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Cannot administrate remote computers through VPN

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One of our branches has computers connected through VPN (Fortinet), the computers have the network agent and KES installed , can ping the administration server , but the agent fails to connect to the administration serveur (error x0502 socket connection timeout). As a result , these computers are not detected by the administration server and cannot be administrated (It was working at some point since there was a last connection since april 2023, I don't know what changed exactly ) . I attached a screenshot of klnagchk utility

Thanks in advance

error socket timeout .png

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