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Everything posted by dawgg

  1. If that log file comes back and is very big again, ask the software's forum or support team letting them know the file name and location. It may be a setting you need to change. If it's Kaspersky, do what Jowi said in post #2. If its another software, you need to ask them for support.
  2. Use WinDirStat to see which file/folder/program is consuming the space. That should give you a good starting point to see why the program/folder is consuming the space and resolve it from there.
  3. You're still protected even if it's not compatible as Kaspersky does most it's dangerous website analysis at network traffic level rather than browser level. I personally always disable the browser extensions as I see no use for them, but some people like it. Each to their own I guess.
  4. The detection location should indicate within which e-mail the trojan is detected in ("from" name/e-mail address and "subject" title at least). Pause Kaspersky's file-AV, locate the e-mail in Thunderbird and delete it. Remember to also delete it from the recycle bin. Enable Kaspersky's file-AV again.
  5. The shortcuts remain because they are not malicious. They key is to fix the source of the problem - your friends' computers. Have them scan their computers using using Kaspersky's Rescue Disk or Virus Removal Tool. Both are available free. If malicious behavior is still apparent, have them install Kaspersky Internet Security and see if the behavior blockers detect and block them.
  6. Kaspersky protected from the exploit regardless via signatures, heuristics and v2013's "Advanced Exploit Prevention" feature - http://www.securelist.com/en/blog/20819382...vered_Java_0day
  7. Depends on personal setup, computer usage and paranoia (a little paranoia is healthy!). I haven't done a full scan for a few years now (mainly because I know my security setup is relatively safe, my computer users know enough about security and don't go on shady websites or download software, I'm not worried about inactive files and have too many files on my old computer which will take too long to scan). Other than real-time protection, where I have notched File-AV and Web-AV settings up a bit and set Application Filter to hyperactive mode, I just let Kaspersky's Rootkit scan run on it's own accord and run a Critical Area scan every month or two (with scan settings on Max).
  8. Perhaps Kaspersky Security Scan may be better suited if you would like to run periodic scans. It updates itself when it is ran. Note, Kaspersky Security Scan is only a scanner and does not have removal or self-defence capabilities. AVPTool should be used for infected machines, KSS for scans as a second opinion.
  9. ... Although if you mean running Kaspersky's TDSSkiller tool (not a product), then yes
  10. See this post at the top of the forum.
  11. Simple - its not worth the hassle with potentially bad service or getting scammed just to save a few $ (or what ever your local currency is). Other ways to figure it out is by looking at reviews on other trusted websites, how long the website has been running for, forums etc. Yes, there have been plenty of cases of fraudulent websites not giving customers what they paid for. If in doubt, leave it out.
  12. That's exactly what I was going to say I personally keep iSwift and iChecker enabled for file-AV (IMO the increase in security is tiny in comparison to the hit on performance) and I keep them disabled for Custom and Quick scans which I do every month-or-few. I haven't done a full system scan for years now because I don't feel it is necessary to do this on my personal systems, but each to their own
  13. Renew the licence. With thousands of new malicious files discovered every day, antiviruses should always be kept up-to-date in order to allow them to protect you against the newer threats.
  14. Is it quicker with Kaspersky disabled/exited? Are the other machines in your network "Trusted" in Kaspersky's firewall/network rules?
  15. Hi, I'm not exactly sure what Forticlient is doing on your computer, but is it interacting with network connections, eg, acting as a firewall/intrusion prevention? If so, do you have the problem with Forticlient disabled or uninstalled? If yes, pause Kaspersky and run the KLdump utility using instructions shown here. Submit the log to Kaspersky (newattack@kaspersky.com) and let them know your problem. Make the title of the e-mail "Potential false-alarm". Remember to enable Kaspersky again.
  16. Hi Michael, your GSI log looks fine. As Rudger said above, if you want the scans to be quicker, you should scan at a time when the computer is not being used. You should also leave scan setting at default/recommended levels rather than pumping them up - else, scan times will increase.
  17. Can you access them with Kaspersky paused or exited? If not, open Kaspersky Click Reports (top-right) Click Detailed Reports (bottom-right) If there are any items in the "detected threats" reports, right-click the title bar on the top of the report and ensure "Path" and "File" are ticked. Click Save (bottom-left) and save the file to your computer. Attach that file here.
  18. Hi, that article states works when the user loads a manipulated .cfg file - user interaction is required to do this and people normally only load .cfg files created by Kaspersky itself, so the vulnerability's exploitation is little to none. In the most likely possibility that you have not loaded a manipulated .cfg file, then the vulnerability has nothing to do with the problems you are having. There can be many reasons scan times have increased including other running software and if you are using your computer. Open Kaspersky Click "Reports" (top-right) Click "Detailed Reports" Click "Scan" (mid-left) Click "Save" (bottom-left) and save the file somewhere. Attach that file here. Also attach a link to your PC's GSI parser. Instructions are shown here.
  19. Hi, delete the exclusion rule. (Assuming you're running KIS/KAV 2011...) Open Kaspersky's settings, click the brown box icon at the top, click "threats and exclusions" and click the "Settings" box below the "Exclusions" subheading. Delete or untick the exclusion rule and click all the OKs.
  20. Hi, no, you don't need to contact support or the virus lab in this case.
  21. Hi Larry, I would suggest you're better off asking KL Support for verification - https://my.kaspersky.com/
  22. Hi, that URL and the file hosted on it is not malicious. My guess is either that Facebook blocked it because it installs toolbars and changes the default web-browser site (it's annoying and may be potentially difficult to uninstall/restore changes it makes - not sure, haven't tried it), or Facebook blocked it to prevent potential abuse of its service by spammers pushing URLs like that through in order to get users to download it. Both services have the correct detection in their own way - a good example of potentially unwanted software - can be useful to some, can be annoying to others.
  23. Hi, yes, that's correct, 10 is the current version.
  24. Hi, the user guide is on this page (direct download link here). Additional resources can be found here.
  25. Hi, connect a mouse (the one with a round socket) to your laptop and then try to start it up. Are you able to use a mouse? If yes, see this support article and try option 1. Should that fail, try option 2. If that fails, do a System Restore to a time/date prior to installing KIS 2012.
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