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base1000

Windows 7 computer randomly shuts down and restarts

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base1000   

When my computer is running Kaspersky Internet Security 9 my Windows 7 computer randomly shuts down and restarts. At this time I have Kaspersky turned off to prevent this from happening. How can I fix this?

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base1000   
Please post your GetSystemInfo report link, instructions are located in the sixth Important topic.

 

:dash1: I have no idea what you are talking about. Please give me the direct link to this information.

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To Design51:

re:

When my computer is running Kaspersky Internet Security 9 my Windows 7 computer randomly shuts down and restarts.

 

Just curious, when you say KIS ..... 9, are you talking about KIS2009?, if yes, only KIS2010 the latest version is compatable with Win7.

As for the GSI report richbuff requested here it is the link for you = sixth Important topic at the top of this page:

 

http://forum.kaspersky.com/index.php?showtopic=915

 

Ray

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base1000   
Please post your GetSystemInfo report link, instructions are located in the sixth Important topic.

 

:rolleyes: I figured it out.

 

Please see attached.

 

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base1000   
To Design51:

re:

 

Just curious, when you say KIS ..... 9, are you talking about KIS2009?, if yes, only KIS2010 the latest version is compatable with Win7.

As for the GSI report richbuff requested here it is the link for you = sixth Important topic at the top of this page:

 

http://forum.kaspersky.com/index.php?showtopic=915

 

Ray

 

I think this is my version or release number but my program is 2010. Kaspersky Internet Security 9.0.0.736

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richbuff   

It is not attached.

 

Open the http://www.getsysteminfo.com/ website.

 

Next, upload the GetSystemInfo_ ~ ~ ~ .zip to the getsysteminfo.com website.

 

Do that by Browse > Submit.

 

Next, in a few moments, a new web page will appear. There will be a url address near the top of that page.

 

Copy the url address and paste it in your next post.

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base1000   
It is not attached.

 

Open the http://www.getsysteminfo.com/ website.

 

Next, upload the GetSystemInfo_ ~ ~ ~ .zip to the getsysteminfo.com website.

 

Do that by Browse > Submit.

 

Next, in a few moments, a new web page will appear. There will be a url address near the top of that page.

 

Copy the url address and paste it in your next post.

 

Please see attached.

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base1000   
It is not attached.

 

Open the http://www.getsysteminfo.com/ website.

 

Next, upload the GetSystemInfo_ ~ ~ ~ .zip to the getsysteminfo.com website.

 

Do that by Browse > Submit.

 

Next, in a few moments, a new web page will appear. There will be a url address near the top of that page.

 

Copy the url address and paste it in your next post.

 

Sorry about that. I will try again.

It seams to take forever to upload a 4,193 KB NotePad file.

I think I a unable to send this file to you.

I will try again.

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richbuff   

Please do not upload the file to this forum.

 

Instead, please upload the file to the Parser Site, as indicated in the sixth Important topic (That indicates that it should Auto upload), but if it did not auto upload, then please follow the instructions in my previous post.

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base1000   
To Design51:

re:

 

Just curious, when you say KIS ..... 9, are you talking about KIS2009?, if yes, only KIS2010 the latest version is compatable with Win7.

As for the GSI report richbuff requested here it is the link for you = sixth Important topic at the top of this page:

 

http://forum.kaspersky.com/index.php?showtopic=915

 

Ray

 

I tried again with no success.

Can I email this to you?

 

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base1000   
Please do not upload the file to this forum.

 

Instead, please upload the file to the Parser Site, as indicated in the sixth Important topic (That indicates that it should Auto upload), but if it did not auto upload, then please follow the instructions in my previous post.

 

:dash1: What is the Parser Site?

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base1000   
Please do not upload the file to this forum.

 

Instead, please upload the file to the Parser Site, as indicated in the sixth Important topic (That indicates that it should Auto upload), but if it did not auto upload, then please follow the instructions in my previous post.

 

Thanks for your help. I just did http://www.getsysteminfo.com/index.php. I hope you can decipher the problem.

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richbuff   

Your Event Viewer shows:

Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Please check your manufacturer for Bios and other updates.

 

Uninstall Shopper Reports > reboot. If you can't uninstall it, or have other adware issues, post back about it.

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