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Patch C - PWM passwords masked, disk activity.

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That's fantastic Danila. Thank you for the update. Are there any details you can give the users here as to what the patch fixes with this current bug? I'm sure it will be asked a gazillion times.

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My password manager, after updating to Patch "C" shows that all of my passwords expire on 1/1/1601. If I click on "never expires, it doesn't accept the change. Password Manager does, however, appear to be working. Is this a new bug that wasn't found in Beta testing? Some help would be appreciated.

 

BC

 

edit: News! :)

 

 

Read:

The Embarrassing Costs of Not Testing Your Own Code

 

http://www.drdobbs.com/testing/the-embarra...ng-yo/240162967

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Hi ALL!

 

We are planning to release a patch "D" tomorrow.

New date: 29.10.2013

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Hi,

this is situation is radiculous!

 

You give us a patch C witch doesn't work, is buggy, and we have to wait so long for a next release?

How you can relase a patch which has unacceptable bug and there is no possibility to downgrade it to the previous working version?

I don't have access to my passwords, my aplication can't run and I can't even change this password, because I need to know my older one.

 

I paid for this programme and this is very mean how you treat your users. More than 10 days waiting for an update fix?

 

Please give me instruction how to access our passwords because I can't wait till 29.10.2013 for a release!

 

I will really re-consider buying this programme again when my license expires.

 

 

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Can a senior manager please provide a confidence level associated with the October 29’th date? Perhaps the Kasperski does not realize the severity of regression. I am basically now forced to use the password reset function for dozens of web sites. In some cases, I have to make a call to company’s support phone number. I have already started this process for a few critical passwords. The longer the wait the more work required on my part.

Five days seems like a small time window, but all my bank, investment, email, bill payment, etc… are done through the Internet. I switched to use KPM because I wanted unique password for every Web site as it seems that more-and-more Web sites are being compromised these days. Using a strong/unique password at every Web site is good insurance against someone breaking into your accounts.

I understand problems creep into code, but there should have been some program/safety-valve to print out all the accounts or previous database to roll-back. Three weeks for a fix IMHO is an unacceptable time for such a critical problem.

 

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Can a senior manager please provide a confidence level associated with the October 29’th date? Perhaps the Kasperski does not realize the severity of regression. I am basically now forced to use the password reset function for dozens of web sites. In some cases, I have to make a call to company’s support phone number. I have already started this process for a few critical passwords. The longer the wait the more work required on my part.

Five days seems like a small time window, but all my bank, investment, email, bill payment, etc… are done through the Internet. I switched to use KPM because I wanted unique password for every Web site as it seems that more-and-more Web sites are being compromised these days. Using a strong/unique password at every Web site is good insurance against someone breaking into your accounts.

I understand problems creep into code, but there should have been some program/safety-valve to print out all the accounts or previous database to roll-back. Three weeks for a fix IMHO is an unacceptable time for such a critical problem.

Well said. I've used Kaspersky for so long I can't imagine going anywhere else not to mention many months already paid for. This must be a grand screw up for the fix taking so long and being put off several times. Maybe we subscribers should get a free month for our troubles? KDM

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wait all these days for a fix is very serious. We have paid for a service. you have made ​​a mess with patch "C" and in all these days no solution.

 

is a shame!! Never again for me kaspersky license.

 

 

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Some people can't wait until 29-10-2013 , I Save all my passwords in kaspersky password manager

Please try to downgrade Patch C until you prepare Patch D to Let Us back to the version which is working

Edited by Rayan Adams

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Since it appears that we don't have any other option but to wait, may I ask that Kaspersky promptly remove the automatic Patch C upgrade from the download server, in order for lucky users like me, that are on manual updates and have not downloaded the dreadfull Patch C, to be able to at least update the virus data base without risks.

Oh ... I forgot ... is it possible to do this before 2014 ?

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Quote: "...may I ask that Kaspersky promptly remove the automatic Patch C upgrade from the download server"

 

Last I heard, that is not possible.

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Hi all,

 

Many of you may not be aware that Password Manager is not actually a Kaspersky Labs product, (i.e., Kaspersky Labs is not the original developer, but is in partnership with them).

 

I learnt this during the course of a very protracted exchange of messages in regard to a support ticket I lodged several months ago.

 

One of the emails I received from Kaspersky Support contained this sentence:

 

"This functionality lays on the shoulders of our partner developers form [SIC: support person probably meant to type "from"] Lamantine. They are not going to add the manual database import and conversion into the new format for PM in PURE 3.0 in the nearest future."

 

This piqued my interest, so I googled Lamantine Software and this is what I came up with:

 

http://www.stickypassword.com/

 

It appears that Lamantine Software is a company located in Brno, Czech Republic, and that Sticky Password can actually be bought and run as an independent program, (although I doubt if that would be a good course of action for users of Kaspersky PURE to take, because of possible software conflicts). The software seems to come in a couple of different versions, one which runs as a $US12.00 annual subscription, and another which is a Windows program for $US29.99. If anyone wants more information about it, they should visit the Lamantine Website. Note that if you type "www.lamantine.com" into the browser window, it redirects to the site I gave in the link above.

 

DISCLAIMER: The previous paragraph should not be taken as any kind of attempt to advertise Lamantine Software or to promote its products. I have no connection whatsoever with that company or any of its affiliates. Neither do I have any connection with Kaspersky Labs or any of its affiliates, (apart from being a paid-up user of one or more of their products, that is). :b_lol1:

 

I am having the same problems that everybody else is having with the latest version of Password Manager, and, just like everybody else, I am now waiting for the patch which is supposed (at the latest update), to come out on 29th October.

 

I had originally included several problems in my support ticket, and some of those problems actually appear to have been fixed in the latest update, but there still doesn't seem to be any sign that the database backup or export function has been restored to the new version. That was the most important of all my problems, and, as you can see from the sentence that I quoted above, they don't seem to have any plans to restore it. That function was very useful to me in PURE 2.0, and I was very surprised and disappointed to find that it had been removed from PURE 3.0. Backing up to the "Cloud" doesn't work for me, because I only have PURE 3.0 installed on a single machine. To use the "Cloud," it is necessary to have the Password Manager installed on more than one machine, and then the password database is supposed to sync automatically across the other machine(s) vie the "Cloud." When PURE 3.0 is installed on only one machine, the database will not be copied to the "Cloud" in the first place, (at least, it won't, as far as I could see).

 

There are lots of other password managers out there, but none of them, (as far as I can discover) has the ability to import a password database from Sticky Password (aka Kaspersky PURE 3.0 Password Manager).

 

And now, as if to add insult to injury, we can't even see the passwords we have, so we can't copy them manually, either, to the clipboard or anywhere else, for that matter! :unsure: Before this latest "fix," at least I was able to work around some of the problems by copying my most important auto-generated passwords to a plain text file via the clipboard, but now, I can't even do that! :angry:

 

I have to say that I'm very disappointed about this situation. I might also add that the original Kaspersky Support ticket I lodged about the problems I was having with Password Manager in PURE 3.0 was lodged on 1st May 2013 (2013-05-01). I did not receive any reply until 21st May (2013-05-21), so it took 3 weeks to get a reply! Emails then went back and forth, back and forth, etc., etc., until the final email I received, which stated that there was nothing further that I (or they) could do about my problem, and that I should wait for a patch which may or may not appear some time down the track. :o The ticket was finally closed on 18th July (2013-07-18), after a total of 78 days! Now, about 3 months later, the patch finally arrives, and is worse than before! :angry:

 

BTW, IIRC, I have been using Kaspersky Labs products since 2006 or 2007. One reason why I went from KIS to PURE was the Password Manager included in PURE. As far as I'm able to find out, no other internet security software suite on the market includes a built-in password manager. It is the main reason why I have stuck with Kaspersky Labs for so long, and now it seems as if I'll have to stay forever, unless I want to start all over again with a new password manager and a brand-new blank password database, to which I will have to add passwords one-by-one, attempting to retrieve as many forgotten passwords as I can from all my online accounts, which number somewhere between 600 and 700! :o However, the tech support experience which I have outlined in the previous paragraph has not been the only experience of this kind that I have had with Kaspersky Support. Going back as far as 2008, I can remember support emails that never received any reply at all, and when I posted a complaint about it on this forum, an admin closed the topic and threatened to ban me from making any further posts about any subject. I wouldn't be surprised if it were to happen again now, even though I'm using far less bold type than I did at that time! :b_lol1:

 

Anyway, for anyone who was looking for some way to backup or export their database, I only posted this message to let you know that it's not possible at present, even though it was possible with PURE 2.0.

 

I am now, overall very disappointed in Kaspersky Labs, both in product quality and technical support.

 

That's my 2¢ worth, anyway!

 

edit: bold red = off.

Edited by richbuff

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This is ridiculous and stupid.

 

A week ago, after an auto update, there was a crash in my Pure3, but manual reupdate fixed it.

However, it appears that in Password manager all my passwords where lost. No, I'm not using synch feature and I don't know who would want to use something that sends your data to some "third party servers", as Kaspersky says.

 

Further more, starting from Pure3, someone stupid enough in management or dev team decided to disable Import/Export functionality, as well as local backups. I really hope that there are some brains left in your Password manager team and you'll return this functionality with the next updates or at least next major update, else your Pure will be a piece of useless crap for me...

 

With absolutely no respect,

your customer, Alexey

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Hi All

I actually went through what a lot of people here are also saying with the password manager, i also tryed to use this in the patch "c" beta phase, before the proper release candidate was out for download from automatic update.

I had the same problems with KPM with there being no password strength, and also to make matters worse not being able to see my passwords because of the stars ******** that had replaced them.

Luckily for me i always write down any of my passwords in a little england book that i have, i write them in an encrypted format so that only I and only I know what the strange squiggles/shapes/characters represent.

What i have noticed though is that if you create/add a new account then you can see the password by pressing the little eye symbol, as well as also seeing the password strength meter.

Not really helpful if you need to see the old passwords that you currently have stored in the KPM Managers database.

What i proceeded to do was to go check all of my passwords that i have in my book, "new as well" on the websites to make sure they are valid and correctly working, i then went to the password manager and one by one deleted and replaced the old accounts/passwords and replaced with the ones from my book, this seemed to work as i saw the password strength and eye symbol and i was able to save and go to edit and read the passwords again.

Unfortunately for the unlucky whom have not written them down there is no way to be able to see your passwords untill this New Patch "D" update is here on the 29-10-2013.

Lets just hope that this can fix the issues that a lot of people have been having,
also i too have been a long time Kaspersky user as well, so yes some of you are right to want answers to the problems that you are saying, What i dont get is the fact that throught the beta stage i did try to update as often as i could on these EXACT same issues of not being able to see your passwords only st*********rs.

Links to the forum in which i mention this are below if anybody is intrested in having a look/read

Kaspersky PURE 3.0 Beta Forum


In all honesty though all we can do for now is to wait untill the new patch "D" update is out,
And the reasons for my basic ramblings are they were forwarned of this potential problem well before the patch "C" updates went live, so why realease in a state of flux...

Either way still love Kaspersky, and Luckily for Kaspersky Labs i was able to sort out my passwords.
Unlike the unlucky ones whom havent.
I truly do feel for you guys having to wait it out and not updating.
Personally it wouldnt hurt Kaspersky Labs to bang an extra month on the license expiry date for this as one user allready has stated, i doubt that will happen though...

Cheers
mark117

P.S.
There is actually a way to backup your password database, i personally after having gone through all of this with the stars and what not, after redoing all my passwords i decided to save the passwords database out the my documents folder onto a 8GB secure fob that i have, its not a backup like in PURE 2.0 per se but it does work if you need to replace the corrupt/broken database from my documents, just copy the default.spdb password file to a fob or anywhere of your choosing, "DO NOT MOVE IT &-OR CUT IT" Copy & Paste...
Bye All For Now


edit: del link to beta testing topic. Edited by richbuff

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There is actually a way to backup your password database, i personally after having gone through all of this with the stars and what not, after redoing all my passwords i decided to save the passwords database out the my documents folder onto a 8GB secure fob that i have, its not a backup like in PURE 2.0 per se but it does work if you need to replace the corrupt/broken database from my documents, just copy the default.spdb password file to a fob or anywhere of your choosing, "DO NOT MOVE IT &-OR CUT IT" Copy & Paste...

 

Yes, that's true, and I knew that already, but you can only open and read the database with Password Manager, and only the current (I mean v7+) version will open it, anyway.

 

I much prefer the old PURE 2.0 method of exporting to a readable file, either XML or TXT.

 

I preferred TXT, because I didn't need a specialised XML reader to open and read it.

 

It's not a security problem for me, as I live alone and I'm the only user of this computer (an aging desktop PC). :)

 

The export functionality should be restored, in my opinion. I simply cannot understand why they removed it in the first place, especially considering how many bugs there seem to be in v7 of this product.

 

What worries me the most, however, is the possibility of the database being totally trashed by another patch, and having no way to restore between 600 and 700 username/password combinations, because of the lack of export functionality.

 

With regard to your other point about writing the passwords down somewhere: it might have worked for me when I started using PURE (started with the R2 version a fair while ago now), but after I had started letting PWM generate long random passwords, (anything from 16 - 64 characters, depending on what a given account would permit), writing them down would have become quite a difficult task. I suppose I could have created some kind of comma- or tab-delimited text file into which I could copy-and-paste them and then import into an Excel spreadsheet, but it's too late now, anyway.

 

 

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Hi,

 

Fort what it's worth, after saving a copy of my password database, I completely removed Pure 3 from my computer ( kavremover ), restart, installed the Sticky Password Pro free 30 day trial, imported the previous database with the import/export feature, and all is fine. I will now have time to search for a new password manager solution.

 

I threw my Pure 3 into the garbage, even thouh I had renewed my licence for another 12 months ( big mistake ). I personally do not trust Kaspersky Labs anymore, as they now show complete customer disrespect and obvious lack of technical competence.

 

I opted for free AV and firewall products, which are actually performing quite well.

 

Good luck to all ... Bye !

Edited by liberte50

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OK Folks, I think everyone gets the point. I started this thread in an effort to see if it was happening elsewhere, not to complain about Kaspersky, but to address an issue that had not yet been addressed or at least mentioned. It did not take long for Danila to let us know they were working on it. Excuse me if I'm out of line, but this particular Forum is meant to be a problem solving Forum; a place where you can come for help and assistance from other Forum members and the moderators. These long complaints that rehash what's already been said are not helpful. The frustration is obvious. Now let's give Kaspersky a chance to fix it. There are, by the way, other products with password manager's built in and they are far from perfect, just as we and the Kaspersky folks are imperfect human beings.

 

Perhaps, moderators, it's time to close this one again.

 

BC

 

 

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