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Problems with admin kit/net agent

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I am getting the following errors with installing new clients on network. I have about 10 already installed and working fine. For some odd reason, some clients are not responding to remote installs, even local install of net agent and workstation.

 

Here are errors I get from admin kit:

 

"cannot obtain list of installed applications for host: %hostname%"

"cannot load tasklist"

-when trying to load node's application tab and task tab.

 

"Setup process error 1 General error"

 

"internal update error. Error code 34"

-occurs when manual update from client to admin server

 

clients are both winxp with sp2 and all updates, firewall is off on clients.

 

thanks in advance!

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Do you've a domain or a workgroup environment and does all machines have the same local admin account ?

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I am getting the following errors with installing new clients on network.  I have about 10 already installed and working fine.  For some odd reason, some clients are not responding to remote installs, even local install of net agent and workstation.

 

Here are errors I get from admin kit:

 

"cannot obtain list of installed applications for host: %hostname%"

"cannot load tasklist"

-when trying to load node's application tab and task tab.

 

"Setup process error 1 General error"

-occurrs when manual update from client to admin server

 

clients are both winxp with sp2 and all updates, firewall is off on clients.

 

thanks in advance!

 

Please try to install Network Agent locally on one of the problem computers and see what Network Agent installer says. "Setup process error -1 General error" means that Install Shield is not able to start installer on the computer and the reason for the error cannot be determined remotely.

 

You could also check

 

http://www.kaspersky.com/faq?chapter=170710790&qid=173184115

http://www.kaspersky.com/faq?chapter=170710790&qid=169710734

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We are in a domain environment and all domain users had admin privledges on local computers.

 

I have tried installing the net agent and kav for workstation locally on the problem computers. Everything goes as planned but they are not managed in the admin kit, therefore not following the policy for workstations, also will not update from the admin server.

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We are in a domain environment and all domain users had admin privledges on local computers.

 

I have tried installing the net agent and kav for workstation locally on the problem computers.  Everything goes as planned but they are not managed in the admin kit, therefore not following the policy for workstations, also will not update from the admin server.

 

It seems your client computers don't have correct connection with Admin Kit server. Try to do the steps defined here:

 

http://www.kaspersky.com/faq?chapter=170710790&qid=171625464

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well thank you all for trying to help...

 

I discovered that the problem was tied into the vpn setup. the host file had the server but with another ip address. it wasn't updated and therefore when the client tried to contact [server][10.1.1.100] it was using [10.1.1.110] from the old host file.

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