itgregory Posted June 3, 2013 Hi guys, I have issue with KES 10 removal. For some reason KES 10 installation didn't went well and the product is not installed correctly. I'm trying to re-install it but I have a fatal error every time. tried to Uninstall it from Add//Remove programs with no success. can't find logs anywhere and the error message FATAL ERROR is not really helpful. Do you guys know manual procedure (registry cleanup) to remove this product? KavRemover can't uninstall it. Client OS: Windows XP Share this post Link to post
Nikolay Arinchev Posted June 3, 2013 Hi, Please provide us with GSI log and instalation logs. - http://support.kaspersky.com/9342 http://support.kaspersky.com/3632 Share this post Link to post
itgregory Posted June 4, 2013 GSI GetSystemInfo_SLO_LT_5LG2P3J_master_2013_06_04_10_51_57.zip Share this post Link to post
itgregory Posted June 4, 2013 install logs kl_install_2013_06_03_17_15_35.7z Share this post Link to post
qwerty2 Posted June 5, 2013 [217711] Hi, Please try to remove the following registry entries: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8F023021-A7EB-45D3-9269-D65264C81729}] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\120320F8BE7A3D5429966D25468C7192] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\120320F8BE7A3D5429966D25468C7192] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\120320F8BE7A3D5429966D25468C7192\SourceList] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\120320F8BE7A3D5429966D25468C7192\SourceList\Media] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\120320F8BE7A3D5429966D25468C7192\SourceList\Net] [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\606B37C08D71CFE48ABFC9733F4520EB] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\120320F8BE7A3D5429966D25468C7192] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\120320F8BE7A3D5429966D25468C7192\Features] and see whether it improves the situation. If it does not help please provide us the following information: 1. Explain in detail how the installation was done, anything about previous versions of the product and how they were removed/upgraded. 2. Registry export Share this post Link to post
itgregory Posted June 5, 2013 Thanks Evgeny, I've reinstall OS. This was fresh install of Windows and kaspersky was installed as first application. Anyway everything is fine now. Share this post Link to post
