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natepiano

Upgrading to Windows 10 from Win 7 Pro Errors [In progress]

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I have about 30+ users that want to upgrade their machines to Windows 10. Currently they are on Windows 7 Pro. When they try to upgrade, they get an error stating that Kaspersky needs to be removed in order for the upgrade to complete.

 

Specific Error Message: "Kaspersky Endpoint Security 10 for Windows" "Uninstall this app now because it isn't compatible with Windows 10".

 

Application Version: 10.2.4.674

 

Is there any way other than uninstalling Kaspersky on all of them, upgrading to Win 10, than re-installing Kaspersky?

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I have about 30+ users that want to upgrade their machines to Windows 10. Currently they are on Windows 7 Pro. When they try to upgrade, they get an error stating that Kaspersky needs to be removed in order for the upgrade to complete.

 

Specific Error Message: "Kaspersky Endpoint Security 10 for Windows" "Uninstall this app now because it isn't compatible with Windows 10".

 

Application Version: 10.2.4.674

 

Is there any way other than uninstalling Kaspersky on all of them, upgrading to Win 10, than re-installing Kaspersky?

 

Hello.

 

Uninstallation of KES is required by Windows installer prior to the upgrade, regardless of KES version. This is a Windows installer limitation. It could have been fixed in the latest Windows builds, but in the common case it is recommended to remove KES before upgrading, then install it again (both can be done remotely via KSC).

 

Thank you.

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Adding: The Windows 10 version 1607 (Anniversary update) or newer is incompatible with KES version 10.2.4... It's necessary before update to Windows 10, update the KES to last version 10.2.5 and update agents to patch 'a'

 

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Adding: The Windows 10 version 1607 (Anniversary update) or newer is incompatible with KES version 10.2.4... It's necessary before update to Windows 10, update the KES to last version 10.2.5 and update agents to patch 'a'

 

Thank you for your addition!

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