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IP Subnet Polling Issue

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Dear Support,

There is an issue when polling IP Subnet wise, devices are on workgroup and KSC is able to ping them. 2 out 20 devices are polled while remaining 18 are not polling although KSC can ping them. Guide on this please. Thanks

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1 hour ago, Nikolay Arinchev said:

Hi,

Could you please confirm that these devices domain names could be correctly resolved to IP and back?

Thank you!

Hi,

These devices are not on domain network but on Workgroup.

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On 11/16/2018 at 7:26 PM, Nikolay Arinchev said:

Do you use DNS in that subnet?

Thank you!

Hi,

Yes, DNS is being for that subnet.

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Could you please specify versions that you use and provide screenshots of the ipconfig command from the problem host and from KSC, also we need screenshots of the ping command that showing that you can ping host from KSC and back.

Thank you!

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