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Update KB2823324

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Dear all,

 

Kaspersky Lab informs you that upon installing Microsoft KB2823324 update (dated 08.04.2013) on the following operating systems:

 

Microsoft Windows Vista x32/x64,

Microsoft Windows 7 x32/x64,

Microsoft Windows Server 2008 x32/x64,

Microsoft Windows Server 2008 R2

 

the following situations may happen:

 

1. Kaspersky Anti-Virus for Windows Workstations / Server version 6.0.4.1424 and 6.0.4.1611 displays the message: "Your license is not valid. Protection disabled." As a result, some or all protection components stop functioning.

 

2. the chkdsk utility is launched on a computer with Kaspersky Anti-Virus for Windows Workstations / Server version 6.0.4.1424, 6.0.4.1611 or Kaspersky Endpoint Security 8 for Windows version 8.1.0.831 each time the operating system is started.

 

Kaspersky Lab experts are now investigating this issue. The company uses its best efforts to solve the issue as soon as possible.

As a temporary solution, we recommend not to install KB2823324 update or uninstall it before restarting the computer.

 

KB articles:

 

"Your license is not valid. Protection disabled" message is displayed after installing KB2823324 update

The chkdsk utility is launched after the computer is restarted upon KB2823324 update installation

 

Update

 

 

Please read this KB Microsoft article

 

http://support.microsoft.com/kb/2839011/en-us

 

Microsoft is investigating behavior where systems may not recover from a restart, or applications cannot load, after security update 2823324 is applied. We recommend that customers uninstall this update. As an added precaution, Microsoft has removed the download links to the 2823324 update while we investigate.

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SmackIT   
Dear all,

 

Kaspersky Lab informs you that upon installing Microsoft KB2823324 update (dated 08.04.2013) on the following operating systems:

 

Microsoft Windows Vista x32/x64,

Microsoft Windows 7 x32/x64,

Microsoft Windows Server 2008 x32/x64,

Microsoft Windows Server 2008 R2

 

the following situations may happen:

 

1. Kaspersky Anti-Virus for Windows Workstations / Server version 6.0.4.1424 and 6.0.4.1611 displays the message: "Your license is not valid. Protection disabled." As a result, some or all protection components stop functioning.

 

2. the chkdsk utility is launched on a computer with Kaspersky Anti-Virus for Windows Workstations / Server version 6.0.4.1424, 6.0.4.1611 or Kaspersky Endpoint Security 8 for Windows version 8.1.0.831 each time the operating system is started.

 

Kaspersky Lab experts are now investigating this issue. The company uses its best efforts to solve the issue as soon as possible.

As a temporary solution, we recommend not to install KB2823324 update or uninstall it before restarting the computer.

 

KB articles:

 

"Your license is not valid. Protection disabled" message is displayed after installing KB2823324 update

The chkdsk utility is launched after the computer is restarted upon KB2823324 update installation

 

Thanks for sharing.

 

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If the update is already installed and reboot is performed make these steps

 

1 delete the update on computer locally / through WSUS /policies.

2 reboot the computer

3 if the chkdsk utility is launched let it complete the disk scanning

 

After the reboot the license has to be added automatically and the chkdsk utility is no longer due to be launched while next rebooting.

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I can confirm the problem occurs with KES 8.1.0.646 as well. Tested on Win7 64 and 2008R2. Both rebooted fine after the update. (But recorded an EVENT 55 in the System Event Log). Subsequent reboots involve CHKDSKS.

At no point was the Kaspersky License file affected, as I checked after each reboot.

 

I am disabling KB2823324 in WSUS as a precaution.

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At no point was the Kaspersky License file affected, as I checked after each reboot.

 

As license issue affects only Kaspersky Anti-Virus for Windows Workstations / Server version 6.0.4.1424 or 6.0.4.1611

 

But recorded an EVENT 55 in the System Event Log

 

could you please post a screenshot with this event?

 

 

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I can confirm the problem occurs with KES 8.1.0.646 as well. Tested on Win7 64 and 2008R2. Both rebooted fine after the update. (But recorded an EVENT 55 in the System Event Log). Subsequent reboots involve CHKDSKS.

At no point was the Kaspersky License file affected, as I checked after each reboot.

 

I am disabling KB2823324 in WSUS as a precaution.

 

Exactly what I did this morning, also noted the NTFS error 55's in our event logs whilst the Hotfix was installed, once removed all clear. Blocked in WSUS and removed the odd install that i found along the way and all good now.

 

 

 

 

Come on Kaspersky, seems to be epic fail one after another at the moment. First the Patch A,B,C,PF80 Blah blah disaster and now this :/

 

 

 

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Exactly what I did this morning, also noted the NTFS error 55's in our event logs whilst the Hotfix was installed, once removed all clear. Blocked in WSUS and removed the odd install that i found along the way and all good now.

Come on Kaspersky, seems to be epic fail one after another at the moment. First the Patch A,B,C,PF80 Blah blah disaster and now this :/

It's Microsoft error - you can find many discussion at TechNet sites.

http://support.microsoft.com/kb/2823324

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akhmetov   
Have you got any links for the technet discussions? Are other AV vendors effected then? Currently i can only find Kaspersky?

 

The screen above is exactly the same as mine.

 

Hello,

 

Here you go: 1, 2, 3.

 

Best regards,

Igor Akhmetov.

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BSeanD   

Hi everyone,

 

Now that we know what the problem is, is it going to be a Microsoft fix or a Kaspersky fix?

 

Sean :dash1:

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Hi everyone,

 

Now that we know what the problem is, is it going to be a Microsoft fix or a Kaspersky fix?

 

Sean :dash1:

today we will publish private fix

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Hi everyone,

 

Now that we know what the problem is, is it going to be a Microsoft fix or a Kaspersky fix?

 

The issue is still being investigated.

We can confirm that the Microsoft has removed the checkbox from the update KB2823324 so that it does not install automatically.

The update still appears in Windows Updates, and it is still an “Important” update, but you’ll notice if it’s checked previously and then you check for updates again, the check mark goes away.

 

 

 

 

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You are welcome to participate in testing the patch addresses the issues arisen after KB2823324 is installed.

 

In order to install the patch please follow this instruction:

 

Kaspersky Anti-Virus for Windows Workstations / Servers versions 6.0.4.1424 and 6.0.4.1611

 

1. Download and unzip kav6mp4_fix_kb2823324.zip

2. Read the EULA.

3. If you agree with EULA, install patch as described in KB9844.

4. After the patch is applied, reboot the affected computers.

5. If the chkdsk utility is launched upon restart, let it complete the disk scanning.

6. After the reboot, the license has to be added automatically and the chkdsk utility is no longer due to be launched while subsequent rebooting.

 

Kaspersky Endpoint Security for Windows version 8.1.0.831

 

1. Download and unzip patch_pf98.zip

2. Read the EULA.

3. If you agree with EULA, install the patch as described in KB8755.

4. After the patch is applied reboot the affected computers.

5. If the chkdsk utility is launched upon restart, let it complete the disk scanning.

6. After the reboot, the chkdsk utility is no longer due to be launched while subsequent rebooting.

 

Please inform us about the result.

 

Thank you for cooperation.

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Caos   

Hi,

 

Review KB9844.:

 

 

502 - Web server received an invalid response while acting as a gateway or proxy server.

 

There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.

 

SOLVED: Now is working.

 

Regards

Edited by Caos

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IztokK   
You are welcome to participate in testing the patch addresses the issues arisen after KB2823324 is installed.

 

In order to install the patch please follow this instruction:

 

Kaspersky Anti-Virus for Windows Workstations / Servers versions 6.0.4.1424 and 6.0.4.1611

 

1. Download and unzip kav6mp4_fix_kb2823324.zip

2. Read the EULA.

3. If you agree with EULA, install patch as described in KB9844.

4. After the patch is applied, reboot the affected computers.

5. If the chkdsk utility is launched upon restart, let it complete the disk scanning.

6. After the reboot, the license has to be added automatically and the chkdsk utility is no longer due to be launched while subsequent rebooting.

 

Kaspersky Endpoint Security for Windows version 8.1.0.831

 

1. Download and unzip patch_pf98.zip

2. Read the EULA.

3. If you agree with EULA, install the patch as described in KB8755.

4. After the patch is applied reboot the affected computers.

5. If the chkdsk utility is launched upon restart, let it complete the disk scanning.

6. After the reboot, the chkdsk utility is no longer due to be launched while subsequent rebooting.

 

Please inform us about the result.

 

Thank you for cooperation.

Patch pf98 fixed chkdsk bug. ;)

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kav6mp4_fix_kb2823324.exe Hasn't worked for me. Win 7 32bit. Kaspersky 8.1.0.646 (a.B)

Please be informed that this patch_pf98.zip is for the .831 build only.

 

Development of the private patch for the .646 build is underway. Likely on 12.04.2013 it will be published on the forum.

 

Kaspersky Endpoint Security for Windows version 8.1.0.831

 

1. Download and unzip patch_pf98.zip ( 384.18К )

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mstockin   
You are welcome to participate in testing the patch addresses the issues arisen after KB2823324 is installed.

 

In order to install the patch please follow this instruction:

 

Kaspersky Anti-Virus for Windows Workstations / Servers versions 6.0.4.1424 and 6.0.4.1611

 

1. Download and unzip kav6mp4_fix_kb2823324.zip

2. Read the EULA.

3. If you agree with EULA, install patch as described in KB9844.

4. After the patch is applied, reboot the affected computers.

5. If the chkdsk utility is launched upon restart, let it complete the disk scanning.

6. After the reboot, the license has to be added automatically and the chkdsk utility is no longer due to be launched while subsequent rebooting.

 

We are using Kaspersky Anti-Virus for Windows Workstations 6.0.4.1424 and therefor the Fix kav6mp4_...b2823324.zip definitly did not work.

 

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Can you please be more specific.

 

Please post the steps you performed to install the patch.

WHat issues have you faced - license and checkdisk?

 

Can you post the patch installation log from one of the computers that

patch definitly did not work.

 

How to collect patch you can find in KB 9844

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mstockin   
Can you please be more specific.

 

Please post the steps you performed to install the patch.

WHat issues have you faced - license and checkdisk?

 

Can you post the patch installation log from one of the computers patch

 

How to collect patch you can find in KB 9844

 

- deinstalled the KB2823324 Windows Patch

- Reboot -> chkdsk is started, but stopped immediatly

- Windows Boots, but at every Reboot chkdsk is started an fails immediatly

- opend "cmd" and started: kav6mp4_fix_kb2823324.exe mypassword

-> the Kaspersky Icon in systray is not there any more

- Reboot -> chkdsk is started, but stopped immediatly again

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- deinstalled the KB2823324 Windows Patch

- Reboot -> chkdsk is started, but stopped immediatly

- Windows Boots, but at every Reboot chkdsk is started an fails immediatly

- opend "cmd" and started: kav6mp4_fix_kb2823324.exe mypassword

-> the Kaspersky Icon in systray is not there any more

- Reboot -> chkdsk is started, but stopped immediatly again

 

Thank you!

 

could you please

1.install KB2823324

2.reboot

3.abort chkdsk

4.install kav6mp4_fix_kb2823324.exe accordingly to the article mentioned above

5.reboot

6.let the chkdsk complete its scanning

7.reboot

8.expected behavior - chkdsk is no longer launched while rebooting & licence is installed

 

Please attach patch traces if possible!

 

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mstockin   
Thank you!

 

could you please

1.install KB2823324

2.reboot

3.abort chkdsk

4.install kav6mp4_fix_kb2823324.exe accordingly to the article mentioned above

5.reboot

6.let the chkdsk complete its scanning

7.reboot

8.expected behavior - chkdsk is no longer launched while rebooting & licence is installed

 

Please attach patch traces if possible!

 

I followed exactly your instructions, but the chkdsk is launched after every reboot. It says something like ".... Autochk .... unknown error ....", then win7 boots but KAV is grayed.

 

 

kavpatcherlog.txt

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