liton96

Can't open kaspersky

6 posts in this topic

I'already installed kaspersky and i'm using XP

The windows security says it's turned off, also when i right click an object the kaspersky icon is shaded, so i can't scan it. Also when i double click kaspersky it doesn't open.

 

I'm waiting for a little help here.

 

Reply to ~~

 

edit: del email.

Edited by richbuff

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The windows security says it's turned off, also when i right click an object the kaspersky icon is shaded...(snip)

 

Hello,

You will need to post your GSI link to your next post so we can see what may be wrong ,

 

How to make a make a GSI report and post to forum ,Select tool from where it says "download" almost straight up top part of that window, a link for instructions are also beside where it shows "download".(GSI walkthrough)

http://gsi.kaspersky.fr <----- just click where it says "download " select tool >download the tool to your desktop>after the tool makes a report it creates a zip file.Click back on this same posted link this time gsi.kaspersky.fr , click>browse>locate zip file>submit it to the parser> copy URL from that window >paste it back in you next post.(or you can use the same GSI link in post#2 , and just use the video to help if needed)

video may assist ,

http://support.kaspersky.fr/camille/videos/GSI <<---video may assist

B)

Edited by charlesT

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I'already installed kaspersky and i'm using XP

The windows security says it's turned off, also when i right click an object the kaspersky icon is shaded, so i can't scan it. Also when i double click kaspersky it doesn't open.

 

I'm waiting for a little help here.

 

Reply to ~~

 

edit: del email.

 

When i try to open a website of an anti virus, (for example - http://www.kaspersky.com/) it doesn't open. it also doesn't work with websites of other anti viruses. I cant even post the gsi report, as i cant go to it's website. Please, Please, Please, Please, help me.

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Hello,

You will need to post your GSI link to your next post so we can see what may be wrong ,

 

How to make a make a GSI report and post to forum ,Select tool from where it says "download" almost straight up top part of that window, a link for instructions are also beside where it shows "download".(GSI walkthrough)

http://gsi.kaspersky.fr <----- just click where it says "download " select tool >download the tool to your desktop>after the tool makes a report it creates a zip file.Click back on this same posted link this time gsi.kaspersky.fr , click>browse>locate zip file>submit it to the parser> copy URL from that window >paste it back in you next post.(or you can use the same GSI link in post#2 , and just use the video to help if needed)

video may assist ,

http://support.kaspersky.fr/camille/videos/GSI <<---video may assist

B)

 

 

Hi i'm Prathamesh Dash. You had replied to my problem-

I'already installed kaspersky and i'm using XP

The windows security says it's turned off, also when i right click an object the kaspersky icon is shaded, so i can't scan it. Also when i double click kaspersky it doesn't open.

 

I'm waiting for a little help here.

 

My GSI link is GetSystemInfo_LITON_P.K.DAS_2009_08_22_15_56_04.zip

 

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The XP SP3 RC2 operating system is not supported. And attach the zipped avz_sysinfo.zip.

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