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About MatteVecchi

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  1. Good morning, two days ago on the advice of our suppliers since we met for the renewal of licenses I opened a case also through the company account. The technician asked me the same log, Should I continue the case here and also with him or only with him? Thank you
  2. Sorry I didn't see these other options from the client. I tried now modifying them: No problem No problem Yes problem No problem
  3. Hello, As suggested by Nikolay Arinchev i've tried to disabled one by one the settings inside the Kaspersky plug-in for Outlook. But the problem went away only after having disabledt he Kaspersky Microsoft Office Outlook Extension in the kaspersky policy
  4. Hello, it works well only without Additional: Micorsoft Office Outlook Extension I've already tried to disable the other options one by one without improvements
  5. KES11,sorry Ivan where i can find Outlook 2010 crashdump?
  6. Hello, here the traces and GSI report. Problem at 10:54 and 10:55
  7. Hello, yes it's true, no error occurs while upload pdf to an e-mail The error occurs only when: Users select a pdf file then through Acrobat reader or windows explorer select send to e-mail, Outlook open with the new message window with the pdf file attached. Now if the user try to open the pdf outlook crash or nothing happens Without the outlook add-in the pdf always open, and the problem occurs only if a user tries to open his own pdf file attached during the email "writing" window
  8. Hi, The pdf file that I see attached is .pdf, the user tries to open the pdf from the email composition window. From the e-mails sent, the pdf opens correctly. KES11 Policy.klp
  9. Hello, with KES11 and also KES10SP2MR2 with Microsoft Office Outlook plug-in enabled if a users select a PDF file then send to Email the PDF is attached but the user can't open the attached file. I speak of the user who has to send the email, not the one who receives it After some second outlook 2010 crashes. This only happens with outlook 2010 thank you
  10. Grazie mille. Ho corretto le impostazioni come mi hai suggerito.
  11. Buongiorno, iera sera su un pc il system Watcher ha rilevato un attività malevola e mi è arrivata la seguente segnalazione : Event "Malicious object detected" happened on computer XXXX in the domain XXXXX on mercoledì 6 settembre 2017 16:52:23 (GMT+01:00) Result: Detected: PDM:Trojan.Win32.Generic User: XXXXXX (Active user) Object: c:\chromel\bin\cm.exe Database release date: 06/09/2017 11:53:00 Il file era stato contrassegnato con Unprocessed objects e quando ho controllato sul client KES era in attesa di una risposta da parte dell'utente come potete vedere nell'immagine 2, appena ho scelto un'azione il file è stato spostato in quarantena. Perché KES chiede all'utente cosa fare? Io vorrei che eseguisse l'azione consigliata senza l'intervento dell'utente. Grazie
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