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surferguy

ProtectedObjectsSrv.exe

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Hi,

 

I'm running Windows 7 64bit, PURE 9.1.0.124

 

I regularly get a crash of ProtectedObjectsSrv.exe

 

Is that part of PURE?

 

Faulting Application Path: C:\Program Files (x86)\Common Files\InfoWatch\CryptoStorage\ProtectedObjectsSrv.exe

 

I don't have any other encryption programs.

 

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Crashes are usually a Tech Support issue, please also contact Tech Support: http://support.kaspersky.com/helpdesk.html

 

There is a possibility that GSI may point to something concrete, please post your GetSystemInfo report link, instructions are located in the sixth Important topic, Kaspersky Internet section of the Home User section of this forum.

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Crashes are usually a Tech Support issue, please also contact Tech Support: http://support.kaspersky.com/helpdesk.html

 

There is a possibility that GSI may point to something concrete, please post your GetSystemInfo report link, instructions are located in the sixth Important topic, Kaspersky Internet section of the Home User section of this forum.

 

 

 

http://www.getsysteminfo.com/read.php?file...9f1506ca69b13f7

 

Thanks for your help

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From your Event Viewer: "The driver detected a controller error on \Device\Harddisk1\DR1." Please do a checkdisk. If still no go after that, then Tech Support is probably your best bet.

 

Yes, ProtectedObjectsSrv.exe is a PURE item.

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Hi,

 

I'm running Windows 7 64bit, PURE 9.1.0.124

 

I regularly get a crash of ProtectedObjectsSrv.exe

 

Is that part of PURE?

 

Faulting Application Path: C:\Program Files (x86)\Common Files\InfoWatch\CryptoStorage\ProtectedObjectsSrv.exe

 

I don't have any other encryption programs.

Hi Surfer Guy,

 

[Note to Moderators: This is an old post, but this post comes up first when Googling this specific error. Nonetheless, feel free to move this to a new thread.]

 

I am also running PURE 9.1.0.124, but with WinXP HE SP3. I was also getting InfoWatch CryptoStorage Protected Services crashes (ProtectedObjectsSrv.exe) dozens of times each day (see attached screenshot), and assumed the problem was entirely with the PURE software. After discussing the issue with KL's US Tech Support Team (Thanks, Chris), the support ticket was escalated to KL's Program Compatibility Issues Team. While there is still a problem with PURE 9 --- there should not be untrappable errors --- it should be fixed with the next release of PURE (2012?).

 

In the meantime, I discovered that one or more of the WinXP services (many are the same with Win7) that I usually have disabled must be contributing to the problem. If I enable all WinXP HE services that are enabled out of the box (see Black Viper's Website), the InfoWatch crashes go away. This is not a good solution for me, however, as it is a matter of having 47 XP services enabled versus 18 which is a huge performance issue for me.

 

KL's Program Compatibility Issues Team recommended this course of action, which does indeed stop the InfoWatch CryptoStorage Protected Services crashes:

 

1) Close the KL PURE GUI. (right-click on the Kaspersky K in the lower right corner of your screen, and choose Exit.)

 

2) From the Start Menu, Choose All Programs > Kaspersky PURE > and look for Modify, Repair or Remove. Click the Modify button.

 

3) Click on Data Encryption, and then click Feature will be unavailable.

 

4) Click Next.

 

5) Click Install.

 

6) When the process completes, reboot the your computer.

 

As I said, this stops the crashes. And US Tech Support assures me that one, disabling Data Encryption does not compromise protection, and two, the issue of the crashes should be fixed with the next release of PURE (PURE 10, 2012, whatever).

 

I captured several screenshots with respect to the InfoWatch CryptoStorage Protected Services crashes, my XP services configuration and my Process Explorer system information. If anyone would like to see them, send me an email and I will send you the links.

 

Ron Lopshire :)

post-627-1314976987_thumb.jpg

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