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kwg

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About kwg

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  1. http://www.kaspersky.co.in/tech-support/ho...roducts-support Tel: 000-8000-401-097 09:00-18:00 Monday through Saturday Support Language: English, Hindi
  2. You have misunderstood the problem. The URL Advisor should always display an icon. If KL has not verified a site, the URL Advisor should display a grey icon. The icons are not missing. Rather, they are not visible because of a problem with the HTML on the page. If you look at the HTML you will find that the URL Advisor has indeed inserted an icon after every search result title. However, long titles are truncated by the HTML, so the icon is not visible to the user. Consequently, the user does not see icons for many of the sites that the URL Advisor has verified as safe (green icon), found to be dangerous (red icon) or simply doesn't know (grey). Earlier versions of KIS also exhibited this problem. For example: https://forum.kaspersky.com/index.php?showtopic=306900 The problem was assigned bug number 683222. In KIS 160.0.1.445( b ), KL fixed this old problem by modifying the HTML on the page so that long search result titles are not truncated before the URL Advisor icon. The problem has returned in KIS 160.0.1.445( c ). KL needs to fix this regression.
  3. See attached screenshot. Since KIS 160.0.1.445( c ) was released this week, the URL Advisor's "K" icon no longer appears after Google search results with long titles. In the screenshot, notice that each title that ends in an ellipsis fails to display the "K" icon. Interestingly, when you inspect the HTML on the page, you find that the <img> element for the "K" icon has actually been inserted at the end of the title. However, the "K" icon is not visible because the title has been truncated by the fixed-width <div> that encapsulates the search results. My recollection is that KIS 160.0.1.445( a ) also exhibited this problem, but it was fixed in KIS 160.0.1.445( b ). Now it has returned in KIS 160.0.1.445( c ).
  4. Actually, the Kaspersky add-ons install immediately and work without problem in IE 9 / 64-bit. However, as far as I have been able to determine, they do not work in Waterfox.
  5. This solution to the database error reported above worked for me: In Admin Kit, go to Administration Server > Repositories > Updates > All Tasks First click "Clear updates repository" and then click "Download Updates."
  6. I have also had this problem for a couple of weeks: Database error occured: #1950 (156) Generic db error: "156, 'Microsoft OLE DB Provider for SQL Server', 'IDispatch error #3092', 'Incorrect syntax near the keyword 'WHERE'.', GUID='{0C733A63-2A1C-11CE-ADE5-00AA0044773D}', LastStatement='UPDATE ak_patches SET wstrApplicationName=N'1093',wstrFileName=N'patch_2786_server_b.exe',wstrRelativeSrvPath=N'AutoPatches/akp8/9.0.2786/',wstrToAppVersion=N'',wstrFromAppVersion=N'9.0.2786;9.0.2800,{cc02c40a-4ce3-421b-8fa3-1ddb1788c088};9.0.2802,{3062db5e-3763-4c4a-8910-358f61fc67ed},{cc02c40a-4ce3-421b-8fa
  7. kwg

    Renew

    To answer my own question, there is a license renewal form on this page: http://www.kaspersky.com/estore/business-s...license_renewal Apparently, you have to go to the site map to find the appropriate link: http://www.kaspersky.com/sitemap I haven't found a link to the renewal form anywhere else on the Kaspersky site.
  8. kwg

    Renew

    I have used the form on this page to request renewal of our Anti-virus for Windows Workstations license: http://usa.kaspersky.com/renewals/business-product-renewals However, a week later, I have received only the automated response. Then I wrote to this address and received no response at all: corporaterenewals@kaspersky.com It used to be an easy matter to renew online and obtain a renewal discount, but online renewals don't seem to be possible any longer. How does my company renew our Kaspersky license?
  9. You are correct. I should have clarified in my post that Kaspersky's advice to disable Proactive Defense (or the "Input/output redirection" option in the Protection Policy under "Application Activity Analyzer") does nothing to remedy Outlook crashes. Rather, it remedies only the barrage of false positives (experienced during True Image backups and Notepad++ updates, for example) we've experienced since the installation of AutoPatch D.
  10. I received this response from Kaspersky support:
  11. After you install KAV for Windows Workstations Autopatch D, you may find that Acronis True Image backups fail and KAV logs an error such as the following: Apparently, TRUEIMAGESERVICE.EXE runs only if you have configured a pre- or post-backup command in your backup task. The temporary workaround is to disable the "Input/output redirection" option in Protection Policy > Proactive Defense > Application Activity Analyzer. After you restore TRUEIMAGESERVICE.EXE from quarantine, you may find that backups continue to fail. The solution to this problem is to delete and then recreate the backup task.
  12. You are correct that e-mail support from Kaspersky is slow or nonexistent. However, I have found their chat support to be excellent. You will connect to a representative within 10 minutes or so. That representative will stay with you until the problem is resolved. In my case, the representative gave me a full-year extension of my license to compensate me for the trouble caused by the problem, once it was established (very quickly) that the problem was Kaspersky's fault. Please give chat support a try before you give up on Kaspersky.
  13. I also have some workstations that show N/A in the report, but it turns out that the patch has actually been installed on these workstations, as well. When I check the version of \Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations MP4\fssync.dll on these workstations, it is 6.0.5.1403, suggesting that the patch has indeed been applied. What distinguishes the N/A workstations, in my case, is that the patch was deployed as part of an installation package for the KAV application. In other words, KAV was installed on the N/A workstations after the patch was released. By the way, the patched version of fssync.dll is 6.0.5.1403, not 6.0.4.1403 as has been asserted by Kaspersky earlier in this thread.
  14. I've had no problems with Java applets, but I don't have any specific experience with Navisphere. I don't exclude the Java folder or add Java.exe to Trusted Zones. In fact, the only path I have set in Trusted Zones (via Admin Kit policy) is C:\Program Files\Java\jre*\bin\ssv.dll My clients use the Sun Java RTE, so the asterisk is necessary to allow for automatic version updates of the RTE.
  15. My update to MP4 went without problem. Like you, I disable Anti-Hacker on all workstations. This policy remained in effect after the update. My recollection is that the update automatically creates a set of new policies specifically tied to MP4. I do not recall whether these new policies carried over the configuration of the old policies. I may have had to configure the new policies manually. In any case, the new polices worked as they should after they were enforced on the workstations.
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