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BobBob

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  1. OK, finally got help using Online Chat. The offer is good and the Premium Gift is installed. To do this I had to open the My Kaspersky portal, go to Licenses, scroll down to Kaspersky Password Manager (note this was not identified as the Premium version), enter the Activation Key given in the email (that arrived hours after I had requested it) and then Synchronize (lower-left of dropdown box). Voila!, the Kaspersky Password Manager Premium appeared. The license is stated as effective for 365 days. In short, thanks Kaspersky for the nice gift. Now have to learn to use it more effectively. A gift, not a scam.
  2. I tried the same procedure and eventually (11 hours later) got a download and activation code. I used the W10 Program Manager to remove the previous Password Manager, free version deselecting all traces of the previous Free Kaspersky Password Manager. I restarted W10 and then downloaded the Kaspersky Password Manager Premium and installed it following the instructions. However, the new password manager is only the free version with no provision (that I can find) to enter the activation code. I suspect this is possibly a scam but really would like to have Kaspersky help on this first. What should I do to enter the activation code and activate the Kaspersky Password Manager Premium or is this all just a scam?
  3. Will KIS provide protection for Windows 7 64 when in Windows XP Mode? If so, how can I best check that it is functioning? If not, is there anything I can do to make it work? I have used two of my three licenses. I feel I might have to install KIS in my XP Mode. If this is the case, I have used only two of the three licenses I purchased for KIS. I have version 15.0.1.415 (B.). Thanks for the help. edit: (b.) sted cool.gif.
  4. I was surprised to see MalwareBytes detected a "virus" that slipped by KIS 2014 on my computer. I understand that PUPs (Possibly Unwanted Programs) are technically not viruses, nevertheless, KIS should have protected me. Please explain if PUPs can be prevented through settings within KIS and if so, precisely how to make the settings in KIS 2014. Thanks. By the way, the KIS (e) update coordinated nicely with Firefox 27.0.1 update. All works fine as far as I can tell. Congratulations!
  5. Since I last posted I found a website that I felt just might be the slowdown problem. By the way, I have Windows 7 64 installed and up to date. I remembered that I had installed DragonSpeak 12 software just after I installed KIS 2014. During the Dragon install the program demanded that NET Framework 4.0 beinstalled and offered to do so if I agreed to do so. I did agree and NET Framework 4.0 was installed. Then somehow I came across the following URL on Kaspersky's site: http://support.kaspersky.com/us/10166 "In some cases during installation of Kaspersky Internet Security 2014 the error "Installation error .NetFramework" may appear on the screen. In this case, for correct application functioning you need to install the required software manually: • If your computer works under Windows XP SP3, download and install NetFramework 4.0. • If your computer works under Windows Vista/7, download and install NetFramework 4.5." I uninstalled NET Framework 4.0 and installed NET Framework 4.5. There was an immediate and considerable, though not truly perfect, improvement in speed using both the Chrome and Firefox 24 browsers. I would suggest that anyone with the slow browsing problem on KIS 2014 might find similar improvements. The two changes I have made that improved speed to KIS 2014 are to minimize programs in the Startup Tray (use configsys) and make sure the correct version of NET Framework is installed (as above). Hope this helps.
  6. I have done some tweeking to my Start Up Task Bar and removed two unnecessary icons, Dropbox (by Dropbox) and FlexNet (put there by DragonSpeak 12). I now have, and usually keep, a bare minimum number of icons or startup programs in the tray but had allowed these two until I ascertained that, for me, they were not needed. This has speeded up the initial KIS startup routine and some of the network searches. There are still many websites that remain quite slow and which were not slow under KIS 2013. Just a little update on this issue.
  7. I am also having the same slow performance with Chrome, Version 30.0.1599.69 m. I also have Kaspersky Internet Security version 14.0.0.4651(. I installed KIS 2014 about two weeks ago. Not only does Chrome, known for its speed, perform at about 1/2 speed or slower but several sites I have assigned for Safe Money act very, very slowly or not at all. Makes me wonder if Safe Money is really performing safely. I have tried several sites using FireFox 24.0 and some sites seem to work well, others slowly and Safe Money again not well at all. Hope the Moderators and Kaspersky staff will communicate some ideas to solve this problem that is obviously related to KIS version 2014. I actually believe the 14.0.0.4651(a) version worked better than the ( version. Is this more specifically related to 14.0.0.4651(? My KIS 2013 worked well but was it safe? Where do we stand as far as security? Is KIS 2014 providing good security if, as observed by so many, the performance is off so much? Thanks for a solution and a clear answer from any KIS representative.
  8. My presumption from your response is that in any case Not Processed files are NOT critical files. Is this presumption correct? Additionally, my recommendation to the programmers and interface designers at Kaspersky, is that for upgrades, any changes to reported items or the way the user would perceive results of scans should be highlighted and very clearly explained. I could not find any highlights or explanations for Not Processed files and in fact am still looking for a complete explanation as I post this reply.
  9. Several have asked what the ESR acronym stands for or what the Firefox ESR version really is. Here is one answer: "Firefox ESR version is Mozilla's Firefox Extended Support Release, a community-led project that allows organizations to benefit from the speed, flexibility and security of Firefox while getting the support they need. Who is it for? Firefox ESR is intended for groups who deploy and maintain the desktop environment in large organizations such as universities and other schools, county or city governments and businesses. Who is it not for? Individual users who always want the latest features, performance enhancements and technologies in their browser without waiting for them to become available in ESR several development cycles later." For more info and to get the Firefox ESR version go to: http://www.mozilla.org/en-US/firefox/organizations/
  10. Jerry...Thanks for the hint. Seems top work fine for me, too. Only question is it REALLY working (does it have the same protection? ie Safe Money working same as normal Safe Money?) or just seems to be. I have read a post on another board of the Kaspersky Forum that all that is normally required is for Kaspersky to change a few text entries in the program files to make the updates work. I see this as a kind of stubborn stand-off situation. It makes the hard-working staffers on the Forum very frustrated and they seem to go into a defensive posture whenever this comes up. I tried to send a note to the Ask Eugene Kaspersky board but could not make a posting work. Guess this will continue long into the future as the extension into the past is quite long now. BTW the update from FF 17 to FF18 was very quickly addressed and I noted this on this forum.
  11. Congratulations, Kaspersky and Firefox Teams! My Firefox just upgraded to version 18.0 and all of my KIS 2013-Related Add-Ons are still working. To my memory this is the first time in a long time Firefox has updated without crashing the previous version's Kaspersky add-ons. I haven't really yet put all of the add-ons to the extreme tests but so far they seem to function quite well. In any case, I am celebrating this long-awaited feat. I sense that many of the posts on this KIS/AV forum would not occur if the first, third and fourth Important: Notices on this forum were being followed to the letter. I followed the Forum for several months before I changed back from PURE (didn't need or use the extra features of PURE over KIS) to KIS 2013. I then followed the Important: instructions as closely as I could and have not had any problems on three computers. Just an observation or opinion.
  12. My thanks and appreciation to the Kaspersky Development Team and to those of you on this Forum for quickly responding to Firerfox's ver 17 update. The Patch D works great and I feel much better having all of the extra security in play using Firefox. This seems a much faster response from Kaspersky and I want the entire team to know I really appreciate it. Also, the notification through this forum helps, too. Yeah! :bravo:
  13. OK, I have downloaded and installed KIS 2013 and all seems to work fine (Thanks to clear instructions in Don Pelotas' IMPORTANT postings) so far. I opened my Firefox 16.0.1, which is set as my default browser, and verified, as previously reported by several others on the Forum, that the following KIS Add-Ons are not compatible and are listed as disabled with Firefox 16.0.1: Safe Money Virtual Keyboard URL Advisor Content Blocker However, The KIS Anti Banner Add On was listed as compatible and was active. I opened KIS and added two banking websites to Safe Money and closed the Safe Money dialog box. Then I clicked on Safe Money from the KIS Main Menu and voila! Up came Firefox 16.0.1 in a special frame outlined with a red line. I entered the log on info and the website opened. Was I in Safe Money mode? Does Safe Money work with Firefox 16.0.1 but just does not activate as an Add On? Thanks for your reply.
  14. In my opinion if you have upgraded to PURE 2.0 from PURE and based on following the Kaspersky Technical Support and GSI/AVZ reports and my perusal of all the PURE 2.0 problem posts in the past two weeks, I believe the best route for now is to go back to PURE and wait until PURE 2.0 issues are concluded. You can then follow the forum to know this has happened. I have done this and the reliability issues with PURE 2.0 shutting down at random times, leaving your security nil, have gone away. I am also a Firefox user and have gone back to Firefox 11 until PURE 2.0 will work correctly with more advanced versions of Firefox. This takes away the protections afforded by advanced versions of Firefox (and other browsers like Chrome and Explorer) but lets me use the Virtual Keyboard and Password Manager with a somewhat reliable, albeit outdated (and thus less secure) Kaspersky PURE. This is only my solution and based on my experience but seems most logical compared to the unknown outlook for upgrades/updates/try-to-fix to PURE, like PURE 2 and PURE 2.0, and to browsers like Firefox and Chrome. Hope this is helpful.
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