Travis0303

2012 Kaspersky

11 posts in this topic

For the past few weeks it keeps shutting down protection based on not being able to contact the lic. server and updating the data base.

 

This is not a good thing... I've had a lot of brands of firewall and virus software and Never had one just shut itself off :-(

 

If I restart it works for awhile then dies again... I've un-installed and re-installed with no change.

 

Travis

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1. Click here to download the GetSystemInfo tool

2. Run getsysteminfo.exe, click run and next create report.

3. The log will be autouploaded and added to the clipboard with the default settings.

4. Now add the link from the clipboard to your post about your issue, use insert link and rightclick to add the link in the clipboard.

 

Important!.....Please do all 4 steps when you make the GSI log, too many just add the raw log to his/her post. This is very very difficult to read so please add the link to the uploaded log, not the log which is a zipfile.....we just need the easy to read link from the page that opens when the log is finished.

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1. Click here to download the GetSystemInfo tool

2. Run getsysteminfo.exe, click run and next create report.

3. The log will be autouploaded and added to the clipboard with the default settings.

4. Now add the link from the clipboard to your post about your issue, use insert link and rightclick to add the link in the clipboard.

 

Important!.....Please do all 4 steps when you make the GSI log, too many just add the raw log to his/her post. This is very very difficult to read so please add the link to the uploaded log, not the log which is a zipfile.....we just need the easy to read link from the page that opens when the log is finished.

 

 

Here is the link / none zip file.

 

GSI-log

 

However your directions on 3 and 4 are hard to follow\ a bit vague. Could add a copy to clipbaord button

on the link page etc.

 

 

Travis

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Well, theres a couple of things....first you running it on an AMD server based CPU. Don't know if this has an impact,

 

Second, try this:

 

Uninstall 2011, reboot and run this tool: http://support.kaspersky.com/faq/?qid=208279463, use the option "Remove all known products" in the tool.

 

Uninstall Spybot, but first disable the realtime protection in it, then reboot.

 

Install the trial of JV Powertools, run it ..... click registry tools and select "Registry cleaner", when finished scanning you go to the topmenu and choose "Select > All", then you click "Fix" at the bottom, it will ask you if you wish to make a backup and you do, just to be safe. You can also try the "Clean & fix my computer" in JV Powertools.

 

Next install 2012 (you will need the activation code again), update it and then reboot.

 

After this you should run a defrag or two IMO:

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Well, theres a couple of things....first you running it on an AMD server based CPU. Don't know if this has an impact,

 

Second, try this:

 

Uninstall 2011, reboot and run this tool: http://support.kaspersky.com/faq/?qid=208279463, use the option "Remove all known products" in the tool.

 

Uninstall Spybot, but first disable the realtime protection in it, then reboot.

 

Install the trial of JV Powertools, run it ..... click registry tools and select "Registry cleaner", when finished scanning you go to the topmenu and choose "Select > All", then you click "Fix" at the bottom, it will ask you if you wish to make a backup and you do, just to be safe. You can also try the "Clean & fix my computer" in JV Powertools.

 

Next install 2012 (you will need the activation code again), update it and then reboot.

 

After this you should run a defrag or two IMO:

 

Just did all your instructions so we'll see what happens.

One note: I never had 2011 vs but I uninstalled 2012

 

Thanks Travis

 

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Well I did this a couple of months ago and it cleared up the problem. but as of today it's

back and I'm rerunning the powertools

 

If that doesn't work I guess I'll try a reinstall

 

Travis T

Edited by Travis0303

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Full uninstall, reg clean etc and good for about a month or so and now back to the database corrupt error again.

Runs a while and dies maybe a few hours maybe a less...

 

Travis

 

PS

this is on a PC with a fresh install of XP (maybe a year or so)

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I've pretty given up on the software for now I've done the remove and reinstall 3 times over the last month or so

 

I did the get info deal with it removed (I really shouldn't have to do anyway and I've done once already) I have 200 days left on the product, but in 15 years of PC virus protection I haven't had an issue like an Antivirus software just deciding to shut itself all the time! :(

 

Travis

 

Going to try Microsoft Security Essentials for now....

GetSystemInfo_TRAVIS_Flounder_Pounder_2012_02_18_14_25_53.zip

Edited by Travis0303

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