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marcks

Fails to launch at startup

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A few weeks ago K. PURE stopped launching automatically when I boot my PC. It can be started manually (if I remember) without problem. The box for launch at startup in Settings is checked. In msconfig a Kaspersky PURE avp.exe file appears to be listed for start-up. I don't know what more to do. Any help? Attached is the getsysteminfo data.

http://www.getsysteminfo.com/read.php?file...c35a2b24335376a

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Marko13 posted instructions for you in your other topic thread, and you did not reply, and your current gsi report shows that you did not comply. Please inform Tech Support about this issue: https://my.kaspersky.com/en/support/helpdesk

 

I did not understand Marko13's instructions and don't know how to carry them out. (Remove this: GearDrvs, Rapport and try also without MSXML 4.0 SP2 and SOAP Toolkit 3.0. Also try removing HP bloatware you have installed.Remove all Java versions and install only latest java build (b31).

 

However, the problem at that time (blockages in shutdown) was eventually solved by reinstalling PURE. Now I have a different problem (no automatic launch).

 

Rgds,

 

Mark

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If the issue is not readily resolvable via, for example, un and re-install PURE, then please contact Tech Support.

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