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About DrDonna25

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  1. With the greatest of respect, Berny, that doesn't tell me anything that I don't already know. As you can see by my screen caps, I've got that far. What I'm saying is that when I go into the settings, it won't let me change the settings for the Other Network/Internet (the one right at the top). I am apparently connected to this other network and, unless this is the tomtom, I have no idea what it could be. I'm sure that it is the tomtom because it says that this other network was created at the time when I first started setting up the tomtom. And if it is the tomtom, then I need to be able to make it a trusted network, apparently. What I'm asking is how to do this. Or, alternatively, if you can tell me what this other network is. I do appreciate that you're trying to help, and I'm grateful for that.
  2. There's no USB cable connected anywhere. I think you're asking if the Tomtom is connected to my computer, but it isn't. It updates via wifi. The tomtom is definitely freezing. And regardless, I still would like to know why I can't change the settings for the network in Kaspersky. How is that not a Kaspersky question?
  3. I've been trying to update a Tomtom device, but the update keeps freezing. I've found out that this is probably because of my Kaspersky firewall settings, which is detecting the tomtom as a public network and therefore blocking it. I also found out that one way to fix this is to go into the firewall settings and change the network from 'public.' However, I can't do this! When I click on 'edit', all the options except for 'public' are greyed out and I can't make any changes. I've done some screen captures of what it looks like in case this helps. On the 'kaspersky image: my problem is with the 'internet' under the 'Other Networks' heading. This is the tomtom. But, when I try to edit that, I can't make any changes. I hope this all makes sense! Can anyone help please?
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