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Carlos Pereira

Kaspersky Security Center License Error

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Hello!

I've installed the Kaspersky Security Center 10 with a trial license of the Advanced version of Kaspersky Endpoint Security. However, after I install the Kaspersky application in a device, the license isn't installed. The application on device gets with this status: "the application is not actived".

How Can I solve this problem?

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23 hours ago, Konstantin Antonov said:

Hi,

Could you please specify full versions of your Kaspersky software.

Also could you please read the following articles - https://help.kaspersky.com/KSC/SP3/en-US/69295.htm , https://support.kaspersky.com/12755

Thank you!

Hi!

So... I have installed the Kaspersky Security Center 10 and I'm trying to install the Kaspersky Endpoint Security 11 on devices.

I'll read that article and I'll say if I was able to fix it or not.

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Hello!

I've read that article. There was an option that I didn't have marked. It's the option: "Automatically distributed key".

So, I marked this option, but It didn't work :(

It gets this status: "The application isn't actived" in a device.

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On 2/11/2019 at 11:36 AM, Konstantin Antonov said:

Did you install nagent on the problem device? Describe your problem in more details, add screenshots.

Thank you!

So... I've installed the network agent on a device. In fact, I created a installation package from the security center. Then, I installed this package on a device. I saw that it's able to connect because I can see it in security center by the host name, but the problem is that, on device, the application isn't able to activate the license :(

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1 hour ago, Konstantin Antonov said:

Could you please provide screenshot of the host properties lie that:

 

image.png

 

Thank you!

Right!

Sorry because it's in portuguese :(

I was not able to change the language.

1315647379_Semttulo.thumb.png.d1d222ef9c2687a9a67de167498e5510.png

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2 часа назад, Carlos Pereira сказал:

In the picture above, there is an active key that it's showing in Security Center, but on a device is shown that the key isn't active. 

Hello!

Can you please try to create a task to add a key for this computer and provide us the results.

Thank you!

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4 hours ago, Dmitry Parshutin said:

Hello!

Can you please try to create a task to add a key for this computer and provide us the results.

Thank you!

So... I created a task for do it, but the problem is that the task gets an error status. It says that the licence has expired, but the licence is valid until march 23th.

670853825_Semttulo.thumb.png.37ba644a7620a9770716bd88fdbbfc31.png

784190193_Semttulo2.png.d7ed465fe3140ceb8407b87d6b12d999.png

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9 hours ago, Nikolay Arinchev said:

Hi,

Have you tried to activate KES with code, not with key file?

What was the result?

Thank you!

I've tried to activate in a device with the activation code. But it gets the same error status: "The license is expired".

image.png.d5f41b6563490f924fef13f2f7e791ba.png

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53 minutes ago, Ivan.Ponomarev said:

Hello!

Do you have the right time and date settings on your computer? 

Thanks!

Hi!

Yes, the time and date on my computer are right.

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How many machines do you have? 

Is it possible that you exceeded the number of machines that can be activated with this license? 

Thanks!

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8 minutes ago, Ivan.Ponomarev said:

How many machines do you have? 

Is it possible that you exceeded the number of machines that can be activated with this license? 

Thanks!

I think no. I'll describe what I did:

- I have installed the Kaspersky Security Center on my computer as administration server.

- It installed normally. I put the license number in KSC and I mark the option for to distribute the key automatically. Then, I install the application "Kaspersky Endpoint Security for Windows" on a device (in the same network) through the installation packages.

- But the application on device doesn't get the activated status.

I saw that the trial license offers support for until 25 devices and I didn't exceeded it. There is the possibility that it is happening because I put the key in Kaspersky Security Center?

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11 часов назад, Carlos Pereira сказал:

I think no. I'll describe what I did:

- I have installed the Kaspersky Security Center on my computer as administration server.

- It installed normally. I put the license number in KSC and I mark the option for to distribute the key automatically. Then, I install the application "Kaspersky Endpoint Security for Windows" on a device (in the same network) through the installation packages.

- But the application on device doesn't get the activated status.

I saw that the trial license offers support for until 25 devices and I didn't exceeded it. There is the possibility that it is happening because I put the key in Kaspersky Security Center?

Hello! 

Can you please create a key usage report and provide us with results. Thank you!

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On 2/23/2019 at 1:23 AM, Dmitry Parshutin said:

 Hello! 

Can you please create a key usage report and provide us with results. Thank you!

Ok.

I have created a report:

image.thumb.png.8f094426c5c8fb47bdb05da87bfca6ed.png

There is a same device using two keys because it is the own computer where it's installed the KSC. But it's strange because the "two devices" are with same IP: 127.0.0.1 (localhost).

image.png.4ed6f5739d210dbbd4ce8bdd13c55989.png

I even installed in another computer but it don't active the key too.

 

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23 minutes ago, Ivan.Ponomarev said:

Hello!

Could you please stop the KSC from using the key? 

Thanks!

Hi!

Sorry because I don't know how I can to do it. Just do I delete the key from KSC?

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11 minutes ago, Ivan.Ponomarev said:

In the properties of KSC under Keys click on modify and delete the key.

Thanks!

I did it, but it seems like that it didn't work :(

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11 часов назад, Carlos Pereira сказал:

I did it, but it seems like that it didn't work :(

Hello!

Has the key been deleted from KSC properties?

Thank you!

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