be done locally on our devices?
  21. I have a multi-boot PC with both Windows 7 and Windows 10. As far as I know Kaspersky confuses the 2 different operating systems on the same PC as 2 devices, correct? I have tried that in the past with no success. So, can I buy 2 single-device licenses and use them simultaneously - each one for each operating system ('device' according to Kaspersky) under my single account?
  22. Dear all, I have two KIS licences. The first one is a two-year licence for three devices which is valid until October 2023. The second KIS licence (one year for five devices) is currently not in use. I switched from KIS to Kaspersky Standard a couple of days ago. Is it possible to upgrade my two licences so that I can use Kasperky Plus (either by paying an additional fee or by limiting the period of validity or the number of devices)? Thanks in advance for your help.
  23. 卡巴斯基安全部队激活码超过激活次数求重置激活次数,使用期限时间未到,系统是win10邮箱和账户都是 *****@*****.tld
  24. 卡巴斯基安全部队的激活码超过激活次数求重置激活次数,现在无法激活软件,使用期限时间还未到,系统是WIN10专业版,账户和email是 *****@*****.tld
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