Hichem Bouslama

Hi, When I try to see the available updates in (Advanced -> Application Management -> Application Updates) , I get the following error 'Cannot load the update list , the content is not ready, please retry later' Note : the attached screenshot is in french , I tried translating the text , it might not be reflective to what is shown in the english version Thanks in advance

Hi, It seems like the administration console has outdated informations about what is installed on computers (app registry) , what threats are active (some pcs haven't been connected for a while or removed completely but the threats are still considered as active) , is there a way to force refresh these informations ? Thanks in advance

Thank you for you answer

Hello, While trying to migrate our company computers to the latest version of Kaspersky Endpoint Security I had some problems with some computers where the installation failed and now the the application doesn't start. I tried uninstalling it using the uninstall task, it finished successfully and the computer is rebooted but KES is still present and not working ! I want to know if it is possible to deploy kavremover silently using an installation task. Thanks in advance

I checked the log , Three main error messages are mentioned : - Database error occurred: #1963 (11) Database connection is broken "11 '[DBNETLIB][ConnectionWrite (WrapperWrite().]General network error. Consult your network documentation{08S01};' LastStatement='SELECT @@SPID;'" - Database error occurred: #1963 (11) Database connection is broken "11 '[DBNETLIB][ConnectionWrite (send().]General network error.Consult your network documentation{08S01};' LastStatement='tsk_ri_get_subpkg_start'" - Connection to main administration server failed. #1282 Error in socket operation. Operation timed out. Location . Our branch that encountered the problem said this happened after a backup task was performed (How is that even possible ??).

Hi, I'm unable to access the Administration server through Kaspersky Security Center. It gives me 'Access Denied' error. I tried restarting the Administration server service and changing the administration server service account but It did not work. Thanks in advance

Thank you for your answer !

Hello, We have multiple Kaspersky administration servers in different geographical locations (There is connectivity between the servers). One of the servers doesn't have access to a stable internet connection and fails to download KES updates. Is there a way to download these updates from another Administration server who has access to Internet (the main server for example) ? Thanks in advance.

Thanks a lot

Hello, My company has KES installed on a remote site and managed by KSC. I only have access to the server where KSC is deployed. For some reason they changed the IP addressing of the site including the server that hosts KSC. The problem now is that Network Agent on the machines still points to the old KSC IP address (I verified this by requesting remote access to one of the computers and using klcsngtgui.exe ). Now the problem is that KSC is not detecting the Network agent on these machine (only on the one I connected to remotely and fixed the address using klmover.exe). I tried reinstalling the network agent remotely using an admin account (I changed the package settings to point to the new address) but it did not work (the network agent reinstall successfully but it's settings do not update). I want to know if there is a way to fix the addresses on these machines centrally without having to connect to them one by one Thanks in advance.