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Abissa

Disinfection impossible [In progress]

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Hi,

 

We received the below alert of an untreated threat and I would like to know if we can run any other KL tools to ensure the computer is clean.

Is there any offline scanner we can run in Safe mode ? or any recommendation would be greatly appreciated.

I believe the user ran the file.

We use KES10mr1

 

Furthermore I can't find any description of this particular virus when I search securelist.

 

Description : Kaspersky Security Center:

Event "Disinfection impossible" happened on computer XXXXX in the domain XXXXXXXX

Result: Untreated: Trojan-Downloader.Win32.Upatre.dnp

User: xxxxx (Active user)

Object: C:\users\xxxx\Downloads\doc_2174312-82.zip/doc_2174312-82.scr

 

Thanks

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Hi,

 

As I understand you did not send a request in CA or upload it to our virusdesk.

Anyway, thank you for the information!

 

BR

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