swiftit

High disk usage [In progress]

9 posts in this topic

Hello

 

We have 6 x Windows 7 SP1 64bit clients running various version of KES10 namely 10.2.4.674, 10.2.5.3201, 10.2.2.1035 and 10.2.1.23 with a NA version of 10.2.434

 

All the client are encrypted using FDE which is why there are different versions.

 

The issue is that on a daily basis the client become unusable i.e. unresponsive. We checked task manager and the disk activity is 100% and we think it is caused by the vapm.exe service.

 

 

A restart clears the issue but it is not a permanent fix.

 

Has anyone else encountered this issue?

 

Regards

 

swiftit

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Hello

 

We have 6 x Windows 7 SP1 64bit clients running various version of KES10 namely 10.2.4.674, 10.2.5.3201, 10.2.2.1035 and 10.2.1.23 with a NA version of 10.2.434

 

All the client are encrypted using FDE which is why there are different versions.

 

The issue is that on a daily basis the client become unusable i.e. unresponsive. We checked task manager and the disk activity is 100% and we think it is caused by the vapm.exe service.

A restart clears the issue but it is not a permanent fix.

 

Has anyone else encountered this issue?

 

Regards

 

swiftit

Hi,

 

Try to disable the parameter "Scan executable files for vulnerabilities when starting them" in Network agent policy located in Software updates and vulnerabilities section.

 

Thank you!

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Thanks for replying. Yes the option...'Scan executable files for............' was checked on the NA policy. I have now unchecked this - I will post a message again if this has helped / or not.

 

swiftit

 

 

 

Hi,

 

Try to disable the parameter "Scan executable files for vulnerabilities when starting them" in Network agent policy located in Software updates and vulnerabilities section.

 

Thank you!

 

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Hello

 

I've just had some feedback from my local IT, after unselecting the option "Scan executable files for vulnerabilities when starting them" the computers are still exhibiting high RAM usage and hard disk paging.

 

Is there anything else I can try?

 

 

swiftit

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Hi,

 

Could you please clariify is this problem occurs at all KES versions or only at scecific ones?

 

Thank you!

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Yes that is correct Nikolay.

 

swiftit

 

Hello!

 

Do you mean, that the problem occurs on all the versions of KSC?

 

Thanks!

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Hi Nikolay

 

The various Windows 7 clients are running different KES 10 versions, all are FDE encrypted.

 

Our KSC version is 10.2.434

 

And before you ask I have been informed by Kaspersky UK that in order to upgrade to the latest KSC version the recommended method is to first decrypt all of the client and then upgrade KSC. We have over 200 FDE clients spread out geographically worldwide so this is no easy task.

 

swiftit

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Hello

 

We have 6 x Windows 7 SP1 64bit clients running various version of KES10 namely 10.2.4.674, 10.2.5.3201, 10.2.2.1035 and 10.2.1.23 with a NA version of 10.2.434

 

All the client are encrypted using FDE which is why there are different versions.

 

The issue is that on a daily basis the client become unusable i.e. unresponsive. We checked task manager and the disk activity is 100% and we think it is caused by the vapm.exe service.

A restart clears the issue but it is not a permanent fix.

 

Has anyone else encountered this issue?

 

Regards

 

swiftit

 

Hello,

 

please upgrade KSC server and agents. The version has limited support.

KES versions:

10.2.1.23 - no support

10.2.2.10535 limited support

Please upgrade KES too.

Thank you.

 

 

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