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AlbertoG

update kaspersky 10 mr2 to mr3

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AlbertoG   

Hello,

 

we have some clients with MR2 and they are not updated to MR3, see image below.

How is it possible to assign mr3 update for all remaining clients?

 

Thanks

Alberto

 

Img1.jpg

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2 hours ago, AlbertoG said:

Hello,

 

we have some clients with MR2 and they are not updated to MR3, see image below.

How is it possible to assign mr3 update for all remaining clients?

 

Thanks

Alberto

 

Img1.jpg

Hello,

is it acceptable to upgrade KES to the latest version SP2 or SP1 MR4 ?

Please attach export of task settings (KLT format).

Thank you.

 

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AlbertoG   

Yes, for example mr4 but we have first to update to mr3 before updating through database update task to mr4.

So, we need first to update these 70 clients..

How can we do it?

see a task used for example by ione of these 70 clients.

database update kes 10.klt

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1 hour ago, AlbertoG said:

Yes, for example mr4 but we have first to update to mr3 before updating through database update task to mr4.

So, we need first to update these 70 clients..

How can we do it?

see a task used for example by ione of these 70 clients.

database update kes 10.klt

You may deploy the full installation package over existing KES without intermediate tasks.

https://support.kaspersky.com/13482

Is it possible to upgrade to SP2 ?

Thank you.

 

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AlbertoG   

Ok thanks, but first we want to update to MR4 and to do that we need to have MR3 version.

We have to understand why these clients are not updated to MR3 as you can see on the picture posted before.

 

thanks

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AlbertoG   

ok, see GIS file compressed in 7z format, please help me to solve this issue.

 

Many thanks

Best Regards

Alberto

Edited by AlbertoG
attached failed to upload, how can I send you this file?

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Hello!

Could you please describe, what users starts the installation?

Also could you please check, if the language edition matches with the edition already installed?

Thanks!

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AlbertoG   

by database update task, language is English for all.

Problem is that databse is updated but not the mr3 update.

What can I do?

 

Thanks

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Installation requires higher rights, so it is better to use a local or domain administrator. 

I am asking it, because rights and priviledges of the user may insufficient according to the logs. 

Thanks!

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