gilbertopb

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About gilbertopb

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  1. This is an updated post. I previously tryed to install version 1.1.31.0 without success, Same errors reported here. It was at this previous topic link. Had no reply from Kaspersky team. Now I downloaded the new version available but stil same error. Attached the updated LOG and GSI file. PROBLEM DESCRIPTION: Package downloaded now: anti_ransom_installer.msi (29.912Kb) I work at home with only one PC. I'm the Admin configured fot the machine. Core I5 PC with Windows 7 Ultimate updated. I'm using AVG free. At initial configuration I selected administrator option (one machine only). Got the following errors: At first run: - Kaspersky lab driver failed to start (tryed to Repeat, later then Ignore). No changes. Tryed to repeat then got: - Driver kl1.sys_X64 could not be installed Rebooted, tryed all the same with AVG disabled but same errors happenend. Not able to attach files (upload error -200), so here the links: LOG: https://drive.google.com/file/d/0BxaMB7V7jSF9ZldWUVR3aUdjQ1U/view?usp=sharing GSI: https://drive.google.com/file/d/0BxaMB7V7jSF9ckJacUJTUWtkNDA/view?usp=sharing
  2. Thanks for the reply. For sure I think Kaspersky is the best anti-virus in the market and I used it before. Just for now, due personal concerns, even the low value of the license is something I'm forced to not do. This is why I'm using another tool I explored to keep at most my needs. So I disabled AVG and disconnected the modem trying to install and avoid any other interference. BUT, reading the log and the GSI files, there are some possible conflict with AVG. OK. BUT, the installation log appears to show the driver is missing from the installation file, so not just a conflict. And for last, again thanks for your sugestion, but I need to observe this, if Kaspersky presented us with a free tool, for sure I think this is a serious company and won't in anyway use such thing trying to get new costumers forcing sales due "not compatible because a competitor tool is installed." So in no ways I expect such thing due be no-professional. Get this?
  3. Here the GSI file for the machine cited above: https://drive.google.com/file/d/0BxaMB7V7jS...iew?usp=sharing
  4. Trying to installing Anti-Ransomware Tool for Business Package downloaded: kaspersky_anti_ransomware_tool_for_business_1.1.31.0_en.msi Home use with only one PC. Core I5 PC with Windows 7 Ultimate. I'm using AVG free. At initial configuration I selected administrator option (one machine only). Got the following errors: At first run: - Kaspersky lab driver failed to start (tryed to Repeat, later then Ignore). No changes. Tryed to repeat then got: - driver kl.sys_x64 could not be installed Repeating lead to same driver error. Rebooted, then disabled AVG but same errors happenend. Created the instalation log as explained at topic https://forum.kaspersky.com/index.php?showtopic=356307 Here the link to resulting log uploaded at Google Drive: https://drive.google.com/file/d/0BxaMB7V7jS...iew?usp=sharing Reading the log appears such driver kl.sys_x64 is missing in the instalation package.