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Distribution packages [In Progress][1769276]

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Hi,

 

we'arent able to download Distribution packages from portal and from link sent by mail

post-476063-1468846225_thumb.png

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Hi,

 

we'arent able to download Distribution packages from portal and from link sent by mail

Hello!

 

Please kindly send us full window screenshot from cloud console.

Also could you inform us about your country and region?

Localization?

 

Thank You!

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Hello!

 

Please kindly send us full window screenshot from cloud console.

Also could you inform us about your country and region?

Localization?

 

Thank You!

 

Italy Verona

 

from : https://s029.cloud.kaspersky.com

 

I was able to download it once from firefox. From chrome I always receive the attached error

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Hello!

 

I have informed developers.

Could you please check in IE?

 

Thank You!

 

From IE works fine

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Hello!

 

Please kindly follow the scenario:

 

1. Try downloading packages almost simultaneously with 2 browsers - Chrome and Firefox.

2. Check if the issue with Chrome still reproduced

3. Tell us the approximate time of reproducing (+- 10 minutes)

4. Also we will need workspace ID

 

Thank You!

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Hello!

 

Please kindly follow the scenario:

 

1. Try downloading packages almost simultaneously with 2 browsers - Chrome and Firefox.

2. Check if the issue with Chrome still reproduced

3. Tell us the approximate time of reproducing (+- 10 minutes)

4. Also we will need workspace ID

 

Thank You!

 

Now I don't receive internal error from server

i've downloaded simultaneously packages from IE and chrome at 17.33

 

Kiratech Srl workspace

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Hello!

 

At this beta stage this issue may sometimes occur.

Thank you for the report.

 

Known issue: 1769276

 

Best Regards,

Vitaly Kravtsov

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Hi, here is the info on my Beta Tester Scenario:

 

Customer name: Know Distribution

Customer country: Malaysia

 

Devices connected to KES Cloud:

a. Number of iOS devices, type of usage (iOS MDM, iOS SafeBrowser): 0

b. Number of Android devices: 0

c. Number of Windows Workstations: 0

d. Number of Windows Servers: 0

 

- Workspace name: Know Distribution Sdn Bhd

- Workspace ID: 8549f90c-4d1f-4f64-a87d-a32c5575d03f

- Workspace creation parameters:

a. Region selected during workspace creation: Malaysia

b. Number of nodes selected during workspace creation: 100

 

We have a problem to download the distribution package of KES. When a user click a link to download the packages, it takes time to identify the package size that need to be downloaded. We already tried to use chrome and IE, both also having same issue. In our network environment we did not use any proxy. Its take more than 10 minutes to identify the size of the package and we have to cancel the download task. Kindly refer attach zip file with password:pass123 for your info and action.

 

Could you rectify it?

KESCloud_Issue.zip

Edited by hafizknow

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Hello!

 

Yes, such situation may occur in this beta version.

Could you please clarify that finally (after waiting for some time) you were able to download the package?

 

Thank You!

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Hello!

 

Yes, such situation may occur in this beta version.

Could you please clarify that finally (after waiting for some time) you were able to download the package?

 

Thank You!

 

Hello,

 

Yes. We decide to wait and finally the download were manage to complete.

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Hello,

 

Yes. We decide to wait and finally the download were manage to complete.

Hello!

 

Thank you for the feedback!

In the upcoming beta update we will check if this issue is resolved.

 

The time of distributive creating will be decreased.

 

Thank you!

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