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Found 7 results

  1. Recently I've been having constant problems watching videos online. On some sites, like Netflix and Prime Video, I don't have any problems, but on others, like CTV, it's impossible to watch any video. Even YouTube crashes from time to time. On any site that I access (apart from those mentioned), I start watching any video, and after a few minutes of playback a message appears saying that the video cannot be played. Error code 241001 usually appears. The problem happens in all my browsers (Chrome, Edge, Firefox, Opera, Vivaldi and Yandex). I found a post from 2019 here on the forum from a person with the same problem, saying that it solved the problem by turning off Anti-Banner and Private Browsing. I've tried disabling both, but nothing has changed. The only thing that stops this problem from happening is disabling the entire antivirus. In my last test I turned off the antivirus for an hour and started watching a movie. About six minutes after the antivirus came back the movie crashed. Does anyone have any idea what I can do to solve this problem? My Kaspersky version is 21.6.7.351. My operating system is Windows 10 Core x64, version 21H1, build 19043.2130.
  2. Hello, Kaspersky is blocking a trojan when I try to access the following website : https : // lignemeuble . com/ And I can't access the website with computers that have Kaspersky installed. I can access the website on computer without Kapsersky, or if I disable Kaspersky. The problem could be replicated on an two different computers. Computer 1 : Windows 11 x64 build 22621 Kaspersky Internet Security version 21.3.10.391 (j) Microsoft Edge Computer 2 : Windows 10 Home x86 build 19044 Kaspersky Anti-Virus version 21.3.10.391 (j) Google Chrome See attached image "Computer 2 with extra info.png", to see the full Kaspersky message. Infected object : HEUR:Trojan-PSW.Script.Generic Is it a false positive ? If yes, can you fix the problem ? Thank you, mat123
  3. Here's an interesting article I have read recently regarding "malware hiding inside images". https://gizmodo.com/malware-images-virus-photos-pictures-how-block-antiviru-1849572516?fbclid=IwAR0bD94-LvGKCbznJ0Dh2wNH3xb_BFz0F-sJDAX92MKtqfY7UiKtUcQHHlo I personally did not know about this until recently. I didn't know that this was possible. But of course, this technique makes sense because images are clusters of data and there's data within the data. My question is simple, as the heading implies. Can Kaspersky security suite of software scan images for malware? I've kept website scans of all URLs enabled and I want every website that I visit to be scanned by my Kaspersky antivirus. I want to know, do Kaspersky's anti viruses also scan images along with the URLs on elsewhere on a website? If not, are Kaspersky working on this feature right now? If not, then my request would be to work on this. Thanks.
  4. I'm using Kaspersky security cloud free. I use the URL Advisor for all website and the green shield icon appears beside every possible URL on every website. While it is a good indicator, it disrupts how some websites are displayed. Image below. This problem is persistent when the Google Chrome, Microsoft Edge, Mozilla Firefox, Opera and maybe on other browsers as well, but I have not tested them all. In addition to this, the problem is persistent when Kaspersky URL Adviser and Kaspersky Protection browser extension are both enabled. I've tried enabling only Kaspersky URL Advisor and not disabled the Kaspersky Protection browser extension and this problem does not occur. I've attached an image to illustrate what the problem looks like. RED is a big problem. Yellow is also a problem because the placement or positioning of the Kaspersky icon is poor. The problem mainly happens in Google Videos section and Google News section. Please try to fix. And yes, for the time being I've kept disabled the Kaspersky Protection browser extension. Relevant specs: Windows 10 19044 (as per DxDiag) Kaspersky version: 21.3.10.391 (j) Any popular web browser Hope Kaspersky comes up with a fix.
  5. Windows build: Windows 10 x64 21H2 compilation 19044.1645 (FRESH INSTALL) Kaspersky version: Kaspersky Security Cloud - Free 21.3.10.391 (i) The problem: Scroll bar disappears when a key is pressed in certain webpages. This is happening since I formatted my hard drive but before that it happened too, but disabling a specific protection in the app made it work, now it doesn't matter which options I touch it just doesn't work. How to replicate: Open the Edge browser (just installed works) and open Unreal Engine 5 Documentation | Unreal Engine Documentation then while scrolling press the Enter (return) key. The scroll bar will disappear and the page is not scrollable anymore. It can also happen with any keyboard key and even changing volume.
  6. I notice that I get "Processing Error" on some files that Kaspersky SC scans. Most, if not all, are related to Microsoft Edge updates. One more curious one is just dalled data0000.res. It's object path is "C:\Windows\WinSxS\amd64_microsoft-windows-e..firsttimeinstaller_31bf3856ad364e35_10.0.19041.681_none_31051459c61ca882\MicrosoftEdgeStandaloneInstaller.exe//GUT//MicrosoftEdge_X64_85.0.564.67.exe.{0D50BFEC-CD6A-4F9A-964C-C7416E3ACB10}//". Is this something to worry about? Normally I'd just delete files that have "Processing Error" in them myself, but seeing that this file is from WinSxS, I thought I'd ask here before deleting anything.
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