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Alexander Ilin

Vulnerability Assessment & Patch Management

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18 минут назад, amir.fara сказал:

Hi,

The windows log was attached.

Thanks,

Hello. Please create incident in CompanyAccount. Thank you.
 

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On 7/22/2017 at 9:46 AM, amir.fara said:

hello,

We are using Vulnerability Assessment & Patch Management components.

We have some problem with it.

First of all, we are using KSC 10.4.343 and KES 10 SP2  with advanced License.

We just selected Critical update,security update and updates in update categorized for Win 7 in Install requiered update task.

We have 2 problems:

1- for a client kaspersky task result said 17 of 17 are installed successfully But when we check windows update properties of client, it said 12 of 17 update are  installed successfully and 5 of 17 updated are failed.

2- install required update task faced an error that it was: 

"  Completed with error     Error 1208/0x0 ('The file exists.') occurred while copying file 'C:\ProgramData\KasperskyLab\adminkit\1103\$FTClTmp\WUSE3D27D1BBE023B9C33E8ED4B97B378FD269D437B' to 'C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles\E3\E3D27D1BBE023B9C33E8ED4B97B378FD269D437B.~tip-temp~'"

But the main problem was that  the task occupied about 40 Gig on "programdata  folder"  on client and  some client more than 80 Gig.

task result and configuration are attached.

 

 

Configuration.txt

resualt.txt

Hello.

Due to the nature of this issue, we will be able to properly analyze it and provide resolution within an incident in CompanyAccount, as a.kabanov mentioned. Please create one and let us know its number, and we will provide further details.

Thank you!

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1 hour ago, Kirill Tsapovsky said:

Hello.

Due to the nature of this issue, we will be able to properly analyze it and provide resolution within an incident in CompanyAccount, as a.kabanov mentioned. Please create one and let us know its number, and we will provide further details.

Thank you!

Hi,

I crated an incident and its number is :  INC000008063451

Thank you,

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On 25. 7. 2017 at 0:47 PM, amir.fara said:

Hi,

I crated an incident and its number is :  INC000008063451

Thank you,

Hello,

we have same issue, when I approve, for example, only 15 updates, KSC will over agent download many files to users computers, aprox 30GB.

I crated an incident too and its number is :  INC000008159892

Please help us.

Thanks

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Dear Sirs,

We have the same issue: 2 updates approved in KSC, and agents are downloading between 30GB and 50GB in loop without installing any update, looks like a bug.

Support case number: INC000008306471

Please help.

Thank you.

Edited by KASVORIS

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Hi,

Same issues.

Support case number: INC000008485993

On 9/27/2017 at 12:43 PM, KASVORIS said:

Dear Sirs,

We have the same issue: 2 updates approved in KSC, and agents are downloading between 30GB and 50GB in loop without installing any update, looks like a bug.

Support case number: INC000008306471

Please help.

Thank you.

 

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