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helena14

Rootkit scan, not been disinfected nor deleted.

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An item was discovered during the Rootkit scan but I get a message that it has not been disinfected nor deleted.  What next please?

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Welcome.  Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. 
Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. 

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Posted (edited)

Hi, I also have the same problem. Will you kindly help? Thx.

Capture.PNG

Edited by asunasoul
the photo is over my text

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Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. 
Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. 

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