QUOTE(rudger79 @ 6.10.2012 18:02)
Welcome. Before contacting support about this you should definitely do this:
Uninstall KIS > download and install SP1 for windows 7 > clear temp files: http://support.kaspersky.com/kis2011/error...p;qid=208279128
> reinstall KIS > reboot > do a database update > reboot.
If no go, then please contact support. https://my.kaspersky.com
It took me time to understand that I am not informed on my personal email for new answers.
Thank for reply.
However, I did what you told me :
deleted everything under %temp% , even also in c:\windows\temp
installed W7 SP1 (amazing, my windows configured to install automatically all update (excepted one about live essentials which I don't use) did not proposed me SP1: so, I did manually downloaded and installed
installed also around 12 updates about .net consequently to SP1 installation
And It still doesn't work.
even after disabling application control and outgoing emails control
Note that with a outlook profile with imap configuration, sending emails works fine !!
It is only with the google apps sync profile in outlook for a professional gmail account that it does'nt work ...
I cannot upgrade KIS for around 50 clients using outlook mapi config !
Here is my last gestsysteminfohttp://www.getsysteminfo.com/read.php?file...47fa3b25bd6523d
Do you have any idea ?
PS : I did send the request n° 314152924