Endless loop on Google search in Chrome with KSK active

[JR69]

This problem began occurring in the past few days on two separate devices running KSK (an older Samsung Galaxy S10e, and a brand-new Galaxy S24): when performing a simple Google search in the Chrome browser, the search results page keeps reloading constantly in an endless loop. When pausing the KSK app, the problem goes away. This video shows what is happening:

 

 https:// tali . com/shared/Kaspersky_Loop.mp4

 

(watch until the end). Is this a new bug? Any way to fix it? It's driving my kids crazy. Thanks.

[Flood and Flood's wife]

1 hour ago, JR69 said:

This problem began occurring in the past few days on two separate devices running KSK (an older Samsung Galaxy S10e, and a brand-new Galaxy S24): when performing a simple Google search in the Chrome browser, the search results page keeps reloading constantly in an endless loop. When pausing the KSK app, the problem goes away. This video shows what is happening:

Hello @JR69, 

Welcome back!

You may wish to clean install KSK on one device, including a full shutdown = power off, power on by pressing the power button - not restart - after uninstalling & before installing the new KSK - to see if that helps, otherwise please contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> fill in the template as follows: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited March 29 by Flood and Flood's wife
added emphasis

[JR69]

On 3/29/2024 at 2:08 PM, Flood and Flood's wife said:

contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts 

Thanks. Done.

[JR69]

FYI, I sent tech support all the trace/log files they requested on this issue and they responded:

Our Escalation Team has just replied to us with the following information. Your request was escalated to our developers, and a bug issue was created. Regretfully, we have yet to receive any resolution-related information.

JR